Mercedes-Benz of Thousand Oaks

Good communication of options and recommendations. Friendly staff. Clean and welcoming facility and lounge area. Friendly staff. Clean and welcoming facility and lounge area. More

Very disappointed with the lack of caring and service I received from Mercedes Benz of Thousand Oaks! Service department did not fix the issue that I had described in detail to the service manager Oscar received from Mercedes Benz of Thousand Oaks! Service department did not fix the issue that I had described in detail to the service manager Oscar. I escalated the issue to the director of service with still no resolve. I ended having to pay the $295 service fee to get my vehicle back and I left without the issue being corrected! I left very dissatisfied with the total lack of service and they couldn’t have cared less! Unprofessional and unacceptable service! More

Oscar was knowledgeable and helpful and returned our car to us in the timeframe given. We’ll definitely be back to service our vehicle at Mercedes of Thousand Oaks. to us in the timeframe given. We’ll definitely be back to service our vehicle at Mercedes of Thousand Oaks. More

Service Advisor 'Brielle' at Mercedes-Benz of Thousand Oaks is the best! I wouldn't take it anywhere else. Oaks is the best! I wouldn't take it anywhere else. More

We went to this dealership on a Friday and purchased a car anticipating to receive it within 3 business days since it still needed some maintenance work on it. Since then, it has been 2 weeks and we still car anticipating to receive it within 3 business days since it still needed some maintenance work on it. Since then, it has been 2 weeks and we still have not received the car, nor any proper updates regarding our purchase. We are the ones who are constantly contacting them begging for an update and they tell us nothing but lies. They always say it will come within he next 2 days, but still nothing. The salesman we worked with, Aaron, does not answer any of our questions properly and we are no longer contacting him due to his lack in workmanship. It is really disappointing for such a brand to have such bad performance. This goes to say, will never be coming here ever again and I encourage to not either! More

My Sprinter service was done promptly and accurately. . Also, courtesy shuttle service was conveniently provided. . Also, courtesy shuttle service was conveniently provided. More

Outstanding service overall. Specially the service department this time. I am a happy customer the last 12 or more years I have with this dealership. Specially the service department this time. I am a happy customer the last 12 or more years I have with this dealership. More

Excellent job, Erik and the team are amazing I was greeted with great respect and support, from the start to the end of the appointment. Thank you greeted with great respect and support, from the start to the end of the appointment. Thank you More

Consistently reliable maintenance service for my EV. I’m thankful this facility has the only B250 EV Pro service technician within within a 50 mile range with vast experience and Technical expertise tha I’m thankful this facility has the only B250 EV Pro service technician within within a 50 mile range with vast experience and Technical expertise that has completed work on my EV:from replacing high voltage battery; EV motor; electrical harness and so much more including A& B services with precision and supeb service at every level. Always on Point! More

Edgar, your service representative has done an excellent job of keeping me informed. He is a real credit to Mercedes-Benz of Thousand Oaks. I enjoy doing business with him keeping my car running smoothly. job of keeping me informed. He is a real credit to Mercedes-Benz of Thousand Oaks. I enjoy doing business with him keeping my car running smoothly. More