Mercedes-Benz of Thousand Oaks

Service Deptment Unfortunate that I left my son’s vehicle at this location for Warrenty service and the mechanics never checked the radiator fluid. Two days following Unfortunate that I left my son’s vehicle at this location for Warrenty service and the mechanics never checked the radiator fluid. Two days following service my son needed to recess h fluids and ask an associate to drive him to an auto parts store to purchase the appropriate antifreeze to add. Shame on the apathy of the service department for ignoring something so essential and simple to check. More

Extended warranty I had a problem with my E350 Mercedes. I had fixed several times while under regular and extended warranty. Last repair was just before the warranty e I had a problem with my E350 Mercedes. I had fixed several times while under regular and extended warranty. Last repair was just before the warranty expiration date. The problem came back again after the warranty expired but the dealer wants $1600 to fix it. More

Charge too much on extra coverages I leased a Mercedes from them in 2015. That worked out great. But this time it was weird. Two things happened. I had asked if they had a demo to lease I leased a Mercedes from them in 2015. That worked out great. But this time it was weird. Two things happened. I had asked if they had a demo to lease. I figured it would have miles, but low because I was comparing it to a Jag dealer who offered me a deal on a demo with 500 miles. This one had 9900 miles but no one verbally said it to me. As i was about to sign the deal, they handed me a car fax and I thought, why am i getting a car fax then I saw the miles. I walked. Based on the miles, it wasn't a good deal. I got the same car, brand new for the same money and payments. But the thing that I found out later was how much more Silver charges for the extra coveragesI like. The finance person at the dealer I used assured me that the dealers in So Cal have the same cost but mark it up differently. The Silver Star finance person told me his cost on the End of Lease ins was $1,500 but would sell it to me for $1,825 (a markdown from $1,959 retail). Dealer I used just $1.025. Wheel and Tire - $2,250 at Silver, $850 at other place, Maintenance $1,200 Silver; $900 other place, etc. More

MB C-350 Key was not recongnized This is the very first time I had a bad service experience on MB service location. 1. I asked the Service Adviser on why the key wasn't recognized This is the very first time I had a bad service experience on MB service location. 1. I asked the Service Adviser on why the key wasn't recognized or what exactly happened so that this will be avoided in the future. I told them that my car was properly park and the ignition was properly shut off. When I came back to my car its totally dead when I put my key on the ignition. To may surprise they just told me that electronic mechanism was just broken. I'm really expecting a good explanation other than saying it was 'broken". I paid thousand bucks to complete the work and knowing the MB reputation they should have a good explanation so that on customer side it should be avoided to happen in the future. 2. Another big deal. They called me after they complete the service to notify me that they accidentally damaged my car door and they said they will fixed it. Yes, they fixed it but they didn't offer any car loaner or car rental while I'm WAITING for them to fix my car that they damaged. I end up spending on my own pocket (3) days car rental while they fixing the damaged that they did on my car. I didn't have this experience so far with the other MB service location. Hopefully the Management will look on this experienced and improved the way they treat their customer. By the way I texted them back to tell if I can discussed this to them. No response yet on the last two days. More

Bullies ? ?I purchased a 2010 C300 in April of 2012. At this point, Silver Star A.G., LTD (Mercedes-Benz Thousand Oaks) have replaced the vehicle ? ?I purchased a 2010 C300 in April of 2012. At this point, Silver Star A.G., LTD (Mercedes-Benz Thousand Oaks) have replaced the vehicle battery four times, note the replacement intervals of 6 months after original vehicle purchase, 20 months, 14 months, and 18 month intervals. On March 3, 2017 I was engaged in a conversation with Mr. Wesley Crown (service manager) with regards to remedying the yet unresolved battery issue, which has plagued our vehicle since we purchased it. As the conversation was progressing towards a possible remedy, Mr. Ben Criscuolo (service director) forcibly approached us as we were seated at Mr. Crown’s desk. Mr. Criscuolo encroached menacingly over me and stated, “we will give you nothing, you have wasted everyone’s time, Daniel’s time, everyone’s time. I don’t want you to come back here, there are plenty of other Mercedes Dealerships you can go to.” I attempted to further negotiate resolving the issue, however Mr. Criscuolo refused to deescalate his threatening demeanor. At this point, I realized he had not identified himself and I asked for a business card. He stormed away and returned with a card. He additionally stated that I was not to return to this Mercedes Dealership for any reason. At this time, I would like to reiterate four replacement batteries in a vehicle 7 years old is unacceptable. My attempt to discuss this fact with Mr. Criscuolo was met with an unprofessional response at best, with no suggestions as to a reasonable conclusion. A Mercedes Benz battery in southern CA can reasonably be expected to give 60 months of service, therefore if the aforementioned battery installed this month does not provide 48 months of service, I would like Silver Star Mercedes to take ownership of the problem, as they have for the last four battery replacements. Sincerely, Timothy J. Hamson More

Outstanding Experience I had an outstanding client experience at Silver Star AG Mercedes Benz. The staff, Hubert, Ginger and Scott (GM) went over and beyond my expectations. I had an outstanding client experience at Silver Star AG Mercedes Benz. The staff, Hubert, Ginger and Scott (GM) went over and beyond my expectations. They took their time to show me all the options and features on many models. They treated me like family. The whole experience was awesome and now they have a client for life More

An Amazing Experience Marian Dailey made my car buying experience very satisfying. She had a car ready for me to test drive and went out of her way to provide me with a sp Marian Dailey made my car buying experience very satisfying. She had a car ready for me to test drive and went out of her way to provide me with a special car buying experience. I would highly recommend both Marian and Silver Star Mercedes Benz. More

Pleasurable experience I have dealt with Marian Dailey on several leases and will work with no other! Marian goes above and beyond her call of duty and is the most honest pe I have dealt with Marian Dailey on several leases and will work with no other! Marian goes above and beyond her call of duty and is the most honest person I have ever met! My experience working with Marian on a deal is a pleasurable experience to say the least. Lease or purchase a Mercedes with no other and I promise you will be very happy that you did! Marian Dailey can be reached @ 805-371-5458. Tell her Tamara sent you:) More

Worst Sales Rep at dealership I went to buy GL450 and came across 1 sales person ( Mr Courtland) who suddenly because very touchy and started yelling as I was not closing the deal I went to buy GL450 and came across 1 sales person ( Mr Courtland) who suddenly because very touchy and started yelling as I was not closing the deal in 30-45 minutes I am sure he was an exception and others might be good there...the GM is an amazing guy ! Shame on this dealership to have such people still working for them. More

No care after the deal is signed and commission is paid I was sold what was to be a CPO Mercedes that they never certified prior to my purchase. I only found out because I had an immediate problem with the I was sold what was to be a CPO Mercedes that they never certified prior to my purchase. I only found out because I had an immediate problem with the car and the service department at Mercedes Encino made me aware of it. Not even 1 year later this car is back in the shop with major work ( power steering pump and reservoirs) getting done and I'm bracing for what's next. I give this dealer 2 thumbs down! More