Mercedes-Benz of Thousand Oaks

I just bought my first Mercedes today! Mr Damon Farehi fought hard to get me approved. It was a long but very exciting day for me and I couldn’t have done it without his help! Thank you so Mr Damon Farehi fought hard to get me approved. It was a long but very exciting day for me and I couldn’t have done it without his help! Thank you so much!! You are truly the best!! Thank you!!! More

There should be a "Zero" star option for this dealership! By the the worst experience of any dealership in all my 30 years! If you're thinking of coming here for service don't! I highly recommend you choose By the the worst experience of any dealership in all my 30 years! If you're thinking of coming here for service don't! I highly recommend you choose another dealer! I would also recommend considering a different brand all together. No one deserves the type of disrespectful low class treatment this dealership finds acceptable. It is clear they DO NOT value their customers nevertheless respect in any form possible. My family and I could only hope to save anyone from this type of punishment. More

Called dealer to make appt. to replace passenger outside mirror that I broke. They made appt. for the following week. Dropped off car at appt date and time. came back 3 hours later. Noting was done to mirror that I broke. They made appt. for the following week. Dropped off car at appt date and time. came back 3 hours later. Noting was done to the mirror. The service technician informed me that the mirror was NEVER ordered after leaving my car at the dealer for 3 hours. They went ahead and ordered it and had me pay for it upfront and made another appt to have it installed. Mirror should have been ordered on my initial call. Or informed me that mirror was never ordered before my appt that I drive 20 miles each way for. More

Working with Marian Dailey was the best! Buying a car from Marian Dailey was the most pleasant, easiest auto purchase I have ever made! I highly recommend Marian at Silver Star! She found th Buying a car from Marian Dailey was the most pleasant, easiest auto purchase I have ever made! I highly recommend Marian at Silver Star! She found the car I was looking for and provided a great finance rate too! After the paperwork was complete, she sat in the car with me and showed me how to use all of the extras that come with the car. She even followed up the next day to make sure I was still loving my new car. I can't say enough good things about Marian!! More

Total ripoff, and doesn't update CarFax Every service and repair these guys have told me I've had to have done has cost at least 1/3 more than anybody else charges - sometimes triple! For e Every service and repair these guys have told me I've had to have done has cost at least 1/3 more than anybody else charges - sometimes triple! For example, it cost me around $1,200 to have an interior door handle replaced in the fall of 2018. Their excuse was that they had to replace the whole mechanism inside the door. The most anyone else would charge for this service, including coming to your home or office to install it, is $313.31. Being a teacher, it would have been handy to have that extra $900 in my savings account, so I could use it to pay my mortgage or other bills over the summer months when I DON'T" get paid at all; but, alas, I did not know any better. When I mentioned it to my coworkers, they replied, "It's because it's a Mercedes." I am now in the process of selling this car, and paid $40 for a CarFax Report for the new buyer who is demanding complete service records before committing to the sale, and Silver Star Mercedes has not entered even ONE service record!! I've been taking it to them for 4 years now, and NOTHING has been updated since I bought the car in 2015. When I called to ask them for the records, they said they needed at least a day to print them out. Really??? Are they carving them in stone?! I'm talking about 15 sheets of paper...maximum. They also are unable to email them to me or give them to my husband, because these are "as important as your medical records"; and, yet, I could get my medical records TODAY...online...and print them out if I needed them that quickly. I sincerely hope that people considering buying a Mercedes from Silver Star Mercedes, see my post before buying a car, or getting one serviced, from them. I would strongly encourage people to avoid them at all costs, because it will end up costing people three times as much in the long run. More