Mercedes-Benz of Portland - Service Center

This was my first time at this location. The employees were all very friendly and helpful. The employees were all very friendly and helpful. More

Charge you for a loaner repair for a complete new tire if you accidentally, or not even sure it was you, get a screw in the tire while normal driving on public roads. 540$ for a new tire was 50% the cost of you accidentally, or not even sure it was you, get a screw in the tire while normal driving on public roads. 540$ for a new tire was 50% the cost of getting service in the first place. What kind of company does this? I could see if deliberate or negligent driving caused this but that was not the case. All i did was tell them i saw it after i got home that evening with the loaner. It could have been in the tire from their shop when i left! Ridiculous More

You kept my car nearly 2 weeks for parts you should have had or been able to secure in days. You do not offer a loaner and communications was poor. Meagan hung the phone up on me when I called to check the had or been able to secure in days. You do not offer a loaner and communications was poor. Meagan hung the phone up on me when I called to check the status of my car and requested to speak with a manager. I was repeatedly directed to voicemail after voicemail. I’m returning my car for conceivably post-service related issues. I do not believe that I received good service. More

Worst customer service ever, I was over charged for the repair and I was harassed to return the loaner car. They even wanted to come to my job to get the loaner. repair and I was harassed to return the loaner car. They even wanted to come to my job to get the loaner. More

Chris is super helpful and does a magnificent job of keeping in touch and provides accurate updates. I truly enjoy working with him. keeping in touch and provides accurate updates. I truly enjoy working with him. More

It is the only dealership I take my car. Great service, pleasant staff. I give it a 10 out of 10. Highly recommend. Great service, pleasant staff. I give it a 10 out of 10. Highly recommend. More

Great customer service. They were able to get me in on short notice, kept me up to date on the status and provided a Lyft ride both ways. Would highly recommend. They were able to get me in on short notice, kept me up to date on the status and provided a Lyft ride both ways. Would highly recommend. More

Service was great, I asked twice for a copy of my inspection report and I still have not received it. inspection report and I still have not received it. More