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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,502 Reviews
Call Service Center (971) 340-4573

1,502 Reviews of Mercedes-Benz of Portland - Service Center

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April 04, 2024

They had my car all day for a scheduled alignment. They emailed $5000 estimate of things needed. Many had nothing to do with alignment. Bait and Switch scare tactics More

by S-Class-SCB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Scorcio
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Apr 09, 2024 -

Mercedes-Benz of Portland responded

Hello, our team was happy to have completed this alignment for you. During this service we also discovered other maintenance that was needed on your vehicle and were obligated to share that with you, keeping your safety in mind. If you have any questions regarding the maintenance we discovered was needed please don't hesitate to reach out to me directly. I would be happy to speak with you. Eric Trueblood - Service Manager - 503-228-8351

April 01, 2024

Extensive new damage to my vehicle, vehicle returned with batteries both killed, lost my phone number, threatening and unprofessional, poor customer service, intimidating and rude, felt like I was an annoyan More

by RASATURN
Recommend Dealer
No
Employees Worked With
Camryn and Eric
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Apr 09, 2024 -

Mercedes-Benz of Portland responded

The feedback you have shared here is concerning, as we always strive to return our customers vehicle in better condition than when it arrived for service. At a time convenient for you, please consider reaching out to me directly so that I may review your experience with you and work towards regaining your confidence in our team. Eric Trueblood - Service Manager - 503-228-8351

April 01, 2024

Very helpful and my car was clean and tidy. I will continue to service my vehicle with you. More

by MSMITH-JANNEY
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
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Apr 03, 2024 -

Mercedes-Benz of Portland responded

Thank you again for bringing your vehicle in for service! We are happy to have provided helpful updates and to have returned your car to you in tip-top shape. For any future needs, don't hesitate to reach out.

April 01, 2024

Okay Nice experience, Bella ensured we were updated at every point and provided all information to get my vehicle running. More

by lornacarter1
Recommend Dealer
Yes
Employees Worked With
Bella
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Apr 03, 2024 -

Mercedes-Benz of Portland responded

Lorna, we're glad to know Bella kept you informed throughout your experience at Mercedes-Benz of Portland. Thanks for sharing and happy driving!

April 01, 2024

Everything went really well, great communications, fast transaction and easy buying process. We thank you! More

by Labirdwell
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Mercedes-Benz of Portland responded

Hello, we're delighted to know your experience with our team at Mercedes-Benz of Portland was smooth and efficient. Thank you for the positive feedback!

March 27, 2024

Great work. Mark was excellent to work with. I have all my Service work done there and have for 14 years. More

by BOB.J
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
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Mar 27, 2024 -

Mercedes-Benz of Portland responded

Bob, we're delighted to know that Mark and our team at Mercedes-Benz of Portland have been able to provide you with excellent service for the past 14 years. Thank you for your loyalty!

March 22, 2024

It was a great experience! Nice, efficient and smooth. I enjoyed my time and would recommend to others. More

by LEXXIRAMAKERS
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Report | Print
Mar 22, 2024 -

Mercedes-Benz of Portland responded

We're so glad to know you had a great experience at Mercedes-Benz of Portland! Thank you for recommending us, we appreciate it.

March 19, 2024

People at the dealer, always friendly Convenient location, nice and clean showroom Offer a very good refreshment station More

by supreesmith
Recommend Dealer
Yes
Employees Worked With
Darien
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Mar 20, 2024 -

Mercedes-Benz of Portland responded

Hello, it's great to see you enjoyed the friendly atmosphere and amenities here at Mercedes-Benz of Portland. Thank you for your positive feedback, we hope to work with you again soon!

March 19, 2024

I always recommend friends to Mercedes Benz of Portland Good coffee and nice people. Happy to have MB Portland so convenient location More

by supreesmith
Recommend Dealer
Yes
Employees Worked With
Jesus Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus Soria
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Mar 20, 2024 -

Mercedes-Benz of Portland responded

Hello, we're so glad to know you enjoyed our coffee and found our location to be convenient! Thank you for recommending our team here at Mercedes-Benz of Portland. We appreciate your support more than we can say!

March 16, 2024

They are dishonest, deceitful, and disrespectful! They tried to fix my front headlights to the tune of over $3000! More

by SamSoto11
Recommend Dealer
No
Employees Worked With
Camyrnn K.
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Mar 18, 2024 -

Mercedes-Benz of Portland responded

Hey Sam, I understand you have some questions about the service quote on your headlights, and I would be more than happy to get this addressed with you. Please consider reaching out to me at your next convenience. I look forward to the opportunity to earn back your confidence. Eric Trueblood - Service Manager - 503-228-8351

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