Mercedes-Benz of Orange Park

Everyone was very attentive and helpful. Minimal wait time until I found out the repair procedure Minimal wait time until I found out the repair procedure More

Ms Thompson and her crew are very professional, polite, quick, leaving no questions of potential problems, unanswered. The dealership has outdone themselves with this group of people, when u come i quick, leaving no questions of potential problems, unanswered. The dealership has outdone themselves with this group of people, when u come in for service you will not have to spend the day waiting for your car to be looked at or repaired. I have given you guys a Five Star rating. More

Rodney worked with me to get everything top-notch. Great communication and would highly recommend Great communication and would highly recommend More

Very accommodating Paul kept me on the repairing loop due to tire had to be order out of state to tire had to be order out of state More

Always great prompt service. Courteous staff. First class dealership. Service charges explained and discount coupon honored. Courteous staff. First class dealership. Service charges explained and discount coupon honored. More

Zarinea was very professional and polite. She was knowledgeable about everything I asked her. She made sure I was satisfied with my visit She was knowledgeable about everything I asked her. She made sure I was satisfied with my visit More

Ted is a wonderful service Tech. He’s the reason I’m still here dealership He’s the reason I’m still here dealership More

Rodney Rivers is my Service Adviser and he super exceeds my expectations. He is dependable and is there when needed. He represents Mercedes Benz of Orange Park with class and dignity. my expectations. He is dependable and is there when needed. He represents Mercedes Benz of Orange Park with class and dignity. More

Since you guys do not want to answer your phones, only send me to voice mail or do not return calls, I would like to bring to everyone’s attention In December my car was towed to this dealership because o send me to voice mail or do not return calls, I would like to bring to everyone’s attention In December my car was towed to this dealership because of a computer system issue. I was told it should not take longer than a week. I live in New Jersey so I was told my car would be priority. After struggling to stay in contact with you, not only me but my insurance we gave you your payment and you said the car was finally finished, 3 months later. When we sent someone to pick up my car, my car wouldn’t move. YOU HAD NOT FIXED IT. A week later the car was driven to my house from Florida to Jersey and multiple lights are popping up, my battery has issues, the car was disgusting and the interior was not put back in correctly leaving rips and tears. I pay a lot of money. I did not have my car for 3 months for no reason but had to make high payments on it when you guys should have compensated me for that. I did not pay all this money to Mercedes’ for my car and I to be treated like trash. Not only was it half assed fixed, you guys were also paid to detail it and send it back spotless. There is mold, garbage, it is absolutely disgusting. I will provide pictures and also make a report to the cops along with my lawyer. I am appalled about how a high class franchise could treat a customer this way. More

Great service and communication. Ted kept it touch with me throughout the entire visit. Loaner vehicle was new and clean Ted kept it touch with me throughout the entire visit. Loaner vehicle was new and clean More