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Mercedes-Benz of Seattle

Seattle, WA

4.7
1,462 Reviews

2025 Airport Way South

Seattle, WA

98134

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1,462 Reviews of Mercedes-Benz of Seattle

March 27, 2024

False advertising to get you through the door. On the website, the Mercedes Benz of Seattle advertises an unbelievably good deal. I sent the inquiry to check if this deal is still available, and I More

by eugene
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Don’t remember
Apr 01, 2024 -

Mercedes-Benz of Seattle responded

Mr. Rubinchikov, our General Sales Manager has called and tried to speak with you twice regarding this situation, so I hope that you will take a moment to read this. First of all, please accept our humble apologies for the confusion regarding the 2023 EQS 580 and for any inconvenience that it may have caused. That particular vehicle had attracted quite a bit of attention and another customer was in the process of purchasing it when you called to ask about it. The person who answered the phone was unaware of this fact when they took your call. Unfortunately, the computer inventory system can take several hours to update, and since our showroom is so large, someone on one side will have no way of knowing what another person on the other side of the room is doing. This particular vehicle was a one-of-a-kind item since it was a former service loaner so, this was why the deal on it was so attractive. Unfortunately, we didn't have a comparable vehicle - showing you the 2024 EQS 450 was the next closest option. We understand your time is valuable, and I hope you can understand that If the sales consultant who answered your call had known that the EQS 580 was being sold, they would never have asked you to come down. Again, I apologize for the confusion. If you would like to discuss this further with one of our store managers, please let me know and I will have them reach out to you again. Thank you, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

March 23, 2024

Owner runs a first class dealership and has a well trained staff. Always satisfied with my experience. More

by MiJoLu#04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
Mar 25, 2024 -

Mercedes-Benz of Seattle responded

We're delighted to know that you've had consistently satisfying experiences at Mercedes-Benz of Seattle. Our team works hard to provide first-class service, and we appreciate your recognition!

March 22, 2024

Service is superb. Arby was efficient and thoughtful. James is a driver extraordinaire. Very happy More

by pgpugs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arby was superb
Mar 22, 2024 -

Mercedes-Benz of Seattle responded

Thank you for stopping in at Mercedes-Benz of Seattle for service and leaving us a five-star review! We are thrilled that Arby was efficient and James was a standout driver. Until next time!

March 21, 2024

Again excellent service from Bill billencourt at Mercedes Seattle . They did a excellent wash job on the car. More

by adraw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill billentcourt
Mar 22, 2024 -

Mercedes-Benz of Seattle responded

We're glad to know you had an excellent service experience with us at Mercedes-Benz of Seattle, and that your car is sparkling clean! Thanks for the review.

March 21, 2024

Good service, nice people. Good facility, clean and modern. Location is fine but hard to find More

by scottgarb88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josia Evans
Mar 21, 2024 -

Mercedes-Benz of Seattle responded

Scott, thank you for leaving Mercedes-Benz of Seattle a five-star review. We are glad that our team delivered excellent service and that our facilities are clean.

March 20, 2024

Low mileage vehicle brought in for software recall. Loaner provided, project completed early (next day). Additional door rattle addressed and fixed. Great job. Very professional operation. More

by JGranberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer, loaner car administrator
Mar 20, 2024 -

Mercedes-Benz of Seattle responded

We're glad to know that your visit to Mercedes-Benz of Seattle was a positive one. It's great that our team could address all issues promptly and professionally! Thanks for the review.

March 20, 2024

Had a very good experience people cared about me he was excellent and very concerned about what I needed to get done More

by Ericthomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Mar 20, 2024 -

Mercedes-Benz of Seattle responded

Eric, we're glad to know you had a positive experience at Mercedes-Benz of Seattle. Our team always strives to provide excellent service and meet your needs. Thanks for sharing!

March 19, 2024

The dealership is welcoming, clean, warm, and most of the staff are kind and helpful. More

by tswirl.glover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor, Joe,
Mar 20, 2024 -

Mercedes-Benz of Seattle responded

Thanks from the Mercedes-Benz of Seattle team. We appreciate your support!

March 18, 2024

Arby with service was excellent. Communicated all parts of the service and coordinated a loaner when the vehicle was needed for longer. Thanks. More

by erikfried
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arby
Mar 18, 2024 -

Mercedes-Benz of Seattle responded

Erik, it's great to know that Arby provided excellent service and kept you well-informed throughout the process at Mercedes-Benz of Seattle. We appreciate your feedback!

March 17, 2024

Five stars all the way for Mercedes-Benz of Seattle! From the moment I walked in, I felt like a valued customer. The sales manager and salesperson were exceptional - knowledgeable, attentive, and genuin More

by Oibek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales manager
Mar 18, 2024 -

Mercedes-Benz of Seattle responded

Oibek, we're delighted to know you had such a positive experience at Mercedes-Benz of Seattle! Our team prides itself on providing top-notch service and helping customers find their perfect car. Enjoy your new luxury ride!

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