Mercedes-Benz of Seattle

Key Fob malfunction I described the problem in an email to my service advisor. He suggested I bring in the car and both key fobs, at my convenience. I brought the car i I described the problem in an email to my service advisor. He suggested I bring in the car and both key fobs, at my convenience. I brought the car in the next morning. By that afternoon, the problem was resolved and I got my car (now clean) and two working key fobs. More

Reviewed All Options Michael was extremely helpful is getting me a great deal and working with my approval as a first time car buyer. He was enthusiastic, but very genuine Michael was extremely helpful is getting me a great deal and working with my approval as a first time car buyer. He was enthusiastic, but very genuine. I met with several team members and they were all very professional and respectful. In a stressful decision making process, I felt comforted with how Michael broke down the details in terms I could understand as I am a novice in the car buying world. More

Routine maintenance It didn't takes as long as expected which was great. Entire team was friendly and helpful. I appreciated that Charles ( the shuttle van driver) was It didn't takes as long as expected which was great. Entire team was friendly and helpful. I appreciated that Charles ( the shuttle van driver) was so accomodating and was able to pick me up a little sooner than we had agreed upon. More

Lease return Came in for service, lease return, and to talk about cpo inventory. Everyone was very helpful and professional. Service staff had great communication Came in for service, lease return, and to talk about cpo inventory. Everyone was very helpful and professional. Service staff had great communication and speed. John in sales was very helpful. It felt more like I was talking to a friend that knew a lot about mercedes, than a sales person. Mercedes service is definitely one of the benefits of ownership. More

Great service Very good service by the team at MB of Seattle. Went out of their way to meet our needs. Thank you for all your help! Very good service by the team at MB of Seattle. Went out of their way to meet our needs. Thank you for all your help! More

Recall installation This service was due to airbag grounding issue on steering column. MB of Seattle was very accomodating, performed my service quickly and were able to This service was due to airbag grounding issue on steering column. MB of Seattle was very accomodating, performed my service quickly and were able to schedule my appointment on short notice. More

This dealership is the best ! I love love love my Mercedesvan. The service dept not only work on my van but my 350SLK..they are so helpful and follow through on all my needs. So fr I love love love my Mercedesvan. The service dept not only work on my van but my 350SLK..they are so helpful and follow through on all my needs. So friendly and willing to go the extra mile! More

ABS/ESP/Cruise control problem Addressed problem and explained what they discovered was the issue. was along day as they were busy and told me they had some people call in sick. The Addressed problem and explained what they discovered was the issue. was along day as they were busy and told me they had some people call in sick. They did get everything done. More

Mercedes-Benz of Seattle is my favorite dealership in Washington. They have excellent service and great communication. Quality of service and friendliness is also excellent. is my favorite dealership in Washington. They have excellent service and great communication. Quality of service and friendliness is also excellent. More

I expected a little more The car was brought in with a specific problem and that was fixed satisfactorily. Upon driving away from the dealership, I found that a turn indicato The car was brought in with a specific problem and that was fixed satisfactorily. Upon driving away from the dealership, I found that a turn indicator light bulb was burned out and no mention of it was made to us. I would have thought there would be a "standard safety check" any time a vehicle is brought in for service... apparently not. I'm rather disappointed. More