Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Mercedes-Benz of Orange County powered by Benzel-Busch responded

We're truly sorry to hear about the challenges you faced during your recent service experience with us. Your feedback is extremely important, and we sincerely apologize for the inconvenience and frustration caused. It's disheartening to hear that your service took longer than expected, and we understand how frustrating it can be to encounter delays in obtaining parts and tools necessary for the repair. We strive to provide efficient and timely service, and we regret that we fell short of your expectations in this regard. Furthermore, we apologize if there was any confusion or lack of clarity in communication. Providing transparent and straightforward answers to your questions is essential, and we apologize for any instances where this wasn't the case. We understand your decision to explore other options, and while we're saddened to lose your business, we respect your choice. Please know that we take your feedback seriously, and we will use it to improve our processes and ensure that such issues are addressed promptly. If there's anything we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to regain your trust in the future. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for taking the time to share your experience with us! It's fantastic to know that our service team efficiently handled your vehicle's needs and took the time to explain the entire process to you. We understand the importance of transparency and clear communication, and we're delighted that you felt well taken care of. Best Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with our service department! We're glad to hear that we were able to promptly accommodate you and diagnose the issue with your vehicle efficiently. Best Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for taking the time to share your experience with us. We're truly humbled by your kind words and thrilled to hear that our parts and service team exceeded your expectations. We understand how stressful it can be when your car needs urgent attention, and we're glad we could provide you with a quick and professional service to alleviate some of that pressure. Your satisfaction is our utmost priority, and it's heartening to know that our team's efforts made a positive impact during your visit. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words and for recognizing our team's dedication to professionalism and hospitality. We strive to provide a welcoming and accommodating environment for all our customers, and we're delighted to hear that you felt valued and well taken care of during your visit to our Service Department. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

We sincerely apologize for the extended wait time you experienced and any inconvenience it may have caused. Your feedback is invaluable to us as it helps us identify areas for improvement. We understand the frustration of having to wait for an extended period, and we're sorry that your vehicle's repair took longer than expected. Rest assured, we are committed to ensuring that such delays are minimized in the future, and we will review our processes to prevent similar situations from occurring again. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that you had an excellent experience with Omar and that he provided you with timely and clear communication regarding any issues found with your car. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your feedback with us. We're delighted to hear that you were satisfied with the thorough examination of your car and the recommendations provided by our team. Ensuring that our customers receive exceptional service is our top priority, and we're thrilled that we could meet your expectations in this regard. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our service to be good and professional. However, we apologize for any inconvenience you experienced with the Mobile ASR Approval reply not going through. Best Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us. We're glad to hear that despite the initial mix-up, Mr. Martinez was able to assist you promptly and correctly. Providing professional and friendly service is paramount to us, and we're delighted that Mr. Martinez exemplified these qualities during your visit. Warm Regards, Michael Hill mhill@benzelbusch.com