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Mercedes-Benz of Portland - Service Center
Portland, OR
1,465 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,465 Reviews of Mercedes-Benz of Portland - Service Center
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Verified Customer
March 07, 2023
I had great service from the time I drove in. They answered my questions very nicely. My car was nice and clean when I picked it up. They answered my questions very nicely. My car was nice and clean when I picked it up. More
by DPRESTON2
Employees Worked With
March 06, 2023
I much prefer the Portland Lithia location over the Beaverton one. I think the service people are far more friendly and knowledgeable, with a genuine interest to serve their customers. I never felt lik Beaverton one. I think the service people are far more friendly and knowledgeable, with a genuine interest to serve their customers. I never felt like I was pressured to perform any services, or otherwise am always explained the pros and cons. I have had very bad experience with the Berverton location, but so far the Portland location has been great. More
by STEPHANIE CHIN
Employees Worked With
Other Employees :
Dan my driver was also very friendly , Mark Tower
March 05, 2023
The dealership is OK it's not the dealership. It's the individuals that work at the dealership like the details shop. The details shot don't do a too good of the job detailing the cars every time It's the individuals that work at the dealership like the details shop. The details shot don't do a too good of the job detailing the cars every time I've had my car detailed there about 4 times they don't. Clean the carpet good other than that advisers are very good. More
by DONSHERMANSA
Employees Worked With
Other Employees :
Brandon Godbey, Rosalynn Hallmark, Mark Tower, Mekonnen Wossene, Daniel Demeulle
March 04, 2023
Best customer service ever and perfect inspection. The car was pretty clean and they are always on time. The car was pretty clean and they are always on time. More
by JAVIDKARIMI
Employees Worked With
March 04, 2023
As I have reported before, pre-pandemic service was stellar. Post-pandemic it's been awful ... phone calls unreturned, keeping my vehicle for many days even with an appointment with no other means of stellar. Post-pandemic it's been awful ... phone calls unreturned, keeping my vehicle for many days even with an appointment with no other means of transportation meantime (except for the Courtesy Driver Art ... he's awesome!), argumentative service advisor, offering services for which I qualify but have yet to be the beneficiary of ... and the list goes on. I still have a service appointment for 3/20 (postponed from 2/27 due to inclement weather) ... let's hope things change for the better before then!! More
by MZM0
