Mercedes-Benz of Seattle

Found the problem and fixed it prompt The work was done quickly and expertly. The staff is kind and helpful. They were able to diagnose it correctly. The service advisor Stori knows her st The work was done quickly and expertly. The staff is kind and helpful. They were able to diagnose it correctly. The service advisor Stori knows her stuff. More

They go above and beyond Everyone was friendly, helpful and enthusiastic about getting my repairs completed in a timely manner. They worked very well with my insurance agent a Everyone was friendly, helpful and enthusiastic about getting my repairs completed in a timely manner. They worked very well with my insurance agent as well. More

Service experience Bill made sure I don't spend the rest of my day waiting for my car being serviced. He got to it right away. Instead of being there for 4 hrs., I was o Bill made sure I don't spend the rest of my day waiting for my car being serviced. He got to it right away. Instead of being there for 4 hrs., I was out in a jiffy (a little more than an hour). More

Routine service. Great customer service, friendly, timely. I don't have much more to say. I went in for routine service. It wasn't that involved and very straight fo Great customer service, friendly, timely. I don't have much more to say. I went in for routine service. It wasn't that involved and very straight forward :) More

Warranty replacement with no questions Very professional and thorough service, took longer than expected but they let me know right away. I'm sure it wasn't an easy job to replace the gas t Very professional and thorough service, took longer than expected but they let me know right away. I'm sure it wasn't an easy job to replace the gas tank. Everyone was cheerful & friendly. More

Patrick is Awesome Patrick is always been 100% committed to giving us the best service possible on our AMG E63 Wagon. He totally gets the passion we have for the car and Patrick is always been 100% committed to giving us the best service possible on our AMG E63 Wagon. He totally gets the passion we have for the car and it's capabilities. The service it was in for had a slight glitch with paperwork with MB USA and Patrick did a fantastic job of getting things squared away. Thank you Patrick and MB Seattle! More

Service at MB Seattle - high quality like their cars My recent service appointment was the 4th annual warranty service. Like my previous visits, Liz and her colleagues were courteous, professional and ef My recent service appointment was the 4th annual warranty service. Like my previous visits, Liz and her colleagues were courteous, professional and efficient. They kept my appointment time, finished the work in the estimated time and provided a well documented service record. Liz provided practical advice on upcoming tire replacement. I don't think an auto service operation could be better. More

I had no choice I have a 2004 Mercedes SLK320 that is in a good shape, and I use it only in summer. I usually service it in a small garage that is quick, reliable and I have a 2004 Mercedes SLK320 that is in a good shape, and I use it only in summer. I usually service it in a small garage that is quick, reliable and inexpensive. But this time it was an ant-theft system, and because the MB does not share their codes with others, I had to go to a certified dealership. The staff member Stori that took care of me was very nice and approachable, she answered all my questions. Regretfully the answers were not that satisfying. Can we disable the immobilizer? - No Are the parts that we need here? - No, we need to wait for them. The repair was very expensive (which was expected), and it exceeded my expectations about 30% (which is nobody to blame). The car was washed when I received it which was nice, but it was full of trash inside which was really surprising - plastic wrap, pieces of paper wrap, lose screws. Even the floor may was unlocked and not locked back. That did not stand for the expected level. I will not recommend this place mostly because of the price, but garbage inside the car was really shocking. Once again, Stori Haug was really nice. More

Brian Nelson delivers superior service Brian Nelson has been my service adviser for several years. He is always prompt in returning my calls, schedules a loaner car for me (as I live almos Brian Nelson has been my service adviser for several years. He is always prompt in returning my calls, schedules a loaner car for me (as I live almost two hours away- which itself is a testament to my satisfaction with him and Mercedes Benz of Seattle), and coordinates with the shop foreman to deliver the service I need. I will continue to do business with MB Seattle and refer my friends there as well. More

Excellent Service! Samantha provided great customer service. I received text updates while work was being done throughout the day. She was able to answer a number of a Samantha provided great customer service. I received text updates while work was being done throughout the day. She was able to answer a number of additional questions I had on maintaining my car as well. More