Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Scott Bateman, service advisor at Mercedes-Benz of Orange County, has yet again proved to be exceptional in his role and an integral part of the team at this dealership. His customer-focused approach highlig County, has yet again proved to be exceptional in his role and an integral part of the team at this dealership. His customer-focused approach highlights professionalism, attentiveness, communication, and respect for time. Scott goes out of his way to provide thorough and accurate information to his customers, ensuring details are understood every step of the way. The service videos are a unique touch that add to the experience and knowledge-base for customers, complementing the personal interfacing that is necessary for outstanding customer service. The Sales Department is key for getting customers into the dealership; however, the Service Department is crucial in maintaining longevity and sustainability for many years to come. Scott makes this vision a reality. I highly recommend Scott Bateman and the service team at Mercedes-Benz of Orange County/Benzel-Bush in Harriman, New York, near the Woodbury Commons, for all your service needs. I look forward to many more years of working with Scott and his team. More

Responsive advisors, quick diagnosis, and intervention. I will recommend the dealers to friends and neighbors. I will recommend the dealers to friends and neighbors. More

I was extremely pleased with my agent. He kept in contact with me the entire time the car was there for its service. He handled the loaner car. Very pleased with him. He kept in contact with me the entire time the car was there for its service. He handled the loaner car. Very pleased with him. More

Omar was thorough and kept me posted throughout my visit. I chose to wait for my vehicle. The facility is gorgeous and has all the ammenities, so waiting for it was a pleasure. They returned my vehicle to I chose to wait for my vehicle. The facility is gorgeous and has all the ammenities, so waiting for it was a pleasure. They returned my vehicle to me washed, as always. I always appreciate that. More

Thank you Omar for being courteous and helpful. I always appreciate your kindness and professionalism. Sincerely, Jacqueline I always appreciate your kindness and professionalism. Sincerely, Jacqueline More

Omar was considerate, honest and informative. Never had any anxiety knew I could trust and wait for the job to be done with excellence. Never had any anxiety knew I could trust and wait for the job to be done with excellence. More

Our tire blew out a few miles from the dealership and they took us in and had us out and on our way in no time. We really appreciated it. they took us in and had us out and on our way in no time. We really appreciated it. More

Emeri from customer service is a very professional. Great job and excellent service and knowledge Great job and excellent service and knowledge More

This was my 1st experience with the Service Center in Harriman (Orange County) and it was exceptional! Thank you for making this experience such a pleasure! Harriman (Orange County) and it was exceptional! Thank you for making this experience such a pleasure! More

Scott always takes exceptional care of me and my AMG. He is courteous and professional from beginning to end. He is courteous and professional from beginning to end. More