Mercedes-Benz of Thousand Oaks

Erik at Mercedes Benz in Thousand Oaks is a terrific service advisor - knowledgeable, communicative and fair! He's the reason we take our car to this dealership for service! service advisor - knowledgeable, communicative and fair! He's the reason we take our car to this dealership for service! More

Service was fast and accurate. Service attendances remembered my name and had me seated immediately Service attendances remembered my name and had me seated immediately More

Done fast and my warranty covered battery replacement everyone was nice and clean. Wait time short everyone was nice and clean. Wait time short More

I have my car serviced at Mercedes Benz of Thousand Oaks since I bought it there. Erik Groll has been my service advisor and is fabulous to work with. The quality of the service and Erik’s assistance is 5 s since I bought it there. Erik Groll has been my service advisor and is fabulous to work with. The quality of the service and Erik’s assistance is 5 stars A plus to Erik More

My service technician (Edgar Mendoza) is on point and very consistent with informing me about all my vehicles service needs and needed updates. My previous technician was Alex who is now the manager. A very consistent with informing me about all my vehicles service needs and needed updates. My previous technician was Alex who is now the manager. Alex has trained Edgar very well. I’m very satisfied with Edgar and I now don’t miss Alex as much 🤣 More

Edgar and the team at Mercedes of Thousand Oaks are the absolute best! The experience is always seamless and first class! absolute best! The experience is always seamless and first class! More

Very efficient and great service. Shuttle pickup was easy and got everything done in one day. Shuttle pickup was easy and got everything done in one day. More

It’s always a great experience dealing with Edgar . He’s the best service advisor at Mercedes Benz thousands oaks He’s the best service advisor at Mercedes Benz thousands oaks More

A very pleasant experience with all staff when purchasing a 2022 BMW 850. Both Hubert and Antoine were very helpful when showing the car and answering questions, as were Tina when processing the transaction a 2022 BMW 850. Both Hubert and Antoine were very helpful when showing the car and answering questions, as were Tina when processing the transaction and the GM supported the whole process to help expedite. As with many prior purchases and service the staff excelled. A definite “10” More

I was scheduling service and had an excellent experience thanks to my representative, Oscar. From the moment I walked in Oscar was welcoming, knowledgeable, and attentive to my needs. He took the time to u thanks to my representative, Oscar. From the moment I walked in Oscar was welcoming, knowledgeable, and attentive to my needs. He took the time to understand what I needed and guided me without any pressure of additional service needs. His professionalism and friendly demeanor always makes the process smooth. Oscar is transparent about pricing up front ensuring I have all the information need ahead of time. I highly recommend Oscar to anyone needing to call into Mercedes for service. His commitment to customer satisfaction is truly commendable. Thank you, Oscar for making our service experience a positive one - as many know it typically can be expensive and not enjoyable at all. More