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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,465 Reviews
Call Service Center (971) 340-4573

1,465 Reviews of Mercedes-Benz of Portland - Service Center

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September 04, 2023

Took care of what was needed and car was ready when I asked. No problem whstsoever. More

by LITHA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Mercedes-Benz of Portland responded

Hello! We're pleased to hear that we took care of what was needed and had your car ready as per your request. Your satisfaction is important to us, and we appreciate your feedback. If you have any more needs or questions in the future, please feel free to reach out. We're here to assist you!

August 31, 2023

They were so very professional I loved the service there. It was fast and convenient More

by AVALONPEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel Kim
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Aug 31, 2023 -

Mercedes-Benz of Portland responded

We loved getting the opportunity to work with you as well! Thank you for taking the time to share these kind words for our team member, Samuel. We will be sure to share your feedback, and hope to get the opportunity to serve you again down the road.

August 31, 2023

Mark is a pleasant and competent person to deal with, and the dealership is always very professional! More

by tom_mattson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Acelar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Levias, Mark Tower, Rod Soprito
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August 31, 2023

Everyone show no personal touch anymore in the service dept.. no smiles little knowledge of the cars just after adding. More

by RCKYBRM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mekonnen Wossene
Report | Print
Sep 03, 2023 -

Mercedes-Benz of Portland responded

Hello, It is concerning to see the feedback you have shared here, as each of our service technicians are certified by Mercedes-Benz. When time allows, I hope you will consider reaching out to me directly so that I may learn more about your experience and work towards regaining your confidence in your team. 503-228-8351 Eric Trueblood Service Manager

August 30, 2023

Samuel Kim was awesome with me. The entire staff was amazing. Loved my experience at portland Mercedes 1 More

by AVALONPEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Fox
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nickolas Kalantari
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Aug 31, 2023 -

Mercedes-Benz of Portland responded

We loved getting the opportunity to work with you as well! Thank you for taking the time to share these kind words for our team member, Samuel. We will be sure to share your feedback, and hope to get the opportunity to serve you again down the road.

August 30, 2023

Efficient service, easy and convenient drop off and pick up. However, my front license plate frame was broken and license plate bent outward. I pointed this out to service rep and he said most likely it occ More

by scott.spinks42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

Mercedes-Benz of Portland responded

Hello Scott, while we were sorry to see your license plate frame required replacement following your car wash, we truly appreciated your understanding and welcoming point of view in our teams attempts to make it right. Your business here at Mercedes-Benz of Portland is greatly valued and we hope to get the opportunity to improve upon your next visit.

August 30, 2023

Fast, reliable service. My car interior was left clean which is extremely important to me. More

by LITHIA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Report | Print
Aug 31, 2023 -

Mercedes-Benz of Portland responded

Thank you for bringing your vehicle to our team at Mercedes-Benz of Portland for service. We are happy to have returned your vehicle to you in excellent condition and hope you plan to return for any future service needs. Until then, safe travels.

August 25, 2023

The service advisor understood the issue and was ready to work. However, The service scheduler gave different understanding, however, we are working through the repair issue. Overall nice job. More

by SDM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Bella Amador
Report | Print
Aug 28, 2023 -

Mercedes-Benz of Portland responded

Hello, despite the initial confusion, our team is happy to be working through your vehicles repair needs. We greatly appreciate you taking the time to share your honest feedback and look forward to the opportunity to work with you again in the future.

August 23, 2023

Took long time to repair my car. Also charged me $30 more for gas($6 more/gallon). The gas money should be refunded to compensate the long repair time. More

by JASON.MAO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dealer
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Aug 28, 2023 -

Mercedes-Benz of Portland responded

Hello Jason, I regret to learn you are dissatisfied with the wait time for your vehicles service, and regret to see the fuel charge on our loaner vehicle was not better communicated to you upon it’s delivery to you. I can assure you this feedback will be shared with our team, and hope that you will consider reaching out to me directly should you wish to discuss further. 503-228-8351 Eric Trueblood Service Manager

August 23, 2023

Had a scheduled appointment and took 20 minutes to drop-off. Dropped off early on Friday and agreed to pick up on Saturday. Saturday at 1pm reached out to the dealership to see if my car was ready and More

by Egar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mekonnen Wossene
Report | Print
Aug 28, 2023 -

Mercedes-Benz of Portland responded

Hello Egar, It is concerning to read of the level of communication you received on behalf of our team in regards to your vehicles service. I can assure you this is not the level of care we hope to provide and would like to extend my apologies. Should you wish to discuss further please reach out to me directly using the contact below. 503-228-8351 Eric Trueblood Service Manager

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