Mercedes-Benz of Seattle

Recent visit The service staff was very professional and courteous to my needs. However, the wait was too long and the communication needs some improvement. Nevert The service staff was very professional and courteous to my needs. However, the wait was too long and the communication needs some improvement. Nevertheless, I felt that I had a pleasant experience when I left the dealership finally in 4 and half hours. More

A pleasant experience I was met at the dealership by Liz, my service adisor, who showed me the service options available for my car and the cost of each. I made my choices I was met at the dealership by Liz, my service adisor, who showed me the service options available for my car and the cost of each. I made my choices and went to the customer waiting area. The amenities, coffee, water, large screen TV, computer work stations, etc. made the time pass quickly. I appreciated receiving the post-service checklist Liz gave me on departure. I also appreciated receiving my car back washed and vacuumed. All and all it was a good experience. More

Recall Campaign Samantha V Mountha brought may vehicle in and had the work done in a very timely fashion. The car was serviced and washed to my satisfaction. Samantha V Mountha brought may vehicle in and had the work done in a very timely fashion. The car was serviced and washed to my satisfaction. More

First impressions always tells you about a business George Keyes well dressed & professional making me comfortable at the outset. Dealership first class and welcoming the minute you enter th door. As we George Keyes well dressed & professional making me comfortable at the outset. Dealership first class and welcoming the minute you enter th door. As we went through the purchase I felt like I got a very clean and beautiful ML 350 at a fair price. Highly recommend George Keyes and Mercedes Benz. Of Seattle. More

Great service, great representative! All that it comes to expect from the leader in the automotive industry. Great representative, a good approach to the customer, work with you and keep All that it comes to expect from the leader in the automotive industry. Great representative, a good approach to the customer, work with you and keep up-to-date during repair. I have specific needs that require additional work and these were accommodated. Waiting hall can be improved. More

results Michael Zhang was excellent . He knew his product and the process . He set up everything . 5 star operation and experience . Much higher quality of pe Michael Zhang was excellent . He knew his product and the process . He set up everything . 5 star operation and experience . Much higher quality of people and process than Auto Nation . With a little more marketing on the Eastside you could pick up share if that was an objective . More

First Class I sopped in to purchase a new car, which I did. Emi was very helpful as was everyone I worked with. I wasn’t overly comfortable with the deal making p I sopped in to purchase a new car, which I did. Emi was very helpful as was everyone I worked with. I wasn’t overly comfortable with the deal making process and I feel the process could be improved considerably with less smoke and mirrors more education and forthrightness. I had to go home and build a spreadsheet to determine whether or not I’d gotten a good deal. I got an OK deal, not a great deal. The service, however, was and is impeccable. More

Very disappointed in their customer service. Never return I've been taking my car to this location for the last 5 years and I will never come back. I received a discount code for $130 off my service which I I've been taking my car to this location for the last 5 years and I will never come back. I received a discount code for $130 off my service which I forgot to present at the time of service. I called less than 24hrs later requesting to apply the discount but the service manager refused to accommodate. Furthermore, the service agent never took the time to explain what was done on my car, although he was very quick to take my money. Extremely poor customer service. I will not return to this place. More

Good Experrience THE REVIEW IS BASED ON EXPERIENCE AS THE DEALERSHIP INTERACTS WITH YOU AND SEE HOW THEY CAN RESOVLE THE ISSUE WITH YOUR VEHICLE. WISH IT WAS COVERED THE REVIEW IS BASED ON EXPERIENCE AS THE DEALERSHIP INTERACTS WITH YOU AND SEE HOW THEY CAN RESOVLE THE ISSUE WITH YOUR VEHICLE. WISH IT WAS COVERED UNDER WARRANTY More

Service E The service department tried hard to accommodate a schedyle that works for me. So far they have been able to fit me in, in a few days’ notice and eve The service department tried hard to accommodate a schedyle that works for me. So far they have been able to fit me in, in a few days’ notice and even with cancellation and rescheduling. Stori sends me a text message updating me with the car and informing me of any additional work necessary, if applicable. Stori has always been a wonderful service associate to work with, always friendly and approachable but also professional. More