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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.3
2,471 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,471 reviews

June 05, 2024

Great service and very informative. We will be bringing both of our cars back here for service. More

by S.SWORDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Scorcio
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Jun 06, 2024 -

Mercedes-Benz of Portland responded

Thank you for your positive feedback, S.SWORDEN! We're delighted to hear that you received great service and found our team to be informative. We look forward to servicing both of your cars in the future and continuing to provide you with excellent service.

June 05, 2024

Mitch is fantastic! Great customer service! He went above and beyond and even reached out after the purchase to see if I had more questions about how all the technology More

by MARIONHAYNES
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchell Raymer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Mercedes-Benz of Portland responded

Marionhaynes, we're delighted to hear Mitch provided exceptional service at Mercedes-Benz of Portland. Thanks for sharing your experience!

June 04, 2024

Knowledgeable, honest, fast. any work I need on either of my Benz"s, I'm going to my Benz dealer in Portland.period. More

by Tim
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Maurice "Mo" McQueen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Mercedes-Benz of Portland responded

Hi Tim, thank you for taking the time to share your experience with Mercedes-Benz of Portland! We're delighted to hear that you trust Mercedes-Benz of Portland for all your service needs. We look forward to seeing you at your next visit!

June 03, 2024

This was my first time at this location. The employees were all very friendly and helpful. More

by sierralyn14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurice "Mo" McQueen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Mercedes-Benz of Portland responded

Hi Sierra, thanks for your feedback! We appreciate the kind words and are happy to hear that you had friendly and helpful staff that took care of your during your visit. Come visit us again in the future!

June 03, 2024

Charge you for a loaner repair for a complete new tire if you accidentally, or not even sure it was you, get a screw in the tire while normal driving on public roads. 540$ for a new tire was 50% the cost of More

by Superb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Araujo Suarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maurice "Mo" McQueen
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Mercedes-Benz of Portland responded

We apologize for the frustration and inconvenience you experienced with the tire replacement charge. We strive to be fair in our service practices, and it's concerning to hear about your dissatisfaction. If you'd like to discuss this further or have any other concerns, please reach out directly so we can address them properly. Thank you, Eric Trueblood - Service Manager - 503-228-8351.

May 30, 2024

You kept my car nearly 2 weeks for parts you should have had or been able to secure in days. You do not offer a loaner and communications was poor. Meagan hung the phone up on me when I called to check the More

by EDITHTHROWER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The persons who checked me out were great!
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May 31, 2024 -

Mercedes-Benz of Portland responded

We apologize for the inconvenience and frustration you experienced with our service. We would like to address these issues directly and ensure your concerns are resolved properly. Please reach out to us at your earliest convenience so we can assist further. Thank you, Eric Trueblood - Service Manager - 503-228-8351.

May 30, 2024

Worst customer service ever, I was over charged for the repair and I was harassed to return the loaner car. They even wanted to come to my job to get the loaner. More

by Koko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Fox
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nickolas Kalantari, Mekonnen Wossene, Bella Amador
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May 31, 2024 -

Mercedes-Benz of Portland responded

Koko, I regret to hear about your experience. We strive for excellent customer service and it sounds like we fell short here. I'd appreciate the chance to discuss this further with you and make things right. Please reach out when you can. Thank you, Eric Trueblood - Service Manager - 503-228-8351.

May 29, 2024

A a a a a a a a a a a a a a a a More

by Aaaaaa
Service Communication
Recommend Dealer
No
Employees Worked With
Names .
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May 29, 2024

Chris is super helpful and does a magnificent job of keeping in touch and provides accurate updates. I truly enjoy working with him. More

by SARAH QUAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Christopher Scorcio
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May 29, 2024 -

Mercedes-Benz of Portland responded

Hi Sarah, we're delighted to hear that Chris has been so helpful and communicative. Thanks for sharing your positive experience with Mercedes-Benz of Portland! See you again soon!

May 28, 2024

It is the only dealership I take my car. Great service, pleasant staff. I give it a 10 out of 10. Highly recommend. More

by RPERCIVAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Scorcio
Report | Print
May 28, 2024 -

Mercedes-Benz of Portland responded

Thank you for the high praise! We're happy to have earned your recommendation. We look forward to continuing to provide top-notch care for your car at Mercedes-Benz of Portland!

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