Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your loyalty and trust in Mercedes-Benz of Orange County since 2018! We're thrilled to hear that our team has consistently met your expectations with competent, efficient, and friendly service. It’s our pleasure to keep your GLC 300 4MATIC in top condition. If you ever need anything, please don’t hesitate to reach out. We look forward to continuing to serve you! Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful feedback! We’re glad to hear that you enjoyed the service from start to finish and appreciated the video we sent. It’s great to know that our service advisor made a positive impression. If you need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again! Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced. After thoroughly reviewing the situation, we understand how frustrating it must have been to have your vehicle returned with additional concerns. Regarding your visit, our technician completed the subframe extension recall, and the vehicle was road-tested to ensure it was functioning properly. Our technician identified a leaking rear airbag strut and recommended replacing both airbags along with the level sensors. We understand that two days later, you encountered issues with the rear suspension. Scott B. reached out to your wife to inform her of the findings, and I followed up with you on Monday. I advised that while Mercedes-Benz covers the frame under the recall, contacting MB customer service might be a good step, and we’re here to assist further based on their response. Our Service Manager Orlando also tried to connect with you and left a message yesterday. I see that you’ve picked up the vehicle, and we haven’t heard back from you yet. Please know that we’re committed to resolving any issues you may have, and we’re here to help in any way possible. We value your trust in us and would like to ensure that your vehicle is functioning as it should. Please feel free to reach out directly, and we’ll work together to address any remaining concerns. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We’re delighted to hear that Scott has consistently provided you with honest and knowledgeable service. It’s wonderful to know that his expertise and integrity have made such a positive impact. We’ll be sure to pass along your gratitude to Scott. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your positive feedback! We’re glad to hear that our team was accommodating and attentive to your needs. It’s important to us that we greet and assist our customers with care and efficiency. We appreciate your kind words and look forward to helping you with any future needs! Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We’re thrilled to hear that Amari’s exceptional attitude, diligence, and persistence made a positive impact on your experience. We’ll be sure to share your kind words with him. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We’re thrilled to hear that you were amazed by the service and the work we provided. Your appreciation means a lot to us, and we’re glad we could exceed your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Providing attentive and responsive service is important to us, and we regret that we fell short in your case. We take your comments seriously and will review them with our team to address the issues you’ve raised. Your feedback helps us improve, and we appreciate you bringing this to our attention. If you would like to discuss your experience further or if there’s anything we can do to resolve the situation, please contact us directly. Best regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience. We apologize for the inconvenience and frustration you faced with the handling of your car and the key situation. It’s disappointing to hear about the delays and the difficulties with locating the key. We will review this matter with our team to ensure better communication and service in the future. Thank you for your patience, and we appreciate your feedback as it helps us improve. If there’s anything else we can do for you, please let us know. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback! We’re glad to hear that Scott was considerate and accommodating, even with the traffic delay. It’s great to know that he was able to put you on the express service and get you out in a timely manner. We appreciate your kind words and look forward to serving you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com