Mercedes-Benz of Portland - Service Center

The people es very friendly an helpful to help people to get the price and the car get the price and the car More

I mentioned brake squeak for my new car’s first service. The answer was that all AMG package brakes squeak. Not a good answer for a car in that price range. The service was quick but there used to be a comp The answer was that all AMG package brakes squeak. Not a good answer for a car in that price range. The service was quick but there used to be a complimentary car wash and vacuum with the service at this dealership. When I received my car back none of that was done. Not a 5 star experience anymore. More

As a loyal customer for over 25 years, my last encounter with your service advisor, Mr. McQueen, was unsatisfactory. His overall attitude was arrogant and unhelpful. Additionally, my vehicle has experience with your service advisor, Mr. McQueen, was unsatisfactory. His overall attitude was arrogant and unhelpful. Additionally, my vehicle has experienced a water leak on the passenger side during a recent rainstorm in spite of service work in late July which was supposed to have prevented this. More

Abigail was so helpful with everything. She was very attentive when i expressed concerns. She provided detailed information when speaking to me about all the different services. Great commu She was very attentive when i expressed concerns. She provided detailed information when speaking to me about all the different services. Great communication skills!! More

I like the dealership but I don't like the accessibility to talking to someone. It also took a long time to diagnose and fix my car. The repair was good though and there are good people working there. to talking to someone. It also took a long time to diagnose and fix my car. The repair was good though and there are good people working there. More

Issue not resolved but still released auto 3 times I’m not the test pilot not the test pilot More

My new Mercedes has a white leather steering wheel and white leather seats. The steering wheel was badly smudged with mechanics hands as well on side of drivers seat. I was able to get it off but that was white leather seats. The steering wheel was badly smudged with mechanics hands as well on side of drivers seat. I was able to get it off but that was a little disappointing. More

Maddie did an Excellent job of providing service to me. She handled everything with professionalism. Eric handled my concerns and provided me with excellent PR She handled everything with professionalism. Eric handled my concerns and provided me with excellent PR More

I specifically asked for my vehicle to NOT be washed. I was very displeased that MB of Portland ran my vehicle through an atomatic car wash. As for Jesus, he did write "do not wash" on the work order I was very displeased that MB of Portland ran my vehicle through an atomatic car wash. As for Jesus, he did write "do not wash" on the work order. Obviously that wasn't enough to stop MB of Portland from ruining my ceramic coating. The reason I give Jesus 1 star is because he started questioning me if I really had my vehicle ceramic coated, as if I were lying. I am the customer who was wronged and I don't believe that I should be the one being questioned. The real question is, who is actually managing this place? More

Their service was fast and efficient. They fixed a warranty issue and updated me several times during the service work. Thank you They fixed a warranty issue and updated me several times during the service work. Thank you More