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Mercedes-Benz of Portland - Service Center
Portland, OR
1,463 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,463 Reviews of Mercedes-Benz of Portland - Service Center
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August 13, 2024
Great customer service from beginning to end. I was constantly updated as to the progress of work being done. I really appreciate appointment availability on Sunday. I was constantly updated as to the progress of work being done. I really appreciate appointment availability on Sunday. More
by RAYLENEOGDEN
Verified CustomerEmployees Worked With
August 13, 2024
Excellent and detailed service. Quick and timely service as well, in and out in a super timely fashion ! Quick and timely service as well, in and out in a super timely fashion ! More
by HH III
Employees Worked With
July 17, 2024
Been reaching out to them for some issues but they haven’t contacted me back. haven’t contacted me back. More
by Rss
Employees Worked With
July 10, 2024
What was promised was not delivered and scheduling the appointment was itself a flawed process. appointment was itself a flawed process. More
by BENDERS1
Employees Worked With
July 09, 2024
I have had wonderful service from Mercedes and usually deal with Andy Acevedo for Service and he has been wonderful. deal with Andy Acevedo for Service and he has been wonderful. More
by NANCYROUSE
Employees Worked With
July 03, 2024
My car was not completely fixed when I picked it up. There was an alert to check my break light, that was still alerting me to check it as soon as I drove away. The tires and everything else were fixed There was an alert to check my break light, that was still alerting me to check it as soon as I drove away. The tires and everything else were fixed first but the signal took them an extra day to work on, I was told it was done by someone who was not the technician for it. The tires took two days to replace as there were only 3 arriving when I needed it. After getting everything replaced and still needing the break light signal to be turned off was highly frustrating as it was promised to me that I would not have to come back for a while. I also texted back my mechanic, Maurice, that the problem was persisting and he never responded after I clarified the issue that the light was still on. It also seemed like he did not trust me to take the loaner car when I asked for it after 3 days of having no car, even saying to be extra careful with it because it’s expensive like I was a child. I do not know why I wasn’t initially offered a loaner car when they told me that it would be an extra 2 days to finish the tires and get the break light checked. More
by gsmith
Employees Worked With
June 27, 2024
Everyone was very personable, helpful and professional. I look forward to working with Mercedes of Portland in the future. I look forward to working with Mercedes of Portland in the future. More
by jackkuhn22
Employees Worked With
June 26, 2024
Charged $1000 up front for car to be in service dept. was told car needed almost $8,000 of work. They said car was worth it because it had low miles and was in very good condition. Question some of the was told car needed almost $8,000 of work. They said car was worth it because it had low miles and was in very good condition. Question some of the work and was told you can’t believe everything on the internet. They charged $500 for their evaluation when I told them we were moving the car to an authorized Mercedes service center. We had all of the work completed plus a new battery for under $3,000. Bought two cars from this dealership and will never go back More
by LITHIA1
Employees Worked With
June 26, 2024
Nice people and quick service. Little frustrating trying to make a reservation for service about 6 weeks out. Automated system just keeps giving the “next” available appointments. Little frustrating trying to make a reservation for service about 6 weeks out. Automated system just keeps giving the “next” available appointments. Had to push several numbers to finally speak to a person. Then no response or communication after appointment was made or reminders sent. More
by 2ducksfans
Employees Worked With
June 24, 2024
Chris has treated me with outstanding care and customer service and should be rewarded for his work service and should be rewarded for his work More
by DAVID.GOURLEY
Employees Worked With
