Mercedes-Benz of Seattle

Jacob was completely amazing throughout the whole experience. He was very accommodating and kept me updated. I really appreciate his honest assessment of my vehicle. I really enjoyed working with him experience. He was very accommodating and kept me updated. I really appreciate his honest assessment of my vehicle. I really enjoyed working with him, and I would recommend this service center to anybody who owns a Mercedes. The lobby is very comfortable and has great amenities. We will definitely be back. Thank you for the excellent service:) More

Excellent service very professional minimum waiting time good communication, fast respond Convenient location open early good communication, fast respond Convenient location open early More

Jason is always the service advisor I choose! He is amazing, always takes care of me like I was part of the Mercedes family. As a customer with Mercedes for more than 5yrs+ I can say that custome He is amazing, always takes care of me like I was part of the Mercedes family. As a customer with Mercedes for more than 5yrs+ I can say that customer service is hard to find especially now days. Jason is a perfect example of what 5star customer service is! Thank you Jason always taking care of me and my vehicle! More

Mercedes Benz of Seattle is such a great dealership. Scott in service went way beyond my expectations of customer service. Amazing customer service!! Scott in service went way beyond my expectations of customer service. Amazing customer service!! More

They left us stranded in China town for hours and lied about when the car would be done. They said it would only be an hour and a half and we continued to wait for another hour after we were finally pick about when the car would be done. They said it would only be an hour and a half and we continued to wait for another hour after we were finally picked back up by the shuttle. More

Not a trustworthy group. Please be aware. Try another dealership or car before approaching them. I was given false information by employees and my issues was later left un Please be aware. Try another dealership or car before approaching them. I was given false information by employees and my issues was later left unresolved after the management couldn’t figure out how to respond now. I was just transferred from department to department without any answer. I’ve manage customer experience teams before and working with this dealership is the worst. It is better to 2/3k more on a car at another place than work with Swickard group employees. More

Just want to share our experienced at Mercedes Benz of Seattle after purchasing E350 class 2023 Dec 01, 2003. My wife and I were very very happy the way they took care of us their customer service were co Seattle after purchasing E350 class 2023 Dec 01, 2003. My wife and I were very very happy the way they took care of us their customer service were commendable “unparalleled “ specially to Emi the representative and Fedja the manager actually the whole team. True professional and customer service oriented, kind with that we have found a lifetime friendship. Keep up the good work. Ed More

Jacob is a rock star! He kept me informed and worked very hard to make sure the delivery was fast and without a hitch. Such a great improvement over the last time I boug He kept me informed and worked very hard to make sure the delivery was fast and without a hitch. Such a great improvement over the last time I bought a car her! Thank you!!! More

Short review: The mechanics are not that experienced. They are fine for routine maintenance, but don't bring your call here if you have an electrical, sensor or tricky issue. Mercedes of Lynnwood is the They are fine for routine maintenance, but don't bring your call here if you have an electrical, sensor or tricky issue. Mercedes of Lynnwood is the better option for repairs. Longer review: My car had a sensor issue that made it so that anti-lock brakes, lane change assist, collision avoidance and other features were not working. I spent ~$500 to get a diagnosis that was not accurate. The told me that they would need to take out all the seats, remove the carpet and pull up the floor boards to fix a break in my wiring. The cost $5,000. I did not think they had diagnosed it correctly and let them know that i had little confidence in their service team. I later took the car to Mercedes of Lynnwood, which I heard had much better mechanics. Their mechanics found the problem quickly and fixed the issue, total cost was $700. Also, the Mercedes of Seattle service advisor told me it would cost $300 to diagnose the issue. I assumed that was the total cost to diagnose the issue. He called me later that day to tell me, that they used up the 1-hour allotment for diagnosis and it would cost an additional $300 per hour to figure out the problem. I wish the advisor would have told me upfront that diagnosis is an hourly rate not a one time fee. I'm happy to pay for service, but would like to know upfront what the real cost is. More

Bill B. in the service dept. is a pleasure to work with. He communicated throughout the process, gave me options and explaining things thoroughly. He inspire in the service dept. is a pleasure to work with. He communicated throughout the process, gave me options and explaining things thoroughly. He inspires confidence and is a joy to work with. He is so good that he has redeemed the dealer from previously dodgy services experiences. Well done, Bill! More