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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center
Harriman, NY
708 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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708 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center
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May 10, 2024
Customer service by Omar was very good. But appointment date (scheduling) was farther out than I really needed. But appointment date (scheduling) was farther out than I really needed. More
by PHIL.MATHEW
Verified CustomerEmployees Worked With
May 10, 2024
I cannot say enough wonderful things about the Scott Bateman and the Service Department at Mercedes Benz of Orange County. Their customer service and Service Department are consistently outstanding, ex Bateman and the Service Department at Mercedes Benz of Orange County. Their customer service and Service Department are consistently outstanding, exceeding my expectations every time. More
by zackncam
Employees Worked With
May 07, 2024
Service advisor was excellent! Very professional. I would like for this services advisor to take care of me when I bring my car. Very professional. I would like for this services advisor to take care of me when I bring my car. More
by LRODRIGUEZ21
Employees Worked With
May 06, 2024
Excellent service efficient and very professional , bravo to the whole team you are doing a fantastic job to the whole team you are doing a fantastic job More
by LINA.ANIKO
Employees Worked With
Other Employees :
Alex from the parts department and the two young courtesy drivers super friendly
May 06, 2024
Very pleased with the service provided. We had a check engine light that our local repair service said was a Mercedes warranty issue. Called Orange County and was told the car could be se We had a check engine light that our local repair service said was a Mercedes warranty issue. Called Orange County and was told the car could be seen the very next day. It turned out to be covered by Mercedes and was ready for pick up two days later. Excellent experience. More
by 4CHRISHARR
Employees Worked With
May 03, 2024
Very courteous, and professional service. They were able to address the problem with my sprinter van and perform the work under warranty. They were able to address the problem with my sprinter van and perform the work under warranty. More
by HHCRUICK311
Employees Worked With
May 02, 2024
Most professional and wonderful service ! ! Bought my new car within 1 hour !! Michael Paccione and Thomas Tzimoulis were fantastic!! ! Bought my new car within 1 hour !! Michael Paccione and Thomas Tzimoulis were fantastic!! More
by JULES4074
Employees Worked With
Other Employees :
Michael Paccione , Caiya Davis, Walter Pensa
May 02, 2024
Saturday while traveling home to NJ my wife experienced a tire blowout and the car was towed to your facility arriving after the service dept had closed for the day.. We cannot thank your staff enough for a tire blowout and the car was towed to your facility arriving after the service dept had closed for the day.. We cannot thank your staff enough for their kindness and assistance, Unfortunately my wife did not get the salesman's name but he offered to stay late to ensure she was not alone as she waited for her Uber. The service dept installed the tire and checked the car for damage and to our surprise all this was done on Monday. We were both overwhelmed with the additional feature of the tech's video of his inspection and repair. When we picked up the car on Tuesday Omar the service writer was friendly and professional. Simply your staff's efforts resulted in a delighted customer. More
by Frankb036
Employees Worked With
May 01, 2024
The service advisor Omar Martinez was very helpful and courteous. Thank you very much Omar courteous. Thank you very much Omar More
by RALNABALSI
Employees Worked With
May 01, 2024
It is a pleasure having Omar Martinez assist when my car is being serviced, he makes the experience perfect is being serviced, he makes the experience perfect More
by ceetee62
