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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
708 Reviews

708 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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March 24, 2024

Everyone at dealership was very professional and polite and they did take their time to take care of me and timing was excellent More

by MORPHOU29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Makofsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Paccione
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Malota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Scott, Walter Pensa
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Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind review! We're delighted to hear that you had a positive experience at our dealership and that our team provided you with professional and polite service. Warm Regards, Michael Hill mhill@benzelbusch.com

March 23, 2024

Very acomidaring and profesional. Took the extra time needed to work with a Non OEM company to guarentee my vehicle was taken care of. More

by RU1HERFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind review! We're delighted to hear that you found our team at Mercedes-Benz of Orange County accommodating and professional. Warm Regards, Michael Hill mhill@benzelbusch.com

March 23, 2024

Frankie and his team go above and beyond to give the highest level of service. More

by MMARTINSON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words! We're thrilled to hear that Frankie and our team at Mercedes-Benz of Orange County exceeded your expectations and provided you with the highest level of service. Warm Regards, Michael Hill mhill@benzelbusch.com

March 23, 2024

Dealership did not check night box for service order…. had to wait an additional day for completuin More

by JPELELLA71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for bringing this matter to our attention, and please accept our sincerest apologies for any inconvenience you experienced. Ensuring prompt and efficient service is a priority for us, and we regret that we fell short of meeting your expectations on this occasion. We understand the importance of timely completion of service orders, and we're truly sorry for the delay caused by the oversight of not checking the night box. Rest assured, we take your feedback seriously, and we will be addressing this issue with our team to prevent it from happening in the future Warm Regards, Michael Hill mhill@benzelbusch.com

March 23, 2024

Great customer services,knowledgeable, professional. Comfortable atmosphere welcoming also Omar was great giving me updates More

by DGUY50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Pauletta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
Other Employees : Omar
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Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your experience with us! We're delighted to hear that you had a great experience at Mercedes-Benz of Orange County and that our team provided you with excellent customer service. Warm Regards, Michael Hill mhill@benzelbusch.com

March 22, 2024

My experience with Mercedes Benz is always pleasant. The staff members are very courteous and knowledgeable. More

by JOMARTINEZ929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your feedback! We're delighted to hear that your experiences with Mercedes Benz have consistently been pleasant. Providing exceptional service is our top priority, and we're glad to know that our staff members have been courteous and knowledgeable during your visits. Best Regards, Michael Hill mhill@benzelbusch.com

March 22, 2024

Scott Bateman is simply the best! He is always helpful and accommodating! Everything was perfect More

by SRPHYSED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words! We're thrilled to hear that Scott Bateman provided you with exceptional service and made your experience perfect. Scott takes great pride in being helpful and accommodating to our valued customers, and we're delighted that his efforts have been recognized. Best Regards, Michael Hill mhill@benzelbusch.com

March 20, 2024

Scott is top-notch. Strong communicator, very relatable. Service took a little longer than expected due to a part needing to be ordered. More

by JKELLAN16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We're delighted to hear that Scott provided you with top-notch service and demonstrated strong communication skills. We understand that waiting for a part to be ordered can be inconvenient, and we apologize for any inconvenience it may have caused you. Best Regards, Michael Hill mhill@benzelbusch.com

March 19, 2024

ORANGE COUNTY MERCEDES IS BY FAR THE BEST DEALERSHIP I HAVE BEEN TO. TOTALLY PROFESSIONAL. More

by TIMMYTIME1717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Tzimoulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JONATHAN BARRAVECCHIA
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Mar 23, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us! Best Regards, Michael Hill mhill@benzelbusch.com

March 17, 2024

My experience with this dealership was a transparent and fair transaction. Professional and friendly service. More

by FMINOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Tzimoulis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Reputation Management
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josephine Nikolla
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Mar 23, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us at Mercedes-Benz of Orange County. Providing exceptional service and professionalism is what we strive for, and we're delighted that we could meet your expectations.

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