Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

When I hit one of many huge potholes off the NYS Thruway Rt 17 two of my tires tires blew out. I was not close to home so I call Mercedes and Me who put me in touch with the service manager Scott at Mer Rt 17 two of my tires tires blew out. I was not close to home so I call Mercedes and Me who put me in touch with the service manager Scott at Mercedes Benz of . He made sure I got my two tires replaced, and a wheel alignment so and they washed my car! I was able to get back home within a reasonable amount of time instead of having to make overnight arrangements. More

I really appreciated the videos that were sent to me by the service tech detailing his inspection of the vehicle and what the issue was. the service tech detailing his inspection of the vehicle and what the issue was. More

I like this place. Staff is friendly. We were kept up to date via text and video of the vehicle inspection that was recorded and sent to us. Thank you, Frankie Devita. Staff is friendly. We were kept up to date via text and video of the vehicle inspection that was recorded and sent to us. Thank you, Frankie Devita. More

Dealership Sales team is great. Service team responded to my survey comments; they called; they listened and understood my concerns. I was impressed with the follow-up call to und Service team responded to my survey comments; they called; they listened and understood my concerns. I was impressed with the follow-up call to understand my concerns. Frankie, the Service Mgr was very cordial and wanted to learn about my experience and how they could do a better job. I applaud Mercedes for the follow-up. More

Team is professional and responsive. I’ve had my car serviced at this establishment for five years and I highly recommend for service. I’ve had my car serviced at this establishment for five years and I highly recommend for service. More

Staff is friendly, we were given a loner vehicle at no cost. We were kept up to date via text and video of the repairs as well as a complimentary vehicle inspection that was recorded and sent to us. Repai cost. We were kept up to date via text and video of the repairs as well as a complimentary vehicle inspection that was recorded and sent to us. Repairs were done in a timely manner. More

Professional approach from all members in order to solve issues of concern with vehicle. In this case tire replacement, leading to a wonderful new smooth ride! issues of concern with vehicle. In this case tire replacement, leading to a wonderful new smooth ride! More

Caiya welcomed me in for my nys inspection the same day of calling the dealer. someone give this girl a raise!!!!!!!! of calling the dealer. someone give this girl a raise!!!!!!!! More

The service was impeccable. Went in one minor issue, they found other issues too. Took care of it. Went in one minor issue, they found other issues too. Took care of it. More