Mercedes-Benz of Thousand Oaks

From first point of contact Marian was willing to help and gain an understanding of what she could do for us. She stayed on top of different options, presenting them in a very professional manner. We di and gain an understanding of what she could do for us. She stayed on top of different options, presenting them in a very professional manner. We discussed our hesitancy in coming back to this dealer, based on previous experiences with Greg Jarvis, but stated we were willing to give it another try. After working with Marian, we were very glad we had given the dealer a second chance. More

We bought a Volvo XC90 from Silver Star and the Salesman Greg Jarvis confirmed the car had not been in any accidents. The 1st time we took it to a Volvo dealership they showed us where it had been in a fron Greg Jarvis confirmed the car had not been in any accidents. The 1st time we took it to a Volvo dealership they showed us where it had been in a front end accident - paint on hood and fenders not matching, paint on the bolts on the fenders was not matched up meaning they were removed and painted. We are very angry and called Greg and his response was "We paint all our bumpers." Phil Garret from an outside Customer Satisfaction company has called me 3 times and each time I've explained and re-explained everything in detail, and have been told someone would contact me. We have left messages with Bill Little the GM and Susan Murata and neither have called back. It is a serious legal issue that Silver Star is selling cars that have been in accidents, and lying to customers in order to sell them. I'm now in contact Scott Stanley the new GM to see what Silver Star is going to do about it. More

We were looking for a lease / buy on a C300. After a frustrating experience with another Mercedes competitor I wasn't certain if the next dealer would be the same. Silver Star made this extremely conven frustrating experience with another Mercedes competitor I wasn't certain if the next dealer would be the same. Silver Star made this extremely convenient over the phone. I spoke with Russell S. who took the details of what we were looking for and passed them on to his supervisor Greg Jarvis. Greg was "on it" I had a phone call back in a couple of days with a CPO C300 that fit our needs. The paperwork was ready, I was given my expected trade in amount and took delivery of the car. Most impressive was at the walk around there was a few flaws around the car that were immediately noted by Greg, he wanted these things taken care of for me. Silver Star sent someone with a loaner to my wife in Santa Clarita (55 miles) addressed all issues within a week and delivered it back to her. Best in class service was give, everything that was promised was handled accordingly. I was treated like a VIP throughout the whole process. I would refer and will use this company without hesitation. More

Greg Jarvis hands down provided me with most pleasurable car buying experience I've had in at least the last three or four vehicles I've owned. This man is extremely knowledgeable about his product line and car buying experience I've had in at least the last three or four vehicles I've owned. This man is extremely knowledgeable about his product line and refreshingly many other manufacturers product lines. As a consumer armed with this additional information on these products and others I found making a decision on a vehicle Much easier and streamlined than past experiences. Not only will I return to this dealership and sing their praise, I would purchase a vehicle from Mr. Jarvis at this or another dealership if he were not at Silver Star. More

Greg gave us a wonderful experience. Easy, and painless. He took care of us like family, we really enjoyed our car buying experience with him. Thank you Greg, we will be back. He took care of us like family, we really enjoyed our car buying experience with him. Thank you Greg, we will be back. More

I did not think Mercedes Benz was in our price range. A friend of our said to go check out the deals they had going on. We looked at Kia & Hyundai. When the Mercedes came in cheaper than the Kia and Hyun friend of our said to go check out the deals they had going on. We looked at Kia & Hyundai. When the Mercedes came in cheaper than the Kia and Hyundai per month it was a no brainer. Greg was great in helping us through the process and getting the best deal possible and the car we liked. The experience was so great that a week later we bought another car from Greg at one of the other Silverstar dealerships. More

My goal was to find a red Mercedes. I inquired in an e-mail to Silver Star Mercedes dealership and got an immediate response from Greg and his team mate Russell. Throughout my life, I dealt with severa e-mail to Silver Star Mercedes dealership and got an immediate response from Greg and his team mate Russell. Throughout my life, I dealt with several Mercedes dealerships and others and what made the difference here is that Greg listened attentively to my request and promised to find the car, even though, Red color cars, with the specs I wanted, are extremely hard to locate in one package. A few days later, I sat down with Greg and I got my car and for the best deal ever, no hassle, no nonsense and no empty promises, we shared stories and laughs, I got a bow to surprise my wife and I drove off with the car I intended to buy. I am a senior with limited patience, I tell you that the entire pleasant experience took so little time that it was absolutely surprising to me. All dealerships are striving to give their customers the best service. However, in my opinion, the people that make the difference are the ones who best represent their dealerships. Greg, his team and the finance dept., not only exerted leadership qualities, they represented the ultimate of customer service as well. Silver Star Mercedes is fortunate and blessed to have them advancing their best image. I would diffidently recommend Silver Star to everyone. Thank you Greg and be well. More

i'm looking for something that i would love to drive day to day and have that good feeling about having a car that i love. to day and have that good feeling about having a car that i love. More

Greg's customer service out weighed the car I bought from him and Silver Star Mercedes Benz. He was cordial and very trusting to me and my family. I couldn't recommend a more knowledgeable person that know him and Silver Star Mercedes Benz. He was cordial and very trusting to me and my family. I couldn't recommend a more knowledgeable person that know Mercedes Benz inside and out! Greg also is very personable and gets to know his client very fast. Over All a 5 star rating from me for Greg Jarvis and Mercedes Benz! Richard Wohl Satisfied Customer More

I'm from Las Vegas and a first time Mercedes buyer/owner, although my family has had Mercedes' before. I found a vehicle online that I thought would be ideal for me. To be honest, my experience at Silver S although my family has had Mercedes' before. I found a vehicle online that I thought would be ideal for me. To be honest, my experience at Silver Star Mercedes was a bit rocky at first. I had talked to Greg over the phone, but the salesperson who greeted me informed me that he wouldn't be in until that afternoon. The salesperson I worked with that morning was very off putting and unpleasant. I had decided to go to lunch and after talking the same salesperson over the phone, it was clear to me that they did not want to make a sale. By that time it was early afternoon so I decided to give Greg a call. He asked how my day was going and I replied that "it could be better" and asked if he was available to talk to. Upon returning to the dealership, I sat down with Greg and explained my experience so far. Right away he went to work on trying to make a deal for me on the vehicle I was interested in. While going through the mundane process which is buying a car, we shared stories and laughs. At the end of the day I drove off with the vehicle I came in to buy, a gift bag from Greg, and my keys presented to me in a gift box. Greg made me feel good about buying a Mercedes and I would recommend Silver Star to anybody. More