Mercedes-Benz of Orange Park

Worst experience ever Schedule appt. at 7:00am, Service Rep came to work late 7:30am not a problem. Service was to check out Distance warning light, intermittent. Called d Schedule appt. at 7:00am, Service Rep came to work late 7:30am not a problem. Service was to check out Distance warning light, intermittent. Called dealer at 11am, 1pm 3pm just to get a status. Ted Kypreos never called back, went over there at 4pm Car not ready, and several cars still ahead of mine. They told me to talk to another person who I thought was the manager, but found out was just another rep. I ask to speak to the manager, who listen, but said pretty much sorry but...... Jeff the manager did go back and get my car service moved up. They put the car on the computer found no problem and the computer check I was told only takes 45 minutes to 1 hour. So in the end I had my car at the dealership for 10 hours for something they could have run on the side. Remember I bought the car in at 7am. the second one in line. I probably won't get a survey for the dealer because I told them point blank all zeroes. At the minimum I expected a call back or a call just to let me know the status. I will never use Orange Park Service again. This was the worst service experience I have ever had. Ted made excuses why this happen, If you don't like treating people with respect please QUIT. More

Great Service!!! Enjoyed my visit to your Dealership. Very comfortable relaxing waiting Lounge, The wait was shorter than I had anticipated. Looking forward to my ne Enjoyed my visit to your Dealership. Very comfortable relaxing waiting Lounge, The wait was shorter than I had anticipated. Looking forward to my next visit. More

Excellent, timely and effective Wonderful experience ! Can not speak any higher of the service received from Orange Park ! I will definitely buy from this dealer in the future. I Wonderful experience ! Can not speak any higher of the service received from Orange Park ! I will definitely buy from this dealer in the future. I only wish I had purchased my current car here. When the dealer that sold me my certified car would not fix the issues that should have been done during certification this dealer took care of me ! If it had not been for your Orange Park dealership this would have been my last MB. More

Periodic Maintenance Quality maintenance in a timely manner with friendly and courteous service at a cost effective rate. Scheduling process easy and responsive to the cus Quality maintenance in a timely manner with friendly and courteous service at a cost effective rate. Scheduling process easy and responsive to the customer's schedule needs More

100% excellent service The service @ Orange Park MB is always perfect--A nice young lady promised my vehicle in 15 minutes & it was done on time--Thank you-Lee Dorson The service @ Orange Park MB is always perfect--A nice young lady promised my vehicle in 15 minutes & it was done on time--Thank you-Lee Dorson More

Excellent service Service rep is friendly and extremely knowledgable. There is no question or issues with my car that is not explained in detail prior to my service Service rep is friendly and extremely knowledgable. There is no question or issues with my car that is not explained in detail prior to my service More

Great Marc made me feel comfortable throughout the process. I have been fortunate to have met him and Armandi who helped me make this purchase possible. Tha Marc made me feel comfortable throughout the process. I have been fortunate to have met him and Armandi who helped me make this purchase possible. Thanks More

ALL STAFF IS TOP NOTCH - I WILL KEEP COMING BACK! YOU WILL BE TREATED WITH RESPECT. GREAT INVENTORY, SALES AND MANAGEMENT ARE SUPERIOR TO OTHER HIGH END DELERS I HAVE DEALT WITH IN THE PAST. 5 STARS YOU WILL BE TREATED WITH RESPECT. GREAT INVENTORY, SALES AND MANAGEMENT ARE SUPERIOR TO OTHER HIGH END DELERS I HAVE DEALT WITH IN THE PAST. 5 STARS ALL DAY! More

Really good service , but it's really hard to get a service manager on the phone. That was my only caveat otherwise the experience would have been excellent. , but it's really hard to get a service manager on the phone. That was my only caveat otherwise the experience would have been excellent. More

Outstanding service department. Every visit to the service rep was a pleasure, Alberto DeJesus and went above and beyond to fix ever issue my car had. A true professional. Thank yo Every visit to the service rep was a pleasure, Alberto DeJesus and went above and beyond to fix ever issue my car had. A true professional. Thank you More