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Mercedes-Benz of Thousand Oaks

Thousand Oaks, CA

4.8
238 Reviews
Call Dealership (888) 301-5540

3905 Auto Mall Drive

Thousand Oaks, CA

91362

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238 Reviews of Mercedes-Benz of Thousand Oaks

September 08, 2024

Sydney was excellent! Very knowledgeable. She answered all my questions about my service!! 5 stars!! More

by Trishd.walsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney
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Sep 10, 2024 -

Mercedes-Benz of Thousand Oaks responded

It was our pleasure to assist you. Thank you from all of us here at Mercedes-Benz of Thousand Oaks!

September 05, 2024

I am very happy with Daniel Bliley, my service consultant, who ensures every little detail-and there are a lot-is taken care of and that my car is in the best condition. Through many years, Daniel More

by SueG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bliley. Damon Farehi
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Sep 06, 2024 -

Mercedes-Benz of Thousand Oaks responded

Sue, we're delighted to hear that Daniel and Damon have consistently provided you with excellent service at Mercedes-Benz of Thousand Oaks. Thanks for your continued trust in our team!

August 31, 2024

Sydney in service is the best. She is responsive and makes the entire process easy More

by Matthewanordahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney
Report | Print
Sep 03, 2024 -

Mercedes-Benz of Thousand Oaks responded

Matthew, we are pleased to hear that Sydney provided five-star service. Thanks for choosing Mercedes-Benz of Thousand Oaks!

August 31, 2024

Prices have gotten way beyond what is reasonable, even taking in account inflation. Lots of turnover under new ownership. More

by Moderator2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brielle
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Sep 03, 2024 -

Mercedes-Benz of Thousand Oaks responded

Thank you for sharing your feedback. We understand your concerns about pricing and turnover, and we'll make sure to pass this along to the team at Mercedes-Benz of Thousand Oaks. Your input is valuable as we strive to improve our services.

August 30, 2024

Daniel was kind and thorough and great to work with. Service appointment was quick and efficient More

by Robinwlv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Billey
Report | Print
Sep 03, 2024 -

Mercedes-Benz of Thousand Oaks responded

Daniel, we are glad to hear that our team provided excellent service. Thanks for choosing Mercedes-Benz of Thousand Oaks!

August 30, 2024

Excellent service, deals, cars. I have been a client for years. Consistent with the outstanding service. Sales Rep Hubert is the best! Very customer focused, detailed. More

by Bebe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hubert
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Sep 03, 2024 -

Mercedes-Benz of Thousand Oaks responded

Bebe, thank you for your loyalty and kind words about Hubert and the team at Mercedes-Benz of Thousand Oaks! We're delighted to hear that our consistent service keeps you coming back. Thanks for being part of the Swickard family!

August 29, 2024

Shocked by poor customer service with Gary and the girl in lobby in service dept. More

by Grace.crocker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Gill
Report | Print
August 29, 2024

Great deal, fair, outstanding and trusted service, helpful through the buying process. Great people to work with. I have been a customer for years More

by Rick Shie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug, Chris. Tina , Kyle, and Edgar
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Aug 29, 2024 -

Mercedes-Benz of Thousand Oaks responded

Rick, thank you for your continued trust in Mercedes-Benz of Thousand Oaks and for being part of the Swickard family! We're delighted to hear that our team has consistently provided outstanding service. Looking forward to serving you again!

August 27, 2024

Service department does not live up to Mercedes Benz standards. Brought my car in several times as it would stall and lose power in the middle of driving. I had my kids with me on 2 occasions. They coul More

by sashabojat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Melgar, Brielle Swartz, Noelia Tenorio
Report | Print
August 27, 2024

Erik is such a helpful person and always on time ready to help the customer with experience and Knowledge More

by manzar amini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik
Report | Print
Aug 28, 2024 -

Mercedes-Benz of Thousand Oaks responded

We're delighted to hear that Erik provided you with such knowledgeable and timely assistance at Mercedes-Benz of Thousand Oaks. Thank you for sharing your positive experience!

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