Mercedes-Benz of Orange Park

This is a great dealerhip for purchasing a new or use vehicle, but my review is concerning the courtesy wash, I have had my 2023 GLB250 wash 3 times & each time things seems to get a little on the lazy s vehicle, but my review is concerning the courtesy wash, I have had my 2023 GLB250 wash 3 times & each time things seems to get a little on the lazy side, unless things have change with the courtesy wash program, normally they would text you when your vehicle is ready, lately this has not happen with the last 3 washes, my car is still wet along with the rims, seems to me the courtesy is basically a drive thru wash & thats complete, I ask the gentlemen about the car still being wet, he stated was wrong, so I'm assuming this service has been a cut back service at the wash station, he ask me do I wanted tire shine, I stated yes sir & please, did I received it, no. Maybe the car wash station has been busy at each time I arrived & they do not have the cleaning time they would give when the station is not busy. But if all I get now is a drive thru wash, please let me know, then there will be no surprises on my end ho I receive my vehicle back. Still my favorite dealership for purchasing a Mercedes, I must say. More

The service department outstanding Andy kept me informed. Great job Doug is the best. He has always been the one to take care of my vehicle. informed. Great job Doug is the best. He has always been the one to take care of my vehicle. More

My service advisor is great. You can trust Andy, as he will be transparent with you. Admirable engagement throughout the process, I'd add. You can trust Andy, as he will be transparent with you. Admirable engagement throughout the process, I'd add. More

Five star customer service from Rodney starting the moment I walked in the door! Excellence!!! moment I walked in the door! Excellence!!! More

Amazing service incredible kind and knowledgeable people thru our the agency! First class operation! Emmanuel is exceptional! thru our the agency! First class operation! Emmanuel is exceptional! More

Professional and perfect customer service experience with Andy and Mercedes of Orange Park . They listened to my concerns and were able to address everything in a quick and transparent manner. Highly recomme Andy and Mercedes of Orange Park . They listened to my concerns and were able to address everything in a quick and transparent manner. Highly recommend. More

I’ve been servicing my car this dealership since last 10 years and Andy was a really good helpful for the servicing my car and they did wonderful job years and Andy was a really good helpful for the servicing my car and they did wonderful job More

Clean, customer oriented, helpful, professional, and knowledgeable. Everyone is on the same page and that is taking care of the customer. The level of service and quality here is the best that I have ex knowledgeable. Everyone is on the same page and that is taking care of the customer. The level of service and quality here is the best that I have experienced More

Very courteous and professional in matter inwhich they address you. The service that they provide was very timely. address you. The service that they provide was very timely. More

They did excellent job. The video they me sent was excellent, it review all repairs and other futures problems. The video they me sent was excellent, it review all repairs and other futures problems. More