Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that Scott B provided you with exceptional service characterized by both great competence and tremendous courtesy. Scott is truly an asset to our team, and we're grateful for your recognition of his outstanding service over the years. Your recommendation to recognize his contributions is greatly appreciated, and we'll certainly pass along your kind words to him. We agree that his exceptional attitude and follow-through make him a standout member of our team. Thank you for choosing us, and we look forward to serving you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're glad to hear that Mercedes-Benz of Orange County has been able to support you with repairs on your Class B camper Sprinter, even though you purchased it from another state. Keeping you informed about the progress of repairs is important to us, and we're pleased that our team has been able to provide you with updates along the way. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your visit was efficient and that our team provided thorough explanations of procedures, ensuring you felt comfortable and understood throughout the process. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

We're truly sorry to hear about your experience, and we apologize for any inconvenience or frustration caused. Providing exceptional service is our top priority, and it's disheartening to learn that we fell short of meeting your expectations. Your feedback is invaluable to us, and we take it very seriously. We assure you that we are investigating this matter internally to address any lapses in communication and service quality. Our goal is to ensure that every customer receives the highest level of professionalism and care. Please know that we strive to uphold the Mercedes-Benz brand's reputation for excellence, and we are committed to making things right. If you would be willing to discuss your experience further and provide more details, we would greatly appreciate the opportunity to learn from it and improve our service. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service team and parts department. Providing helpful assistance and ensuring your satisfaction are our top priorities, and we're glad that both departments were able to meet your needs. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're delighted to hear that Scott provided you with professional service and addressed all your questions. Ensuring our customers feel well-informed and supported is a top priority, and it's fantastic to know that Scott and our staff were able to meet your needs. We'll be sure to pass along your kind words to Scott and the rest of our team. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind review! We're delighted to hear that you found our dealership to be clean and that our service manager provided you with informative and courteous assistance. Ensuring a clean and comfortable environment for our customers is important to us, and we're glad to know that it contributed positively to your experience. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that Frankie provided you with a pleasant and efficient service experience. It's fantastic to know that he was able to pinpoint the problem swiftly, getting you back on the road within 24 hours. Your satisfaction and safety are our top priorities, and we're delighted that Frankie's expertise helped resolve the issue promptly. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that Omar provided you with very good professional service. Your satisfaction is our priority, and we're glad to know that your experience was positive enough to consider returning in the future, potentially for a new vehicle purchase. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that Omar provided you with attentive and thorough service for your E-Class. It's fantastic to know that the work done in our shop met your expectations and was deemed outstanding. We're also glad to hear that our technician went the extra mile to provide you with a detailed and informative video on the work performed, ensuring transparency and peace of mind. Warm regards, Michael Hill mhill@benzelbusch.com