Mercedes-Benz of Thousand Oaks

Bullies ? ?I purchased a 2010 C300 in April of 2012. At this point, Silver Star A.G., LTD (Mercedes-Benz Thousand Oaks) have replaced the vehicle ? ?I purchased a 2010 C300 in April of 2012. At this point, Silver Star A.G., LTD (Mercedes-Benz Thousand Oaks) have replaced the vehicle battery four times, note the replacement intervals of 6 months after original vehicle purchase, 20 months, 14 months, and 18 month intervals. On March 3, 2017 I was engaged in a conversation with Mr. Wesley Crown (service manager) with regards to remedying the yet unresolved battery issue, which has plagued our vehicle since we purchased it. As the conversation was progressing towards a possible remedy, Mr. Ben Criscuolo (service director) forcibly approached us as we were seated at Mr. Crown’s desk. Mr. Criscuolo encroached menacingly over me and stated, “we will give you nothing, you have wasted everyone’s time, Daniel’s time, everyone’s time. I don’t want you to come back here, there are plenty of other Mercedes Dealerships you can go to.” I attempted to further negotiate resolving the issue, however Mr. Criscuolo refused to deescalate his threatening demeanor. At this point, I realized he had not identified himself and I asked for a business card. He stormed away and returned with a card. He additionally stated that I was not to return to this Mercedes Dealership for any reason. At this time, I would like to reiterate four replacement batteries in a vehicle 7 years old is unacceptable. My attempt to discuss this fact with Mr. Criscuolo was met with an unprofessional response at best, with no suggestions as to a reasonable conclusion. A Mercedes Benz battery in southern CA can reasonably be expected to give 60 months of service, therefore if the aforementioned battery installed this month does not provide 48 months of service, I would like Silver Star Mercedes to take ownership of the problem, as they have for the last four battery replacements. Sincerely, Timothy J. Hamson More

Outstanding Experience I had an outstanding client experience at Silver Star AG Mercedes Benz. The staff, Hubert, Ginger and Scott (GM) went over and beyond my expectations. I had an outstanding client experience at Silver Star AG Mercedes Benz. The staff, Hubert, Ginger and Scott (GM) went over and beyond my expectations. They took their time to show me all the options and features on many models. They treated me like family. The whole experience was awesome and now they have a client for life More

An Amazing Experience Marian Dailey made my car buying experience very satisfying. She had a car ready for me to test drive and went out of her way to provide me with a sp Marian Dailey made my car buying experience very satisfying. She had a car ready for me to test drive and went out of her way to provide me with a special car buying experience. I would highly recommend both Marian and Silver Star Mercedes Benz. More

Pleasurable experience I have dealt with Marian Dailey on several leases and will work with no other! Marian goes above and beyond her call of duty and is the most honest pe I have dealt with Marian Dailey on several leases and will work with no other! Marian goes above and beyond her call of duty and is the most honest person I have ever met! My experience working with Marian on a deal is a pleasurable experience to say the least. Lease or purchase a Mercedes with no other and I promise you will be very happy that you did! Marian Dailey can be reached @ 805-371-5458. Tell her Tamara sent you:) More

Worst Sales Rep at dealership I went to buy GL450 and came across 1 sales person ( Mr Courtland) who suddenly because very touchy and started yelling as I was not closing the deal I went to buy GL450 and came across 1 sales person ( Mr Courtland) who suddenly because very touchy and started yelling as I was not closing the deal in 30-45 minutes I am sure he was an exception and others might be good there...the GM is an amazing guy ! Shame on this dealership to have such people still working for them. More

No care after the deal is signed and commission is paid I was sold what was to be a CPO Mercedes that they never certified prior to my purchase. I only found out because I had an immediate problem with the I was sold what was to be a CPO Mercedes that they never certified prior to my purchase. I only found out because I had an immediate problem with the car and the service department at Mercedes Encino made me aware of it. Not even 1 year later this car is back in the shop with major work ( power steering pump and reservoirs) getting done and I'm bracing for what's next. I give this dealer 2 thumbs down! More

I read about Marian Dailey on Dealer-Rater, sent her an email at marian.dailey@silverstarauto.com, and we took it from there. Marian is personable, professional, honest, and a really nice person. I went email at marian.dailey@silverstarauto.com, and we took it from there. Marian is personable, professional, honest, and a really nice person. I went into the dealership, met with Marian, and we ordered the car that I wanted. It was smooth, easy, and pleasant. I will buy another car from Marian. More

I was originally shopping for a (then) newly released Ford Fusion Titanium but couldn't get a dealership to sell me one a few hundred bucks above invoice. I've bought plenty of Fords below invoice so it Ford Fusion Titanium but couldn't get a dealership to sell me one a few hundred bucks above invoice. I've bought plenty of Fords below invoice so it must have been because this precious gem was new. Or something. I considered another similar car, Japanese. About two years ago, I had sold my dream car, 1972 Mercedes. I think all of my family and relatives are Mercedes people, and in this way (and maybe one or two more) I was always the black sheep, driving plain people cars! So I shopped around a few dealerships, both online and in person. I was unsuccessful either way. As a last ditch effort, I threw one in left field to Thousand Oaks MB and got an e-response from Marian. From start to finish, she was excellent with email and phone-tag. She gave me a great price, information, and a no-nonsense attitude I love yet is so rare. I've referred a few people her way and she has earned other peoples business as well. Now, in regards to...the car I got...or maybe even the dealership...I got a lemon. I did a lot of the work myself on the 72 280SEL I mentioned earlier and I have plenty of pay hours under my belt turning wrenches for a living (and then some). I like the specific car I bought for many reasons but it's had some serious warranty issues. And none of the dealerships have to this day fixed a thing. It's truly mind boggling but since I never came to this dealership for any of the problems (too far from where I live) and I have been in contact with MB Corporate, I will not hold it against the dealership. I don't know where or when the damage occurred but I am convinced the two warranty issues are related, especially based on the technical information provided (its not even repairable? They should buy the car back then!) Again, I'm not sure if something happened in the factory, or at the dealership before the sale, or in between, but since I don't know this review and my rating is for my sales experience only. More

I just bought my second car from Marian and she makes it so easy. I love the deal I got and working with her was a pleasure. She delivered what I wanted with out pressure and in the time I needed it. I ref so easy. I love the deal I got and working with her was a pleasure. She delivered what I wanted with out pressure and in the time I needed it. I refer Marian to everyone I know and will be back to buy a third car from her when the time comes. There is know one eles I want to work with, she is my go to car lady, I trust her and I believe no one will take better care on me. Rich van Seenus More

Marian Dailey, at Silver Star AG Mercedes Benz, is a fantastic sales lady, and it was a pleasure working with her. Marian is extremely professional, responsive, knowledgeable, precise, trustworthy, and fantastic sales lady, and it was a pleasure working with her. Marian is extremely professional, responsive, knowledgeable, precise, trustworthy, and she went to great lengths to make sure I am satisfied with my vehicle purchase. I've e-mailed Marian many times late in the evening (~10 PM), and she would respond within 10 minutes. Furthermore, I got a great price on my vehicle. Marian is a great asset to the Mercedes Benz organization. More