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Mercedes-Benz of Portland
Portland, OR
2,405 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,405 reviews
September 01, 2024
Always friendly, quick, and great service. Your service department staffs are kind and very helpful. Thanks for your good service. Your service department staffs are kind and very helpful. Thanks for your good service. More
by AMOFIDI
Verified Customer
August 31, 2024
The dealership and its staff were all very friendly and efficient. The drop off and pick up of our vehicle was extremely easy. Thank you for a very pleasant experience. efficient. The drop off and pick up of our vehicle was extremely easy. Thank you for a very pleasant experience. More
by Jt72
Employees Worked With
August 30, 2024
I was disappointed Because my car still sounds the same I still have some sensors that are showing up and I also did not receive a complimentary vacuum or wash still have some sensors that are showing up and I also did not receive a complimentary vacuum or wash More
by Angelaakil
Employees Worked With
August 30, 2024
Goog work couteous yes yes yess yes yes yes yes yes yes yes yes yes yes yes yes More
by MD4CAMP
Employees Worked With
August 29, 2024
Maurice did a great job! I appreciate all aspects of my experience having my headlight replaced. I appreciate all aspects of my experience having my headlight replaced. More
by Heidi Kirkpatrick
Employees Worked With
August 29, 2024
Great service advisor. . Mechanic replaced turbo under warranty but forgot to attach cooled line and jammed it in after the fact causing a coolant leak. Been coming for more . Mechanic replaced turbo under warranty but forgot to attach cooled line and jammed it in after the fact causing a coolant leak. Been coming for more then 20 yrs and this stuff is very disappointing. More
by RHUURMAN
Employees Worked With
August 28, 2024
Car was returned to me in a state of partial disassembly with a component placed on top of passenger seat. A piece of the disassembled component was lost by the tech. Service writer and management team ar with a component placed on top of passenger seat. A piece of the disassembled component was lost by the tech. Service writer and management team are extremely difficult to reach through any type of communication method. Texts, calls, and emails left unanswered. Incorrect replacement part was ordered. Multiple extra trips required to resolve. Most importantly to me, the vehicle was dropped off fully assembled and that's how it should have been returned to the customer. I've been a customer at this location since 2018. This experience has soured me on MB of PDX and leaves me questioning whether to continue with the brand for my next vehicle purchase. Even though personnel and performance of the sales and service units are unrelated, I question whether I would be able to receive quality service on a new MB vehicle at this location. Management at this organization responds to online reviews promptly but never once made an attempt to contact me. Service writer appeared unwilling or unable to push back against shoddy work by the tech. This indicates to me that service writer does not feel empowered and supported by management team. More
by JHIGHT
August 25, 2024
Mercedes Benz is the best of Portland are the best team ever thank you 🙏 👍🥰.so much ever thank you 🙏 👍🥰.so much More
by PHANTHIPAGILMER
August 23, 2024
Came in for a standard oil change. Left with oil leaking after the service. Brought the vehicle back for review and the sales tech said the leak had been there for quite some time, Alt Left with oil leaking after the service. Brought the vehicle back for review and the sales tech said the leak had been there for quite some time, Although they never mentioned it. Andy said he would email me the estimate after I waited for 2 hours to get the vehicle inspected. Never received the estimate, even though I asked for it twice. More
by Benz
Employees Worked With
August 21, 2024
Everything was great, including the Lyft/Uber back and forth to my workplace Thank you forth to my workplace Thank you More
by JAMIE64
Employees Worked With
