Mercedes-Benz of Thousand Oaks

Marian is efficient, responsive, and transparent. She offers the elements of an ideal business transaction. She makes it very easy. It's a pleasure to work with her. I would definitely recommend Marian's offers the elements of an ideal business transaction. She makes it very easy. It's a pleasure to work with her. I would definitely recommend Marian's services if you're in the market for an MB. More

Russel was great and honest. He knew everything about the vehicle and what would work for us. We've already referred our friends to him. the vehicle and what would work for us. We've already referred our friends to him. More

All communication was done online. There was no haggling or double-talk. She was very prompt with emails (good when you're at work and dealing with several dealers). I actually wasn't even interested in a or double-talk. She was very prompt with emails (good when you're at work and dealing with several dealers). I actually wasn't even interested in a MB but test drove one car at two other dealerships. As things soured with my first choice, the MB started to appeal more so I asked for a good price for the car I was considering. I received it, got specific with what I wanted, and bought it. Marian was great from start to finish. I've bought many new and a few used vehicles, and this experience, though it meant a drive of more than an hour, was the best and most enjoyable. I gave the "quality of work" 4/5 for the lack of detailing on the interior. It was probably prepped at night, but nevertheless, I noticed it, especially the next day. I wouldn't expect it if I were to buy it during daylight though. More

Greg made my car purchase the easiest I've ever had. Thousand Oaks and specifically Greg Jarvis will give you the best deal because they actually care about earning your long-term business (unlike most Thousand Oaks and specifically Greg Jarvis will give you the best deal because they actually care about earning your long-term business (unlike most other dealers). When purchasing a 130k car your dealer should make you feel special and Greg definitely did this. I would come back and purchase a car from him next week just to get the some more of the Greg Jarvis experience. I mentioned Greg’s name in this post for a reason, because he very well deserves the recognition for standing out in an industry where people have completely forgotten about customer service and longevity. More

Greg Jarvis and his right-hand man Russell Senjack are the perfect one-two combo. I arrived later in the evening and they really took the time to show me the vehicle and experience it with my family. Inst the perfect one-two combo. I arrived later in the evening and they really took the time to show me the vehicle and experience it with my family. Instead of hurrying out the door, they stayed a bit after making sure i got the best deal on my trade in and that the purchase vehicle was exactly what my family needed. I never felt rushed in any way. Greg knows his stuff! He was right on the money with the whole business deal, pure professionalism and also down to earth. Russell had done his homework as well, knowing more about the vehicle than letting the merchandise speak for itself. They got the paperwork going and next thing i knew it was ready to sign. There were a few minor issues that we all noticed (hey it's a used vehicle) and they made sure that I was taken care of (got it back almost brand new). They even brought the loaner vehicle to my wife because she is pretty close to delivering our newest son. I can't tell you all the details because i want everyone to experience it themselves. In a world where customer service seems lacking, maybe it all is being kept at Silver Star Mercedes Benz in the office of Greg Jarvis and his trusty sidekick Russell Senjack. Thank you very much to the both of you, I'm really thinking of trading in my Mercedes Sedan now since we traded up my wife's ML to the GL450... More

This is the second car I have leased through Marian. Its very easy, quick and she has always gotten me the car I want at the best price. very easy, quick and she has always gotten me the car I want at the best price. More

Thank you Ryan for making me happy with my purchase. I purchased a Mercedes GLK from Ryan and he was the best. He helped me get the price I wanted and the exact car I was looking for. I visited other Merc purchased a Mercedes GLK from Ryan and he was the best. He helped me get the price I wanted and the exact car I was looking for. I visited other Mercedes dealerships and they lacked in customer service. Ryan went out of his way and his customer service is top notch. I would highly recommend Ryan Huffman to others. We are happy with our purchase and will be making another purchase from him. The Finance Department, Andrew Ross was excellent. We were in and out in no time. He made the process smooth. Thank you for the excellent customer service I received. More

I got quotes from Ryan by email through Costco membership program before I visited this dealership. My car buying experience with Ryan was easy and relaxed from requesting the quotes on multiple cars with di program before I visited this dealership. My car buying experience with Ryan was easy and relaxed from requesting the quotes on multiple cars with different options to test-driving the cars and making final decision. I spent two hours at the dealership then drove away my new car. Particularly I like the selling price is pre-arranged (no back and forth negotiation) and I know how much discount I got as compared to the market price. More

While shopping for my dream car a, Mercedes Benz S Class, I met Greg. He was extremely helpful and he really knew his product. He made my car shopping experience easy and fun, an experience I will never fo I met Greg. He was extremely helpful and he really knew his product. He made my car shopping experience easy and fun, an experience I will never forget, He is the best! I would highly recommend him to my family and friends. More

I started dealing with MB of Thousand Oaks via email and phone. Once we had agreed on the car and price, I was told that the car will be in soon. Once the car was there I went in to do the paperwork. The phone. Once we had agreed on the car and price, I was told that the car will be in soon. Once the car was there I went in to do the paperwork. The deal was set for a particular car with certain options and price. Prior to going in to the finance department, I sat down with the internet manager and went over the deal while they were prepping the car for delivery. After going to finance it finally came time to see the car and take it home. Here is where the issue is. It is not about the cost but principal. The car we had talked about all along with the options and price had a rear trunk spoiler. However, this car did not. The paperwork had already been signed and when I asked the internet sales person why the car did not have the one option we had talked about, he said “well, it is only $250”. I realize the cost is not significant but when we had talked all along about the price it did include this option. The car that I purchased was not the car we had talked about from day one and even when they said they found it and it was coming off the delivery ship, I was never told that it did not have all the options as agreed upon. More