Mercedes-Benz of Thousand Oaks

We went to this dealership on a Friday and purchased a car anticipating to receive it within 3 business days since it still needed some maintenance work on it. Since then, it has been 2 weeks and we still car anticipating to receive it within 3 business days since it still needed some maintenance work on it. Since then, it has been 2 weeks and we still have not received the car, nor any proper updates regarding our purchase. We are the ones who are constantly contacting them begging for an update and they tell us nothing but lies. They always say it will come within he next 2 days, but still nothing. The salesman we worked with, Aaron, does not answer any of our questions properly and we are no longer contacting him due to his lack in workmanship. It is really disappointing for such a brand to have such bad performance. This goes to say, will never be coming here ever again and I encourage to not either! More

My Sprinter service was done promptly and accurately. . Also, courtesy shuttle service was conveniently provided. . Also, courtesy shuttle service was conveniently provided. More

Outstanding service overall. Specially the service department this time. I am a happy customer the last 12 or more years I have with this dealership. Specially the service department this time. I am a happy customer the last 12 or more years I have with this dealership. More

Excellent job, Erik and the team are amazing I was greeted with great respect and support, from the start to the end of the appointment. Thank you greeted with great respect and support, from the start to the end of the appointment. Thank you More

Consistently reliable maintenance service for my EV. I’m thankful this facility has the only B250 EV Pro service technician within within a 50 mile range with vast experience and Technical expertise tha I’m thankful this facility has the only B250 EV Pro service technician within within a 50 mile range with vast experience and Technical expertise that has completed work on my EV:from replacing high voltage battery; EV motor; electrical harness and so much more including A& B services with precision and supeb service at every level. Always on Point! More

Edgar, your service representative has done an excellent job of keeping me informed. He is a real credit to Mercedes-Benz of Thousand Oaks. I enjoy doing business with him keeping my car running smoothly. job of keeping me informed. He is a real credit to Mercedes-Benz of Thousand Oaks. I enjoy doing business with him keeping my car running smoothly. More

Efficient and courteous staff at all levels. Always nice to have car washed as well. Always nice to have car washed as well. More

I had a great experience with my service advisor. I was very helpful and professional to take care of my car issues. I was very helpful and professional to take care of my car issues. More

Exceptional service. I will return to buy my future cars from Mercedes-Benz of TO. I will return to buy my future cars from Mercedes-Benz of TO. More

The service on our Mercedes was promised and delivered on time and very easy to work with time and very easy to work with More