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Mercedes-Benz of Thousand Oaks

Thousand Oaks, CA

4.8
215 Reviews
Call Dealership (888) 301-5540

3905 Auto Mall Drive

Thousand Oaks, CA

91362

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215 Reviews of Mercedes-Benz of Thousand Oaks

July 18, 2024

Very good customer service provided by the service writer and his technician team. Received all requested repair services in a timely manner. More

by b.silverman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy, Daniel
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Jul 18, 2024 -

Mercedes-Benz of Thousand Oaks responded

We're delighted to hear that our service writer and technician team at Mercedes-Benz of Thousand Oaks provided you with excellent customer service. Thanks for sharing your positive experience!

July 09, 2024

Unbelievable help, response time, answered all questions, education of new-to-me features, and kindness. More

by Nadine Bunn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Gonzales, Ryan Huffman
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Jul 09, 2024 -

Mercedes-Benz of Thousand Oaks responded

Nadine, we're delighted to hear that you had such a positive experience with our team at Mercedes-Benz of Thousand Oaks & Mercedes-Benz Sprinter of Thousand Oaks. Enjoy the road in your new vehicle, and welcome to the Swickard family!

July 08, 2024

Damon was so thorough and knowledgeable. He took his time explaining all the features and answered all of our questions. I would highly recommend Damon to anyone considering buying a Mercede More

by dpgrower
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Huffman
Report | Print
Jul 09, 2024 -

Mercedes-Benz of Thousand Oaks responded

Thank you for the glowing review! We're delighted to hear that Damon provided such a thorough and knowledgeable experience at Mercedes-Benz of Thousand Oaks & Mercedes-Benz Sprinter of Thousand Oaks. Enjoy your new ride!

July 06, 2024

Excellent service, as always! Minimum wait time and all problems taken care of. Thank you! More

by shreevidya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Groll
Report | Print
Jul 08, 2024 -

Mercedes-Benz of Thousand Oaks responded

Thanks for choosing Mercedes-Benz of Thousand Oaks & Mercedes-Benz Sprinter of Thousand Oaks! We are grateful for your loyal business.

July 05, 2024

Oscar is very professional. He was able to provide me a shuttle to get back to work. He had my vehicle concern checked and the repair was made successfully. He kept me informed More

by philip.younan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar in Service Department
Report | Print
Jul 08, 2024 -

Mercedes-Benz of Thousand Oaks responded

Thank you for the high recommendation! We're glad to hear Oscar provided professional service and kept you informed at Mercedes-Benz of Thousand Oaks & Mercedes-Benz Sprinter of Thousand Oaks. We appreciate your feedback!

June 30, 2024

My service advisor was great! Her name begins with a B - Brielle? She was polite and professional. More

by anneberksanborn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brielle
Report | Print
Jul 01, 2024 -

Mercedes-Benz of Thousand Oaks responded

Thank you for reviewing Mercedes-Benz of Thousand Oaks & Mercedes-Benz Sprinter of Thousand Oaks! It was so kind of you to share your experience, Anne.

June 27, 2024

Very professional, timely and courteous service. Edgar is knowledgeable and they work to get me in and out with a loaner car. More

by Rhaas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar
Report | Print
Jun 27, 2024 -

Mercedes-Benz of Thousand Oaks responded

Rhaas, we're delighted to hear that Edgar and the team at Mercedes-Benz of Thousand Oaks provided you with professional and efficient service. Thanks for sharing your experience!

June 23, 2024

Daniel was great! Personable and Professional! I would ask for him on my next visit. More

by Joeandgemma
Recommend Dealer
Yes
Employees Worked With
No one else except Bell the receptionist who was great!
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Jun 24, 2024 -

Mercedes-Benz of Thousand Oaks responded

Thank you for choosing Mercedes-Benz of Thousand Oaks & Mercedes-Benz Sprinter of Thousand Oaks! We are happy to hear that Daniel was professional and a pleasure to work with.

June 22, 2024

Very good and very helpful in picking the correct service contract and pleased with the service More

by Sheaentr3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar
Report | Print
Jun 24, 2024 -

Mercedes-Benz of Thousand Oaks responded

We are grateful to have earned your business. Thanks for taking the time to leave us a review! - The Mercedes-Benz of Thousand Oaks & Mercedes-Benz Sprinter of Thousand Oaks Team

June 17, 2024

Serv advisor worked with us in delivering what was committed when we brought our vehicle for service. We could not have asked for more than the great service we received. More

by alarcon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Mendoza
Report | Print
Jun 18, 2024 -

Mercedes-Benz of Thousand Oaks responded

We're delighted to hear that our service advisor met your expectations and delivered on their commitments at Mercedes-Benz of Thousand Oaks & Mercedes-Benz Sprinter of Thousand Oaks. Thank you for sharing your positive experience!

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