Mercedes-Benz of Seattle

I am grateful for the professional yet kind team who assisted me, and I absolutely love my new GLE350W4. The teamwork with the manager was exceptional. Thank you all, and Happy New Year! assisted me, and I absolutely love my new GLE350W4. The teamwork with the manager was exceptional. Thank you all, and Happy New Year! More

Service team did a great job of communicating while taking care of my car. Everyone was very nice and friendly, really appreciate that. Thank you for awesome service received. taking care of my car. Everyone was very nice and friendly, really appreciate that. Thank you for awesome service received. More

I love Mercedes gls 450 nice vehicle thank you sell man very good cars ni very good cars ni More

Excellent service, knowledgeable staff, and timely maintenance. My GLE350 feels like new after every visit! maintenance. My GLE350 feels like new after every visit! More

From the moment I drove into the garage, the staff was warm and welcoming and friendly. warm and welcoming and friendly. More

Great choice of vehicles. Brayton in the sales department helped us choose the right car. He listened to our concerns and made the whole process of purchasing a car smooth an Brayton in the sales department helped us choose the right car. He listened to our concerns and made the whole process of purchasing a car smooth and easy. He answered our questions and helped us even after the car was already in our possession. Troy in finance was excellent in explaining our options We would highly recommend both people. The whole experience has been fantastic. More

I recently brought my Mercedes GLE into this dealership’s service department to address a manufacturing defect in the air-conditioning ductwork beneath the dashboard. My experience, unfortunately, was nothin service department to address a manufacturing defect in the air-conditioning ductwork beneath the dashboard. My experience, unfortunately, was nothing short of disappointing and has left me questioning the integrity of their service operations. The service advisor insisted that the rattle I heard was caused by the sunglasses holder, which had already been replaced previously and was definitively not the issue. Despite my reservations, I allowed them to replace it again, only for more time to be wasted on a misdiagnosis. This was frustrating enough, but the problems didn’t end there. My vehicle was in their care for approximately ten days. Upon picking it up, I discovered that the windshield was cracked completely across. The service manager claimed this was due to an existing crack—one I had never observed before dropping off the vehicle. What makes this even more egregious is their blatant double standard: their loaner car agreement states that customers are responsible for windshield damage while the vehicle is in their possession. Yet, they refused to take any accountability for the damage to my windshield while it was in their care. Adding insult to injury, there was noticeable leather damage on the dashboard, evidently caused during the warranty repair work. This kind of careless treatment of a luxury vehicle is simply unacceptable. If you value your vehicle and expect to receive it back in the same—or better—condition than when you dropped it off, I urge you to avoid this service department at all costs. My experience demonstrates a lack of attention to detail, poor communication, and an unwillingness to take responsibility for their mistakes. I expect better from a dealership representing a luxury brand, and you should too. More

Excellent service! Efficient and no issues at all. They gave me a full report and discussed my options. I love the video of the issues and service required. Helpful to Efficient and no issues at all. They gave me a full report and discussed my options. I love the video of the issues and service required. Helpful to understand in more detail. More

Always an incredible experience. Best in customer service. The service folks there go out of their way to make you feel welcome and valued. Mercedes of Seattle is the best dealership Best in customer service. The service folks there go out of their way to make you feel welcome and valued. Mercedes of Seattle is the best dealership in the area! More

I have always been treated like royalty, friendly people who are knowledgeable and respectful. They have my support and faith. who are knowledgeable and respectful. They have my support and faith. More