Mercedes-Benz of Portland - Service Center

Customer service is not what it used to be with previous owners and personnel at this location. No response to VMs by service advisor, service advisor manager never called after assuring me he would reach o owners and personnel at this location. No response to VMs by service advisor, service advisor manager never called after assuring me he would reach out in an email. Advertised discount for routine maintenance not applied. More

I would never buy another vehicle from the dealership. I honestly feel ripped off when purchasing a CPO vehicle that needed both front and rear brakes replaced within 6 months of ownership and all 4 tires I honestly feel ripped off when purchasing a CPO vehicle that needed both front and rear brakes replaced within 6 months of ownership and all 4 tires and had preexisting engine issues. The vehicle due to the issues it has has depreciated its value over $11,000 in 6 months. The know. Tire issues should have been disclosed along the mechanical issues. I was told by sales this was a great reliable car and it’s far from that. I will say that the service department is great but sale efforts to “make thing right” are laughable. More

I have confidence in the work done there. My only concern was the service was done 2 hours before I asked about it. Then it was in the “wash “. I traveled 60 miles to get there, and wanted to My only concern was the service was done 2 hours before I asked about it. Then it was in the “wash “. I traveled 60 miles to get there, and wanted to get going home. More

Extremely difficult or impossible to contact the service department. They do not provide daily updates as to the status of your vehicle. My car was there for 10 days and I received only 1 phone call updatin department. They do not provide daily updates as to the status of your vehicle. My car was there for 10 days and I received only 1 phone call updating me. More

Technology team unskilled, incurred. “Lot damage. Car returned with dirty with driver floor mat and tape adhesive on paint… “Lot damage. Car returned with dirty with driver floor mat and tape adhesive on paint… More

There were equipment breakdown and my repairs were delayed but Jesus managed it very professionally and to my satisfaction. Truly represented Mercedes with exceptional service. delayed but Jesus managed it very professionally and to my satisfaction. Truly represented Mercedes with exceptional service. More

Had to come in twice. Records could not be located. Quts didn’t match cost. Communication was poor if at all. Very disappointed. Records could not be located. Quts didn’t match cost. Communication was poor if at all. Very disappointed. More

Great service and very informative. We will be bringing both of our cars back here for service. We will be bringing both of our cars back here for service. More

Knowledgeable, honest, fast. any work I need on either of my Benz"s, I'm going to my Benz dealer in Portland.period. any work I need on either of my Benz"s, I'm going to my Benz dealer in Portland.period. More