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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,502 Reviews
Call Service Center (971) 340-4573

1,502 Reviews of Mercedes-Benz of Portland - Service Center

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January 31, 2024

Great! She was communicative and thorough She made sure to explain everything and really go above and beyond when helping me she was also very friendly More

by vannessa.adame
Recommend Dealer
Yes
Employees Worked With
Camrynn
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January 30, 2024

Absolutely terrible service, they damaged my vehicle during the recall repair. Lied about timeline and service and never responded to my call back requests. More

by CMPAINTNGPOPRTLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah
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Jan 31, 2024 -

Mercedes-Benz of Portland responded

It's concerning to see the feedback you have shared here following your service with our team, as this is never the level of care we aim to provide. When possible, I would appreciate the opportunity to address these concerns with you directly. Please consider contacting me via my direct line at your next convenience. I hope to speak with you soon. Eric Trueblood - Service Manager - 503-228-8351

January 19, 2024

He is very helpful & pleasant He accommodated on the service & payment He is very polite More

by LINDABERKOVICH
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
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Jan 19, 2024 -

Mercedes-Benz of Portland responded

Hi Linda, thank you for taking the time to share such kind comments for our team. Knowing you received helpful, accommodating and polite service truly makes our day. If there is anything our team can do to assist in the future, please don't hesitate to reach out.

January 19, 2024

He provided good service and communicated effectively The repairs went just fine and I was in and out quite quickly More

by SEANVBHATIA
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
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Jan 19, 2024 -

Mercedes-Benz of Portland responded

Sean, we're glad to know you had a smooth and efficient service experience here at Mercedes-Benz of Portland. We appreciate your feedback and hope to get the opportunity to work with you again!

January 19, 2024

While experience is somewhat limited, have found any/all encounters very positive. Experience thus far limited to small parts purchase and Service. As noted above, extremely pleased with Service and Service More

by RITA.BLADOW
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
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Jan 19, 2024 -

Mercedes-Benz of Portland responded

Rita, we're glad to know your experiences with our team at Mercedes-Benz of Portland have been positive so far. Thanks for acknowledging Mark's efforts! We appreciate you choosing us for your service and parts needs.

January 19, 2024

Very please with the dealership, enjoyed the gourmet coffee. I'm impressed with the service department, especially Mark and the gentleman at the service counter. More

by TRACYLE921
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
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Jan 19, 2024 -

Mercedes-Benz of Portland responded

We're delighted to know you enjoyed your experience with us at Mercedes-Benz of Portland, especially the gourmet coffee and our service department. Your kind words about Mark and our team are much appreciated! Until your next service, safe travels!

January 19, 2024

service was good and fast like usual . but they don’t check few things and I think they are the professionals More

by I.D.CARRANZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No remember her name
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Jan 22, 2024 -

Mercedes-Benz of Portland responded

Hello, we appreciate your feedback and are glad to know that you found our service at Mercedes-Benz of Portland fast. We're always looking for ways to improve, so we'll take note of your comments about the checks. Thank you!

January 19, 2024

Good follow up. Knowledge people working in good systems. Good service with technical support and advice. More

by JERRY.ERSTGAARD
Recommend Dealer
Yes
Employees Worked With
John Frentsos
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Jan 22, 2024 -

Mercedes-Benz of Portland responded

Jerry, we're glad to know you had a positive experience with our team at Mercedes-Benz of Portland. We appreciate your feedback on our service and technical support!

January 17, 2024

Car was kept at the shop for a few days so I got an electric loaner with almost empty battery and no home charging kit. Went to public charging station to charge but found out the battery charging spee More

by HCLEEPINGA
Recommend Dealer
No
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Jan 19, 2024 -

Mercedes-Benz of Portland responded

I'm sorry to read about your experience with the loaner vehicle. We understand how important it is for our customers to have a reliable and convenient transportation option while their car is in service, so I can assure you this feedback will be shared with our team in an effort to improve future loaner vehicle experiences. Thank you, Eric Trueblood - Service Manager - 503-228-8351

January 17, 2024

It was great My experience is more based on the customer service which is Mekonnen is great at & very friendly More

by WARRENJAMES97
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
Report | Print
Jan 17, 2024 -

Mercedes-Benz of Portland responded

Warren, we're delighted to know that you had a great experience with Mekonnen at Mercedes-Benz of Portland. Thank you for the positive feedback about our customer service!

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