Mercedes-Benz of Seattle

1998 SLK W/34,000 miles on it. Promote Stori Haug. Appt. scheduled, needed air sys part, got M/B part, left car overnight, recvd . car svc to and rtn to ferry. Fantastic Promote Stori Haug. Appt. scheduled, needed air sys part, got M/B part, left car overnight, recvd . car svc to and rtn to ferry. Fantastic More

My purchase of a new 2018 GLC I was extremely happy with the customer service, expert knowledge and flexibility from the beginning to the end. I would recommend this dealership to I was extremely happy with the customer service, expert knowledge and flexibility from the beginning to the end. I would recommend this dealership to a friend. More

Amazing customer service You have a great crew - I was greeted right away and kept informed of progress. I interacted with at least four of the service crew who were all extre You have a great crew - I was greeted right away and kept informed of progress. I interacted with at least four of the service crew who were all extremely professional and courteous. More

Excellent service except tech forgot to reset pressure sensor for the tires. I will follow up on Monday afternoon at the express service desk. No big deal. service except tech forgot to reset pressure sensor for the tires. I will follow up on Monday afternoon at the express service desk. No big deal. More

Sales & Service - what more can you look for Took the car in unplanned and did the regular maintenance- all while I was ordering a new car. Made for a nice afternoon. Pleasanty nice Took the car in unplanned and did the regular maintenance- all while I was ordering a new car. Made for a nice afternoon. Pleasanty nice More

Will Not Return Had. Recall item on my GLC 300 and it took 4 visits to figure it out, order parts. And to finally get the job done. I live on Bainbridge and therefore Had. Recall item on my GLC 300 and it took 4 visits to figure it out, order parts. And to finally get the job done. I live on Bainbridge and therefore had 8 ferry rides to fix what could easily have been 2 trips if they had their ducks in a row. Throughout I had terrible follow up. This place really needs to look at their customer service systemically. My cs rep was friendly but you call tell that they need to really focus on their systems and incentives. I had conversations with reps their saying they really needed to get good reviews. What kind of luxury car dealerships asks their customers for good reviews? How about good service and then the reviews will take care of themselves. At least they are using an independent survey group... kudos to them. I wrote a lengthy email to head of this branch and service manager and never heard a word in reply. I assume they are getting lots of feedback from their servers ce cutoners. Hope it will inform their business and service. I will be spending my dollars elsewhere. Sean M More

Outstanding My service advisor, Liz Davis, is fantastic. She is very knowledgable, efficient, and personable. As a customer she made me feel cared for and value My service advisor, Liz Davis, is fantastic. She is very knowledgable, efficient, and personable. As a customer she made me feel cared for and valued. Ms Davis and her exceptional service is the reason I will remain a loyal customer to this particular dealership and service department. Many thanks to Liz! More

I was treated with respect & importance Top rate service. Friendly & trustworthy. I would recommend Emi to a friend looking to buy a Mercedes. He is very knowledgeable about Mercedes & the Top rate service. Friendly & trustworthy. I would recommend Emi to a friend looking to buy a Mercedes. He is very knowledgeable about Mercedes & the most humble person. More

Car purchase Great sales and service team, would recommend to friends and family. The team stayed late to assist me and it is greatly appreciated. Thank you. Great sales and service team, would recommend to friends and family. The team stayed late to assist me and it is greatly appreciated. Thank you. More

You Guys Are Great!!!!! Mercedes Benz of Seattle has a dedicated and expert crew. I drive a fairly long distance, oftentimes in bad traffic, and I think, "maybe I should Mercedes Benz of Seattle has a dedicated and expert crew. I drive a fairly long distance, oftentimes in bad traffic, and I think, "maybe I should go to a closer MB Dealer". And then I ask myself, "what are you crazy?" MB of Seattle is worth the drive and the time. More