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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
666 Reviews

666 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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April 01, 2024

Very satisfied overall. The service status email system does not update which needs to be fixed. More

by JOSEPH.DOPICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us, and we're pleased to hear that you were very satisfied overall with your experience at Genesis of Englewood. We appreciate your patience and understanding regarding the service status email system. Your feedback is invaluable to us as we continuously strive to improve our services and provide the best possible experience for our customers. Warm Regards, Michael Hill mhill@benzelbusch.com

March 30, 2024

Outstanding, beyond my expectations. For sure will come back again. Thank you for the great service More

by klos78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your glowing review! We're thrilled to hear that your experience with us was outstanding and beyond your expectations. Warm Regards, Michael Hill mhill@benzelbusch.com

March 30, 2024

Always great service and honesty. The team was great and helped me complete my service way before it was promised. Great work, the car looked great and ran extremely well. More

by adgreen13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you consistently receive great service and honesty at Mercedes-Benz of Orange County. Warm Regards, Michael Hill mhill@benzelbusch.com

March 28, 2024

Frank and his entire team there were amazing I pulled in with an issue and they immediately addressed the problem and had mechanics fixing it, I was out the door within the hour. Many thanks to all the sta More

by FRANKIE D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service dept mechanics.
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Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your wonderful review! We're thrilled to hear that Frank and our team at Mercedes-Benz of Orange County were able to provide you with such prompt and efficient service. Best Regards, Michael Hill mhill@benzelbusch.com

March 28, 2024

Frank Devita is the best! He is a pleasure to work with! Really appreciated the shuttle service. More

by SOBEL4
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words! We're thrilled to hear that Frank Devita provided you with exceptional service and made your experience with us truly enjoyable. Frank is indeed a valued member of our team, and we're delighted to hear that he was a pleasure to work with. Warm Regards, Michael Hill mhill@benzelbusch.com

March 27, 2024

Scott was amazing when it came to handling my insurance claim. Very professional and made sure I was made aware of the status of my vehicle in a timely manner. Couldn’t be any more grateful. More

by EMOJICA73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind review! We're thrilled to hear that Scott provided you with exceptional service and made sure you were well-informed throughout the process of handling your insurance claim. Warm Regards, Michael Hill mhill@benzelbusch.com

March 27, 2024

Omar was absolutely amazing! He was a pleasure to deal with and a complete asset to Mercedes! More

by BELLAREVELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
Other Employees : Omar
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Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your glowing review! We're thrilled to hear that Omar provided you with exceptional service and made your experience with us truly memorable. Warm Regards, Michael Hill mhill@benzelbusch.com

March 26, 2024

Timely and courteous responses with detailed and diligent updates. The team was very easy to work with. More

by EMERGO5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us and that our team provided you with timely and courteous responses, along with detailed and diligent updates. Warm Regards, Michael Hill mhill@benzelbusch.com

March 24, 2024

Everyone at dealership was very professional and polite and they did take their time to take care of me and timing was excellent More

by MORPHOU29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Makofsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Paccione
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Malota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Scott, Walter Pensa
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Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind review! We're delighted to hear that you had a positive experience at our dealership and that our team provided you with professional and polite service. Warm Regards, Michael Hill mhill@benzelbusch.com

March 23, 2024

Great customer services,knowledgeable, professional. Comfortable atmosphere welcoming also Omar was great giving me updates More

by DGUY50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Pauletta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
Other Employees : Omar
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Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your experience with us! We're delighted to hear that you had a great experience at Mercedes-Benz of Orange County and that our team provided you with excellent customer service. Warm Regards, Michael Hill mhill@benzelbusch.com

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