Mercedes-Benz of Portland - Service Center

Fast courteous service. Wish they would charge the car and not return it with a low battery. Wish they would charge the car and not return it with a low battery. More

I will never buy another vehicle from Lithia’s Mercedes-Benz of Portland. I purchased a 2020 vehicle with their “limited warranty for any Mechanical or Electrical component failure for 3000 miles Mercedes-Benz of Portland. I purchased a 2020 vehicle with their “limited warranty for any Mechanical or Electrical component failure for 3000 miles or 60 days.” The vehicle had shocks that didn’t work. The Sales Management team responded by introducing delays, misinformation and multiple trips to their office to attempt resolution. It took over 2 months to get them to accept their responsibility for making the repair. Further the vehicle needed a $25 DEQ inspection which they said they would reimburse me. After more than 4 months and multiple requests, they still haven’t reimbursed me. More

Service advisor had an unprofessional appearance. Did not communicate with me about the exact repairs that were made on my vehicle. Initially tried to upsell me additional unwarranted services that h Did not communicate with me about the exact repairs that were made on my vehicle. Initially tried to upsell me additional unwarranted services that had nothing to do with 4-wheel alignment that I originally brought the car in for. Spark plugs and 'coolant color' have nothing to do with tire wear. I was optimistic given the premium nature of the brand, however, it's clear that since this has become corporate owned by Lithia, and not family owned, service has gone down, and prices have gone up without concern about the customer experience. Do not mistake free Cheetos and coffee bar for customer service. More

Always professional and friendly! I don’t go any where else! If you need a good job with a smile here is where you should go. I don’t go any where else! If you need a good job with a smile here is where you should go. More

Always friendly, quick, and great service. Your service department staffs are kind and very helpful. Thanks for your good service. Your service department staffs are kind and very helpful. Thanks for your good service. More

The dealership and its staff were all very friendly and efficient. The drop off and pick up of our vehicle was extremely easy. Thank you for a very pleasant experience. efficient. The drop off and pick up of our vehicle was extremely easy. Thank you for a very pleasant experience. More

I was disappointed Because my car still sounds the same I still have some sensors that are showing up and I also did not receive a complimentary vacuum or wash still have some sensors that are showing up and I also did not receive a complimentary vacuum or wash More

Goog work couteous yes yes yess yes yes yes yes yes yes yes yes yes yes yes yes More

Maurice did a great job! I appreciate all aspects of my experience having my headlight replaced. I appreciate all aspects of my experience having my headlight replaced. More

Great service advisor. . Mechanic replaced turbo under warranty but forgot to attach cooled line and jammed it in after the fact causing a coolant leak. Been coming for more . Mechanic replaced turbo under warranty but forgot to attach cooled line and jammed it in after the fact causing a coolant leak. Been coming for more then 20 yrs and this stuff is very disappointing. More