Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,464 Reviews
Call Service Center (971) 340-4573

1,464 Reviews of Mercedes-Benz of Portland - Service Center

Sort by
January 12, 2024

The Dealership manager and service person listened to me and fixed my concern. They gave me WOW service! More

by T.GAY40
Recommend Dealer
Yes
Employees Worked With
Eric Trueblood/ Cecelia Delgado
Report | Print
Jan 12, 2024 -

T.GAY40 responded

Thank you

Jan 15, 2024 -

Mercedes-Benz of Portland responded

Thank you for bringing your vehicle to our team at Mercedes-Benz of Portland for service. We are happy to have provided exceptional care and hope to get the opportunity to serve you again down the road.

January 12, 2024

Mark was wonderful and he made sure the service was done smoothly and efficiently. Very happy with my experience with Mercedes at Portland. More

by GLU2001
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're delighted to know that you had a smooth and efficient service experience at Mercedes-Benz of Portland. Your positive feedback is much appreciated! We will see you again down the road.

January 12, 2024

It was thoroughly checked and appreciated the customer service that I received If something else should go wrong with my MB this will be the place I come to for service More

by Angelaakil
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

Angela, we're glad to know you had a positive experience with our team at Mercedes-Benz of Portland. We look forward to being your go-to service center for any future needs!

January 12, 2024

Very nice and great environment. Friendly knowledge and very helpful. Take care of all my issues with my car and recommendations. More

by PORTLAND4LIFE420
Recommend Dealer
Yes
Employees Worked With
Bella
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're glad to know you had a positive experience at Mercedes-Benz of Portland! Our team is always here to help with any car issues and provide recommendations. Thank you for the great review!

January 12, 2024

I would say it's average the way I get treated to some where else It's nice to be treated like most people More

by tchanthabouly
Recommend Dealer
Yes
Employees Worked With
Bella
Report | Print
Jan 12, 2024 -

tchanthabouly responded

No further comment

Jan 12, 2024 -

tchanthabouly responded

Hi

Jan 12, 2024 -

tchanthabouly responded

There’s nothing else to say

Jan 12, 2024 -

tchanthabouly responded

It looks like the car engine has been left running from this afternoon and it looks like it will be running overnight

Jan 15, 2024 -

Mercedes-Benz of Portland responded

Hello, thank you for this positive rating and your feedback. Our team was happy to have had the opportunity to work with you and we hope to be able to do so again in the future. Until then, safe travels.

Jan 15, 2024 -

tchanthabouly responded

My car is still in the shop

January 12, 2024

Great customer service! ! Great customer Service. They always check for anything I may need so I am aware of it. More

by GTWHTH
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're delighted to know you've had a great experience with our team at Mercedes-Benz of Portland! We always strive to keep our customers informed and well taken care of. Thanks for your positive feedback!

January 12, 2024

I scheduled B service for Thursday, dropped my car Wednesday night. It wasn't completed until Monday. What is the point of scheduling if your team is too busy to finish the work on that day? More

by LIZGETSSTUFF
Recommend Dealer
Yes
Employees Worked With
Cecelia
Report | Print
Jan 17, 2024 -

Mercedes-Benz of Portland responded

Hello, While we appreciate the positive rating you have shared here, we are sorry to see your feedback regarding your wait time. I can assure you this feedback will be addressed with the team, as we hope to improve upon your next scheduled service with us. Eric Trueblood - Service Manager - 503-228-8351

January 12, 2024

Good The experience was speedy and they provided and loaner and got me in and out. More

by B.WASHINGTON80
Recommend Dealer
Yes
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

Getting you back out on the road in a timely manner was our pleasure! Thank you for trusting our team here at Mercedes-Benz of Portland with the servicing of your vehicle.

January 12, 2024

Overall very positive and accommodating. Efficient and good customer service in all areas Nice job. More

by ISAACJTHOMPSON
Recommend Dealer
Yes
Employees Worked With
Donovan
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

Isaac, providing you with efficient and accommodating customer service was our pleasure! Thank you for thinking of our team at Mercedes-Benz of Portland for your automotive needs.

January 12, 2024

Not great, it took nearly 4 months to get my car back. Communication was not exceptional and I'm just happy to finally get my vehicle back. More

by DERIKQUINN
Recommend Dealer
No
Employees Worked With
Andy Ruiz
Report | Print
Jan 17, 2024 -

Mercedes-Benz of Portland responded

Derik, I'm sorry to learn about the delay in getting your car back and any communication issues you experienced. We aim for a high standard of service and it seems we fell short this time around. If there's anything more you'd like to discuss or if we can assist further, please don't hesitate to get in touch with us directly. Thank you, Eric Trueblood - Service Manager - 503-228-8351

1
...
23
24
25
...
147