Mercedes-Benz of Portland - Service Center

Jesus and team did a great job with my car! They were quick and efficient! They communicated in a timely manner and had my car ready exactly when they said it would be ready! They were quick and efficient! They communicated in a timely manner and had my car ready exactly when they said it would be ready! More

Awesome experience from beginning to end! Excellent customer service with every interaction!! Love my mercedes!!! Excellent customer service with every interaction!! Love my mercedes!!! More

I had to call 6 times to get a live person. I made sure to tell them what was specifically needed for my service. After I dropped my car, the dealer called to say they needed to order parts a I made sure to tell them what was specifically needed for my service. After I dropped my car, the dealer called to say they needed to order parts and it would be another 4 days. This was my 2nd attempt for service as the previous service they could not perform the needed service. The parts needed were rotors for a standard brake job. Then, the dealer wanted to charge me over $2,000 for a wheel. I git the same wheel from Mercedes of Beaverton for $680. More

Fast courteous service. Wish they would charge the car and not return it with a low battery. Wish they would charge the car and not return it with a low battery. More

I will never buy another vehicle from Lithia’s Mercedes-Benz of Portland. I purchased a 2020 vehicle with their “limited warranty for any Mechanical or Electrical component failure for 3000 miles Mercedes-Benz of Portland. I purchased a 2020 vehicle with their “limited warranty for any Mechanical or Electrical component failure for 3000 miles or 60 days.” The vehicle had shocks that didn’t work. The Sales Management team responded by introducing delays, misinformation and multiple trips to their office to attempt resolution. It took over 2 months to get them to accept their responsibility for making the repair. Further the vehicle needed a $25 DEQ inspection which they said they would reimburse me. After more than 4 months and multiple requests, they still haven’t reimbursed me. More

Service advisor had an unprofessional appearance. Did not communicate with me about the exact repairs that were made on my vehicle. Initially tried to upsell me additional unwarranted services that h Did not communicate with me about the exact repairs that were made on my vehicle. Initially tried to upsell me additional unwarranted services that had nothing to do with 4-wheel alignment that I originally brought the car in for. Spark plugs and 'coolant color' have nothing to do with tire wear. I was optimistic given the premium nature of the brand, however, it's clear that since this has become corporate owned by Lithia, and not family owned, service has gone down, and prices have gone up without concern about the customer experience. Do not mistake free Cheetos and coffee bar for customer service. More

Always professional and friendly! I don’t go any where else! If you need a good job with a smile here is where you should go. I don’t go any where else! If you need a good job with a smile here is where you should go. More

Always friendly, quick, and great service. Your service department staffs are kind and very helpful. Thanks for your good service. Your service department staffs are kind and very helpful. Thanks for your good service. More

The dealership and its staff were all very friendly and efficient. The drop off and pick up of our vehicle was extremely easy. Thank you for a very pleasant experience. efficient. The drop off and pick up of our vehicle was extremely easy. Thank you for a very pleasant experience. More

I was disappointed Because my car still sounds the same I still have some sensors that are showing up and I also did not receive a complimentary vacuum or wash still have some sensors that are showing up and I also did not receive a complimentary vacuum or wash More