Mercedes-Benz of Seattle

Never got to the ordering process. I contacted the dealership to order/put a deposit on a 2012 AMG model still not yet in production. I had quite a bit of knowledge on this vehicle based on what I hav dealership to order/put a deposit on a 2012 AMG model still not yet in production. I had quite a bit of knowledge on this vehicle based on what I have read in several auto publications and via the MB German website, but was hoping to be provided information such as production date, as well as options, colors etc. I wasn't concerned with pricing, but one online review estimated the car to base price around $110,000, which I would be paying for with cash, no financing. Upon speaking to the internet manager, who I had left a message for and for some reason he never got, I immediately felt this dealership was not going to be able to help me. He was unconfident, not very friendly, and had no information about the car available. I understand they only have what they are given by corporate, but he knew nothing about the car and quoted me that it would cost around $200,000! I was fine with him not having knowledge about a production date or available options, but you would think that a sales manager would do a little bit of research once they received my email with my request...it's disconcerting that I had the specs and info. about this vehicle and that one of the managers had none, and to think you will hand a dealership a $5,000 deposit for a vehicle that they know absolutely nothing about. My biggest complaint is what happened after my initial telphone conversation. I was informed during the conversation that I would be required to submit a credit application even though I wouldn't be financing. I agreed to this. However, I received an email accompanying the credit application wanting copies of my driver's license and social security card, not to mention all of my personal financial information, previous addresses, employer etc. I have bought many many cars, and in fact my last purchase was a brand new Mercedes from a dealership in Boston. At no time in any car buying experience have I ever been asked to provide a dealership with financial records of any kind...and I have never financed a car, I have always bought them outright. I emailed the internet manager back asking him, mostly out of curiosity, why they needed this kind of information considering that this was going to be a cash deal. Three days later, and no reply to my email, no phone call, nothing. The lack of communication is inexcuseable to me, especially dealing with the amount of money that is at stake. One would think that a business, if nothing else, would be interested in making money. There are too many dealerships out there to deal with one that doesn't communicate with their potential customers, and bottom line is if I didn't have the funds to pay for the car the dealership would retain the $5,000 deposit, so why be concerned about making sure I have the money when you won't even be placing an order for several months anyhow? Just for some background, and in case the dealership does read this review, my family is VERY wealthy, and have owned several Mercedes-Benz models going back since the time they began importing them to the US. I myself have owned a model from nearly every luxury car manufacturer, and just took delivery of a 2011 Range Rover, and put an order on an as yet unrealeased Aston Martin, both cash deals. As a newcomer to the area from the East Coast, it's unfortunate that my first experience with a business in Seattle has gone this way, and hoping that this doesn't speak for my future car buying experiences here. More

We bought a GL350 Bluetec from Jimmy Davidson at Phil Smart in 2009. When we first met him, he searched the entire country to find us a car, but it was the end of the model year and there just weren't a Smart in 2009. When we first met him, he searched the entire country to find us a car, but it was the end of the model year and there just weren't any available. He is the best salesperson to work with - he works hard to find the vehicle you want with the features/colors/etc., that you want and doesn't pressure you settle for something the dealer has in stock. He has done an awesome job following up with us post-sale and always makes an effort to see us when we bring the vehicle into the dealership for service. If we were in the position to by another vehicle, we would not hesitate to call Jimmy, because he would find us the vehicle we want and get us a great deal in the process. If you live in the Puget Sound area and are thinking about a Mercedes Benz, Jimmy is your man! More

I have an ML with 297,000 miles on it and an E320 with 145,000 miles. Phil Smart has done all of the maintenance on the ML, and took on the E as a used car that hadn't received the TLC that the ML had rec 145,000 miles. Phil Smart has done all of the maintenance on the ML, and took on the E as a used car that hadn't received the TLC that the ML had received. Needless to say, I am extremely impressed with Phil Smart's service department. They've been very conscientious about cost, and always give me a realistic view of what I should, or shouldn't opt to fix. I've also found that they are very competitive, their prices are the same as smaller German mechanics, and their warranty is much better. I do want to call out Lisa and Les in the service department for saving us a couple of times when our cars had strange issues. They treat a car showing up on a tow truck exactly the same as one with an appointment. Their commitment to customer service, and general kindness is fantastic. I would also like to call out Kathy Walton in sales. She knows we need a new car, and yet she never pressures us, she simply lets us know when there are good opportunities. More

I first met Alan at the local auto show. I found him to be personable, knowledgeable, and objective about the product. In addition, Alan followed up with me in a timely but low-pressure manner. He arrang be personable, knowledgeable, and objective about the product. In addition, Alan followed up with me in a timely but low-pressure manner. He arranged to have the model I was interested in available for a test drive and, in general, made my car purchase experience as stress-free and painless as possible. For a person who dislikes the car-buying experience, I was very appreciative of that. More

Alan has been great during the purchase of my new car. Since this is the first car I have ordered exactly how I wanted, I wasn't sure how everything worked. Alan has walked me thru all the steps and been Since this is the first car I have ordered exactly how I wanted, I wasn't sure how everything worked. Alan has walked me thru all the steps and been very gracious. I would recomment him and Phil Smart to anyone looking for a new car. We walked into the dealership from a pouring down rain looking like a couple little drowned bunnies. Alan, didn't bat an eye. Treated us with respect right from the start. He obviously knows the meaning of the expression not to judge a book by its cover. Well done Phil Smart for having someone like ALan on your team. Car not here yet....getting very excited for its arrival. Alan has promised to help me with all the complex techno stuff, so when leave the showroom my phone; stereo and garage door will be operating~ ~ Thanks so much! ! More

Best experience of all. Sergey was very helpful and funny and It felt like shopping with a best friend for a car!! If you need a car,- Go see Sergey!! His honest and wont lie to you like all the other salesm and It felt like shopping with a best friend for a car!! If you need a car,- Go see Sergey!! His honest and wont lie to you like all the other salesmen.. I only purchase my cars from Sergey now. More

I had a very pleasant experience during my recent purchase at Phil Smart in Seattle. The salesman Jimmy who helped me was very knowledgeable, low pressure, and completed the whole process very quick purchase at Phil Smart in Seattle. The salesman Jimmy who helped me was very knowledgeable, low pressure, and completed the whole process very quickly. I appreciated this as my past experiences purchasing a new car haven't gone as smoothly. More

Great Exprience buying a car I arrived at the Dealership around 3:00PM, I ask for a car Salesman. I was introduced to Sergey Makhanov, a brand specialist. I had went online the night before and planned the around 3:00PM, I ask for a car Salesman. I was introduced to Sergey Makhanov, a brand specialist. I had went online the night before and planned the car I wanted, with the options I would like to have. Within 2:45 hours later, I drove off the lot with the car I wanted and with more options and still was in my planned budget. Mr Makhanov was great he made the experience comfortable, smooth, fun. I woke this morning went through back through the deal, and I was still a happy Man. I tip my hat to the entire staff. Thanks More

Alan was not only knowledeable about Mercedes-Benz cars but extremely friendly and easy to work with! He answered all of my questions and was very patient with me. If you ever need to buy a MB, Alan is t but extremely friendly and easy to work with! He answered all of my questions and was very patient with me. If you ever need to buy a MB, Alan is the way to go! You will be missing out if you choose another dealer/sales consultant. Michelle L. (Seattle, Madison Park, WA) More

We walked into Phil Smart on Saturday November 13th to look at a 2006 SLK 350 and it was sold to someone else that day. Jimmy was our first contact. The search took 2 months. Jimmy would call once a week, look at a 2006 SLK 350 and it was sold to someone else that day. Jimmy was our first contact. The search took 2 months. Jimmy would call once a week, even if it was only to say hello. We bought our first Mercedes on Friday January 21st. Jimmy stayed with us until the transaction was complete. Jimmy picked us up at our home, so that we could drive our new car home together. More