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Mercedes-Benz of Thousand Oaks

Thousand Oaks, CA

4.8
215 Reviews

3905 Auto Mall Drive

Thousand Oaks, CA

91362

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215 Reviews of Mercedes-Benz of Thousand Oaks

October 18, 2024

. Brielle always provides excellent customer service. Always professional and accommodating. All of my concerns and questions are addressed. The communication is exceptional. More

by ramella1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brielle Schwartz
Oct 21, 2024 -

Mercedes-Benz of Thousand Oaks responded

We're delighted to hear that Brielle consistently delivers excellent service at Mercedes-Benz of Thousand Oaks. It's great to know your concerns and questions are always addressed with exceptional communication. Thank you for sharing this feedback!

October 16, 2024

Clean and convenient for me to bring my car for service. My car was well taken care off. More

by Dinnoh Tanedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Mendoza Perez
Oct 16, 2024 -

Mercedes-Benz of Thousand Oaks responded

Dinnoh, it was our pleasure to assist you. Thank you from all of us here at Mercedes-Benz of Thousand Oaks!

October 16, 2024

Great service in every department, and my service rep, Brielle Swartz, is extremely responsive and helpful, and always makes my service visits most pleasant. More

by Sherispatz
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brielle Swartz
Oct 17, 2024 -

Mercedes-Benz of Thousand Oaks responded

Sheri, we're delighted to hear that Brielle and the team at Mercedes-Benz of Thousand Oaks provided you with such great service. Thank you for sharing your experience!

October 10, 2024

Because of Eric I bring my car there no Eric no service simple you should value the stuff you have there if there are there for long time in sales and service They generate money for you It’s them not More

by Seansadri4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only Eric
Oct 11, 2024 -

Mercedes-Benz of Thousand Oaks responded

It's great to hear that Eric has made such a positive impact on your experience with us. We truly value our team members and the relationships they build with customers like you. If there's anything else we can do to enhance your visits, please feel free to reach out. Thank you for sharing this feedback! - Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

October 09, 2024

My service was efficient and a positive experience. I liked working with Sydney. I would reccomend working with her More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stdney
Oct 10, 2024 -

Mercedes-Benz of Thousand Oaks responded

Carol, we're delighted to hear that Sydney provided you with efficient and positive service at Mercedes-Benz of Thousand Oaks. Thank you for recommending her!

October 04, 2024

They gave me an estimate on my service, when I dropped the car off the loaner was ready, they called to let me know what the problem was. When I picked it up, I’d only was it less money than they said it More

by Lbcc9999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front desk and service technician
Oct 06, 2024 -

Mercedes-Benz of Thousand Oaks responded

We're delighted to hear about your positive experience at Mercedes-Benz of Thousand Oaks! It's great that the service team exceeded expectations and had everything ready for you. Thank you for sharing, and we look forward to serving you again in the future!

October 04, 2024

A special thanks to Hubert Haberl, who provided exceptional service throughout the entire process. Hubert was not only incredibly professional but also kind and attentive, making sure every detail More

by Siggy
Recommend Dealer
Yes
Employees Worked With
Hubert Haberl
Oct 06, 2024 -

Mercedes-Benz of Thousand Oaks responded

Siggy, we're delighted to hear that Hubert provided you with exceptional service at Mercedes-Benz of Thousand Oaks. Thank you for sharing your experience and kind words!

October 01, 2024

GREAT SERVICE FEOM GREAT PEOPLE! ! Damon and his team were very accommodating with sending videos and photos of the car, since I flew in the purchase the vehicle without seeing it fir More

by James
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damon, Adam
Oct 02, 2024 -

Mercedes-Benz of Thousand Oaks responded

James, we're delighted to hear that Damon and Adam provided such excellent service at Mercedes-Benz of Thousand Oaks. Thanks for sharing your positive experience! Enjoy the new ride!

September 29, 2024

Service is provided with speed, expertise and professionalism. Eric is probably their best service rep! More

by Jsesic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Sep 30, 2024 -

Mercedes-Benz of Thousand Oaks responded

Jsesic, we're delighted to hear that Eric provided you with top-notch service at Mercedes-Benz of Thousand Oaks. Thanks for the great feedback!

September 27, 2024

On time. Friendly and professional service. Respect the client agenda and give the car back in perfect clean condition. More

by jl
Recommend Dealer
Yes
Employees Worked With
Sydney Grolman
Sep 29, 2024 -

Mercedes-Benz of Thousand Oaks responded

Thank you for the great feedback! We're glad to hear that our team at Mercedes-Benz of Thousand Oaks provided timely, friendly, and professional service. We appreciate your support!

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