Mercedes-Benz of Thousand Oaks

The contact did an accurate assessment of the situation and provided me with a plan to get the repairs done. Good job. and provided me with a plan to get the repairs done. Good job. More

Sydney G service advisor is the main reason that I return. Professional and respectful not to mention her knowledge base and how nice she is. return. Professional and respectful not to mention her knowledge base and how nice she is. More

Dealership was responsive and addressed the issue at hand and honored the email complimentary inspection and honored the email complimentary inspection More

Daniel was great and always has been in his response time & letting me know the status of my vehicle. The only thing is I wish it would have been a quicker turn around time as I dropped off my vehicle o time & letting me know the status of my vehicle. The only thing is I wish it would have been a quicker turn around time as I dropped off my vehicle on Friday around 1:30 and didn’t get it back till Tuesday. It’s my money maker so I lost some days but all in all they were great! More

I prefer this dealership since they are better , Good staff and knowledgeable staff too. Also quick response staff and knowledgeable staff too. Also quick response More

Positive experience! The minute I drove in to the dealership I was greeted and escorted to where I needed to be. I was connected with my service provider, Sydney. She had The minute I drove in to the dealership I was greeted and escorted to where I needed to be. I was connected with my service provider, Sydney. She had everything ready for me. And in minutes I was on my way with a loner car. Soon after I was contacted with updates on my car and then notified when my car was completed. I conveniently paid for the service online prior to returning to the dealership. Once there in minutes I was in my newly washed car and leaving. Overall everyone was professional and friendly. Sydney was professional and very helpful. Thank you ! More

Always willing to answer any questions, with courtesy and respect and I easy enough to understand respect and I easy enough to understand More

easy to make service appointment and very kind and very punctual and explain very well. punctual and explain very well. More

Sydney and the mechanic were very nice. Thank you! 5 star rating for both! Yay Thank you! 5 star rating for both! Yay More

Daniel was extremely helpful and clear. The rental car made life so much easier and I didn’t have to worry about transportation. The only issue was that it smelled so badly of cologne and I The rental car made life so much easier and I didn’t have to worry about transportation. The only issue was that it smelled so badly of cologne and I am highly allergic. Otherwise everything was great. Thank you More