Mercedes-Benz of Thousand Oaks

MB of TO has always provided quality, professional service. We usually benefit from the free loaner vehicle which is a nice service feature. The shuttle service is also great. Service Writer, Erik, is service. We usually benefit from the free loaner vehicle which is a nice service feature. The shuttle service is also great. Service Writer, Erik, is very pleasant to work with. Our complaint pertains to the service prices. MB TO wanted to charge us $2900 for a job that we were able to get done for $1900 at another place. I understand parts and labor have increased but $1000 more?!! Not good. Although we have enjoyed MB TO for 20 years, we might have to start going elsewhere to save money. More

Gary was very helpful and friendly . He was able to get my car finished when promised. He was able to get my car finished when promised. More

Open app Your location Mercedes-Benz of Thousand Oaks Service and Auto Parts 3905 Auto Mall Dr, Thousand Oaks, CA 91362 Auto parts store Ss Rr 125 points a day ago It's my second tim Thousand Oaks Service and Auto Parts 3905 Auto Mall Dr, Thousand Oaks, CA 91362 Auto parts store Ss Rr 125 points a day ago It's my second time visiting this dealership service department and second time being disappointed. Same issues occur when I took the car back by calling to Mercedes band's customer service. They saying it's dealer's responsibility to update your vehicle which they told me. It was performed but upon checking online customer service told me nothing was done. I'm just wondering how they doing their service. They just took position. of my car for 24 hours and then return my car without doing anything.I'm really disappointed More

Jon was a great help in getting the car I wanted. His attention to detail and knowledge of the vehicle was greatly appreciated. His attention to detail and knowledge of the vehicle was greatly appreciated. More

it was a great experience, richie was very helpful, great people at this dealership they helped me to get a exact car i was looking for with a great price. thank you people at this dealership they helped me to get a exact car i was looking for with a great price. thank you More

As 30+ years buying cars from this dealership, we wouldn’t go anywhere else. They understand customer satisfaction and deliver during the transaction as well as after. Tina has helped us year after y wouldn’t go anywhere else. They understand customer satisfaction and deliver during the transaction as well as after. Tina has helped us year after year as well as our friends and family. More

Excellent customer service. Everything went smoothly & quickly. All the service people that I encountered were wonderful to work with.l Everything went smoothly & quickly. All the service people that I encountered were wonderful to work with.l More

Have been taking my car to Thousand Oaks for my warranty maintenance for over 15 years and never have I been disappointed. . maintenance for over 15 years and never have I been disappointed. . More

I have bought Mercedes from this dealer and brought my cars for service at this dealership while living in Westlake Village since the mid 1970s. Although the dealership ownership is in new hands and we lo cars for service at this dealership while living in Westlake Village since the mid 1970s. Although the dealership ownership is in new hands and we longer live in the area we have bought an extended warranty from the new owner for our current Mercedes. We found them competitive and easy to work with. Our recent B service with our new advisor Sydney Grolman this week was easy to schedule and went smoothly. She is knowledgeable and pleasant to work with. More

Daniel is amazing. Absolutely the best service rep that Mercedes has. I am so lucky to have him on my side. Absolutely the best service rep that Mercedes has. I am so lucky to have him on my side. More