Mercedes-Benz of Seattle

Good experience not so great shuttle service Service concern is addressed fully on my first visit. Shuttle driver who dropped me in the morning doesn’t know how to drive and is not polite not fol Service concern is addressed fully on my first visit. Shuttle driver who dropped me in the morning doesn’t know how to drive and is not polite not following road safety rules, unclean shuttle car. Even shuttle (Uber) was prompt and polite and great conversation. More

Top of the game in both professionalism and service I drive 32 miles just to bring my car to Mercedes Benz Seattle and I Live less than 5 miles from Mercedes Benz Tacoma. Liz Davis is the backbone of I drive 32 miles just to bring my car to Mercedes Benz Seattle and I Live less than 5 miles from Mercedes Benz Tacoma. Liz Davis is the backbone of that service department she is thorough she is fair but most of all she is kind and makes every customer feel like they are the only customer that service department has. I went on a busy Saturday where I could’ve fell like just the number, she kept me informed of the progress, she kept me informed of the price, and she kept me informed of the time. She came in under for price and time and exceeded my expectations far more then any other service department has. Liz Davis makes me want to be a Mercedes owner for life. More

Why I’m a return customer Bright and Anitta were helpful, straightforward and always professional. Never felt like sales people rather felt like consultants. I would highly rec Bright and Anitta were helpful, straightforward and always professional. Never felt like sales people rather felt like consultants. I would highly recommend them - it’s the reason I’m a repeat customer. More

Fast, friendly, and efficient service Service sign in went quickly, although I had to remind the service advisor that I had prepaid maintenance after he quoted me a $950 charge. Loaner ca Service sign in went quickly, although I had to remind the service advisor that I had prepaid maintenance after he quoted me a $950 charge. Loaner car check-in/check-out process was good, and loaner car was great. My only real complaint was that the wash job on my car was poor. The wheels were still very dirty, and the interior dashboard was not dusted nor were the interior windows cleaned. More

Liz, my advisor is great. I love working with her. Always great service, my advisor is always very knowledgeable and super helpful. The text updates are awesome as well. Next service needed in a year Always great service, my advisor is always very knowledgeable and super helpful. The text updates are awesome as well. Next service needed in a year More

Bait and switch Was given a price of $272 for routine service. And on arrival presented with over $800 of additional 'recommendations'. Declined paying over $600 to Was given a price of $272 for routine service. And on arrival presented with over $800 of additional 'recommendations'. Declined paying over $600 to have spark plugs changed. On paying bill was oven a list of further recommendation totaling over $2400 including over $400 for battery replacement. Both the method and prices involved are rediculous and adding them on at serviceisa not very subtle form of pressure. In addition the service rep had little to offer other than this what Mercedes recommends for a seven year old car with less than 55k miles. Not a good experience all around and not consistent with past experiences. Will think twice about further use of this service. More

Car service They serviced my car on time, provided Uber and charges were nominal. Had a bad experience in last service but this time it was great. They serviced my car on time, provided Uber and charges were nominal. Had a bad experience in last service but this time it was great. More

Recall service appointment The appointment was for 10 am. Got there at 9:45. The service folks took the car told me it would be an hour and a half. They offered a ride to work b The appointment was for 10 am. Got there at 9:45. The service folks took the car told me it would be an hour and a half. They offered a ride to work but I had a ride. The young lady was very iLife and said she would text me when it was done. I told her that I would be back at 1:30. The car was trady in about an hour. Car was waiting for me when I arrived at 2:15, washed and vacuumed inside. Was a great and pleasant experience. More

Above and betond what was requested/expected I took my GL in to have the airbag replaced. Brian asked if anything else needed to be checked. I said probably not but he ran a diagnostic and it c I took my GL in to have the airbag replaced. Brian asked if anything else needed to be checked. I said probably not but he ran a diagnostic and it came back showing that the couple coils need to be replaced with regards to the spark plugs. I’m glad he did that because it solve that issue and then save me time from having to come back for in the future. In addition to that, he had set up a loaner service car even though I hadn’t requested one. That made my life infinitely easier than having to take a shuttle or other transportation from the dealership. This is about the fifth time Brian is gone the extra mile More

Amazing service I recommend seeing Samantha in service as she was amazing thru out our service exsperiance. We had an Insurance claim along with maintance done on my I recommend seeing Samantha in service as she was amazing thru out our service exsperiance. We had an Insurance claim along with maintance done on my daughter's car. She always called, emailed and text with update's along the way. Very professional and polite. Nicely done !!! More