Mercedes-Benz of Portland - Service Center

The service on the car was good. It's just that every time I request a loaner car I can never get one but someone else is getting one, it's always questionable It's just that every time I request a loaner car I can never get one but someone else is getting one, it's always questionable More

Everything went very smoothly and efficiently. Camryn was very pleasant to work with. You go girl! Camryn was very pleasant to work with. You go girl! More

Immaculate is the only way to put it, never had better service and Mekonnen was outstanding service and Mekonnen was outstanding More

I felt very comfortable at Mercedes of Portland. I didn't feel rushed, and all my questions were answered. They found me a great car in my budget. I will purchase my next vehicle there and have reco I didn't feel rushed, and all my questions were answered. They found me a great car in my budget. I will purchase my next vehicle there and have recommended Michael to a few friends because he really listened to what is important to me. More

I was told a part was checked, and it broke two days later! I was told there was nothing wrong with my side view mirror, after it had fallen out a couple of times. Then two days later it broke! later! I was told there was nothing wrong with my side view mirror, after it had fallen out a couple of times. Then two days later it broke! More

Mark's patience, professionalism, and commitment to problem solve is unmatched. It doesn't matter where I buy my MB, I will always choose Mark and MB of Portland when it comes to service. problem solve is unmatched. It doesn't matter where I buy my MB, I will always choose Mark and MB of Portland when it comes to service. More

Client advisor Camrynn Kemmsies and Cecilia Salgado. Very unhappy with service. - 2 quotes done at different times, different price and different types of service by same advisor. Was the diagnostic Very unhappy with service. - 2 quotes done at different times, different price and different types of service by same advisor. Was the diagnostic done correct and which one or are they both wrong. - Went to have 2 service done from 1st quote. Advisor decides to add on additional service without consent and no communication. The car is already in shop and being worked on. Cost was more than double. - advisor was suppose to email explaining the reason for the 2 different quotes and pricing so I have it on paper. Nothing not a phone call. - The link to pay for the service shows expired and no longer available on the same day service was done. There was no way for us to make the payment. - Car service was done on same day but did not call my daughter to let her know the car was done, instead, blames us for not paying for the service and no communication when in fact, the site was no longer available for us to make the payment due to site shows expired. - At this point, there is no trust from the lies, blaming the client and not taking any accountability of their actions. Advisor says they will take the payment through the phone. I told them I’d rather have them put the link back in the site so I have some paper trail to make the payment. - Prior services were done at same service and found that histories were not added. Advisory again blames another employee who is a sales person at the time who would know nothing about servicing a car - Do not go through this service dealership. This is not what you call service. If you do, do not go through these advisors unless you want untrusted and bad service.. keep in mind, if both advisors are like this it’s likely the way they operate or a training issue. You’re better off going through Wilsonville of Mercedes! Good luck! More

Easy customer service experience with Mark & a convenient location. Usually able to provide a loaner car & or a Lyft to your destination. location. Usually able to provide a loaner car & or a Lyft to your destination. More

They were there for me for any questions and concerns They were very nice, accomodating, good costumer service,very professional and did a good job. They were very nice, accomodating, good costumer service,very professional and did a good job. More

Fabulous customer service! Went above expectations to deliver my car before I left town! Exceptional Went above expectations to deliver my car before I left town! Exceptional More