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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,502 Reviews
Call Service Center (971) 340-4573

1,502 Reviews of Mercedes-Benz of Portland - Service Center

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May 01, 2024

knowledgeable service representatives And excellent mechanical service. wasn’t waiting area with very good coffee More

by JOHN.HAUB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Mercedes-Benz of Portland responded

Hi John, thank you for taking the time to share your experience with Mercedes-Benz of Portland. It's great to hear that you had a positive experience with our team and glad you enjoyed a cup of coffee while waiting for your service. We look forward to your next visit!

April 29, 2024

Disappointed in last 2 service experiences. Follow-up phone call sounds promising. We will see about the next. More

by nwilderphd
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice
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May 01, 2024 -

Mercedes-Benz of Portland responded

We regret to read about your recent service experiences. We aim for excellence in all we do, so it's disappointing to know that you've been let down. Your feedback is valuable and will be used as a tool for improvement moving forward. Please feel free to reach out if there are any specific issues or concerns you'd like us address directly - we're here to help! Thank you, Eric Trueblood - Service Manager - 503-228-8351

April 28, 2024

workers don’t take the job serious. left unhappy more then once. was given my car back making noises it’s never made before. even while i was there other customers were complaining abou More

by HOWERALEXIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Mercedes-Benz of Portland responded

Alexis, We take our customers' feedback seriously and it's concerning that you've left unhappy more than once. We'd be happy to look further into the noises your car is making. If you're open to discussing this in more detail, please reach out at a time convenient for you so we can work towards resolving these issues together. Thank you, Eric Trueblood - Service Manager - 503-228-8351

April 26, 2024

Have received consistent high-quality service at this dealership for more than 20 years. Always courteous and professional. More

by GGCOML23
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bella Amador
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Apr 26, 2024 -

Mercedes-Benz of Portland responded

Hello, thank you for your feedback. We're so glad to know you've been satisfied with our service for over two decades at Mercedes-Benz of Portland. We appreciate your continued support and look forward to many more years of providing top-notch customer care!

April 26, 2024

Very helpful! !! Good service. Just make sure you have an appointment and you should be good! More

by Tian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mekonnen Wossene
Report | Print
Apr 26, 2024 -

Mercedes-Benz of Portland responded

Hi Tian, thank you for your review on Mercedes-Benz of Portland. We are happy to heat that our service department was helpful and provided good service at your latest visit! Our team looks forward to seeing you again!

April 22, 2024

Excellent service from Bella, swift and reliable. Clear communication, quality maintenance work. Will definitely come back. More

by MICHAEL.GERRITS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bella
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Apr 22, 2024 -

Mercedes-Benz of Portland responded

Hi Michael, we're glad to know Bella provided excellent service during your visit at Mercedes-Benz of Portland. We look forward to seeing you again!

April 22, 2024

Professional customer service they pay close attention to details and time. I’m satisfied glad with their service. More

by ALI.ZAHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel Kim , Adrian Sanchez Vargas, Mekonnen Wossene
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Apr 22, 2024 -

Mercedes-Benz of Portland responded

Hi Ali, we're glad to know you had a satisfying experience with our team at Mercedes-Benz of Portland. We appreciate your recognition for our attention to detail and time management! Come visit us again!

April 21, 2024

The ultimate in customer service! Always letting me know where I stand I terms of price and value and never is to pushy and always under promises and over delivers. More

by RHW333
Recommend Dealer
Yes
Employees Worked With
Cecelia
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Apr 22, 2024 -

Mercedes-Benz of Portland responded

Hello! We're delighted to know you had such a positive experience at Mercedes-Benz of Portland! Our team always aims to provide top-notch service and keep our customers informed. We look forward to your next visit!

April 20, 2024

Great job on getting my vehicle done on time Love the complimentary car wash as well as the transportation to and from work. More

by MICHAEL.SLATTERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Mercedes-Benz of Portland responded

Hi Michael, thank you for your feedback. We're glad to know you appreciated the timely service and complimentary car wash at Mercedes-Benz of Portland. Until next time, enjoy the road ahead!

April 19, 2024

Overcharge, rudeness, less than interested in customers. Trying to get an email with quote and photos took 2 weeks!!! More

by VERO35IS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Acelar
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Apr 24, 2024 -

Mercedes-Benz of Portland responded

Hello, we regret to see this review and apologize for any inconvenience you've experienced. We strive to provide excellent customer care and promptness for our guests, like yourself, so it's disappointing to see this wasn't reflected in your service inquiry. When your schedule allows, please reach out directly if you'd like to discuss your experience further or have any other concerns. Thank you, Dale Acelar - Executive Sales Director - 503-525-6238

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