Mercedes-Benz of Portland

Worst customer service ever, I was over charged for the repair and I was harassed to return the loaner car. They even wanted to come to my job to get the loaner. repair and I was harassed to return the loaner car. They even wanted to come to my job to get the loaner. More

Chris is super helpful and does a magnificent job of keeping in touch and provides accurate updates. I truly enjoy working with him. keeping in touch and provides accurate updates. I truly enjoy working with him. More

It is the only dealership I take my car. Great service, pleasant staff. I give it a 10 out of 10. Highly recommend. Great service, pleasant staff. I give it a 10 out of 10. Highly recommend. More

Great customer service. They were able to get me in on short notice, kept me up to date on the status and provided a Lyft ride both ways. Would highly recommend. They were able to get me in on short notice, kept me up to date on the status and provided a Lyft ride both ways. Would highly recommend. More

Service was great, I asked twice for a copy of my inspection report and I still have not received it. inspection report and I still have not received it. More

Mo went above and beyond to help me with my service and was available for all of my questions. Have not had such good service before 15/10 was available for all of my questions. Have not had such good service before 15/10 More

Before I went I call in to get a part reprogram the dude who help me named cris or sum said was gonna be 500$ and I told him to get me next week and he did so I went next week and he wanted to charge 700 j who help me named cris or sum said was gonna be 500$ and I told him to get me next week and he did so I went next week and he wanted to charge 700 just to take off the bumper and to put the new part which was to over priced for me bc and he said they were gonna take 3 hours js to take the bumper off si I try talking to him about the price and he said “I don’t want to argue” when i was trying to talk things bc it was to overpriced and I thought I wasn’t fair so the experience with him was very poor and upset because he didn’t try to help me out or try to talk things through idk if he’s a bad day but that is not a cool way on trying to help out customer with their car. More

On April 19 I brought my car to the service department because of erratic/rapid/alarming speed reduction while traveling in cruise control. An electronic check indicated that the cruise control was opera because of erratic/rapid/alarming speed reduction while traveling in cruise control. An electronic check indicated that the cruise control was operating as designed. On May 3, I picked up my car from service again for the same reason, having been left to be test driven to see if the same rapid speed reduction recurred. During the 9-mile test drive the spontaneous reduction did not repeat. Therefore, the cruise control was declared operating as designed I have taken my cars to MOP for over 25 years and each service representative has been very professional, with a pleasant approach to discussion of any issues and questions I have presented. However, my experience with Chris Scorcio was an exception to that. When I talked with him about the conditions in which my car behaved erratically while in cruise control on a 3,000 mile trip across 5 states) He became argumentative over the highway speeds I traveled, questioning whether I even know with accuracy the speed limits posted where we were driving (i.e., 70 mph and above). His inaccurate point being that there is nowhere in Oregon, for example, where 70 mph is posted/allowed. Oregon and other state’s speed limits, as indicated on the internet, say otherwise. He appeared to me to be very arrogant in his self-perceived expertise and I saw him as quite ageist in his conversation with me, implying that I didn't have any sense of how cruise control works. This car I own now is the latest in the line of four Mercedes I have owned with cruise control. I had watched during that trip for obstacles ahead and close to the highways, changes in posted speed limits, vehicles in front and anything else that would suggest an appropriate response from the cruise control. He even, as the Repair Order Detail states wrote: "note, recommend client to read operators manual for the basic operations of DISTRONIC PLUS". I found this insulting. If I ever bring my car to MOP again, I will not have Chris as my service advisor More