Mercedes-Benz of Seattle

Experience at Merceds Benz of Seattle Overall, all the service advisor are friendly. What disappointment me this time was that when I picked up my car. I asked them to balance my tire pres Overall, all the service advisor are friendly. What disappointment me this time was that when I picked up my car. I asked them to balance my tire pressures according to the recommendation of the owner's manual. I get that it varies on the weather, How warm the tires are, and the temperature on the outside. But, nothing was done. All the tire pressure are around 39-40 psi. According to the owner's manual, all four tires are above the recommended psi. Once I again, I get that it varies on the weather temperature but the car was left in the facility overnight for them to work on the "Electric feedback noise" appointment. The car wasn't turned on and the tires weren't warm up by driving the car. This mess was messed up on an appointment for a car wash. I asked them if they could check the front right and both back tires of the car because I had a tire pressure warning. After I got my car back, the right front tire pressure was 40 psi and the others around 38-40 psi. I came back. I asked them if they can balance all four tire according to the recommendation of the owner's manual. This time, I got my car back. the tire pressure for all four wheels is 39 psi. This is not what the owner's manual recommends for a normal or even the maximum load. At this point, I'm just disappointed. I head back home because I was going to come back for this appointment which is for the electric feedback noise. According to them "all GLC 300 have an Electric Feedback noise". Only some people can hear it. This is where the sad part comes. After I bought the car, they taught me how to use the HOLD function of the car. This is what will eventually produce the electric feedback noise. If I knew about this "Electric Feedback noise" I would have never bought the car. They probably gave up on fixing it because that is how the car made. Quick Note: I have not messed with the tire pressures or anything in or outside of the car. It was in the same setting as I bought the car. Opinion: I agree that their customer service is friendly and excellent. Sometimes there is a little dislike attitude from the people who I first encounter as I drive into the service facility. More

Job well done Service was completed early and under cost estimate. The shuttle was available quickly. Everyone makes the service call as enjoyable as it can be. Service was completed early and under cost estimate. The shuttle was available quickly. Everyone makes the service call as enjoyable as it can be. Thank you. More

Always excellent service! I have owned several different Mercedes over the past 15 years. I keep coming back to this dealership because of their excellent service team and I ha I have owned several different Mercedes over the past 15 years. I keep coming back to this dealership because of their excellent service team and I have to drive up from Olympia! The waiting area is very comfortable or there is a shuttle to take you just about wherever you would like to go. I have never had to bring my car back because of faulty service work. I have and will continue to highly recommend this dealership because the customer service is 5 star! More

Wagon picked up with bumper damage Service was great and fast. However, my car was taking about 20 minutes to come out of a tight parking spot. Once the service personnel was able to ge Service was great and fast. However, my car was taking about 20 minutes to come out of a tight parking spot. Once the service personnel was able to get it to me, I noticed some damage to the bumper. It has not been fixed. More

Karina at Mercedes Benz Seattle was grest Karina was not pushy, respected my need to make decisions yet provided all the info I needed. I am now the proud owner of a beautiful vehicle that she Karina was not pushy, respected my need to make decisions yet provided all the info I needed. I am now the proud owner of a beautiful vehicle that she helped me with. More

Simple and Easy They tell you up front what it is going to cost, text you updates and allow you to pay online. Simple and Easy. Thank you They tell you up front what it is going to cost, text you updates and allow you to pay online. Simple and Easy. Thank you More

Service/Communication Good information on Service and what was done and what to watch out for. Communicated good on timing, which took longer then estimated. Est 3pm comp Good information on Service and what was done and what to watch out for. Communicated good on timing, which took longer then estimated. Est 3pm complete 4:30pm. More

Recommendation In the future please take note of the customer’s settings before the factory re-set: I like the larger mph speedometer and it is not intuitive to Re-s In the future please take note of the customer’s settings before the factory re-set: I like the larger mph speedometer and it is not intuitive to Re-set it. Thanks. More

Great customer service I had an appointment to get a recall done on my Smart car and John was so helpful. I asked them to see if they could find the cause of a rattle as wel I had an appointment to get a recall done on my Smart car and John was so helpful. I asked them to see if they could find the cause of a rattle as well and he called with two evident issues that they were able to squeeze in to prevent me having to come back. I appreciated it since I live 5 hours away! More

Service Recall work was completed the day I brought it in, and the vehicle had been washed when returned to me. I was pleased with what was done. Recall work was completed the day I brought it in, and the vehicle had been washed when returned to me. I was pleased with what was done. More