Mercedes-Benz of Seattle

Did not purchase my car here but the service was fantastic. I have a 2003 SL500 and the top would not close. I called my dealer and they had no repair vehicle and had sent all their technicians home fantastic. I have a 2003 SL500 and the top would not close. I called my dealer and they had no repair vehicle and had sent all their technicians home at 5:00pm, totally another story. Called Roadside Assistance and they called Phil Smart after my dealer couldn't help and Barrier of Bellevue outright refused to let their technician take the call. My car was towed to Phil Smart on saturaday afternoon and was repaired by wednesday. The hydraulic pump was gone and they overnighted it and repaired and checked out everything and even apologized for not getting it fixed sooner. That is great customer service. The staff is courteous and very friendly something not seen to often in todays society. Good Job! More

I have bought 3 cars from this dealer. My last purchase an 03 G500 has turned into a disaster. After waiting 6 months for a tow hitch, I found found out that you can't turn off the partronic sys purchase an 03 G500 has turned into a disaster. After waiting 6 months for a tow hitch, I found found out that you can't turn off the partronic system when you tow. So if you have a trailer behind you, you get an earful of high pitched noises when in reverse. This is a huge safetly problem. I brought this to the dealers attention. They said a fix would be coming out. After waiting 10 months, I finally pressed the issue, resulting in MBUSA telling me they wouldn't do anything about it. http://www.progear.com/mbusa.pdf Phil Smart agreed to in writting to pay for a high end audio shop to install a switch. I then had the audio shop put the switch in and gave Rick a copy of the bill to get reimburst. For the last 4 months they told me they were sending me a check (I have this in emails). After pressing the issue, Rick told me they paid the audio dealer directly months ago. Since the audio dealer is out of business I can't get my money back from them. I am surprised that after 4 months of telling me they were sending me a check, they are now telling me this. Now when I call both the John and Rick just hand up on me. Really poor customer service. More