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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
666 Reviews

666 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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June 21, 2024

Excellent Dealer. Top notch service all around. Communication is the key and Frankie in service excels. More

by DTANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Taccetta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your excellent review! We’re thrilled to hear that you had a top-notch experience with us and that Frankie in service exceeded your expectations. Effective communication is indeed key, and we’re glad to know that Frankie’s efforts contributed to your positive experience. We’ll be sure to pass along your kind words to him. Warm regards, Michael Hill mhill@benzelbusch.com

June 20, 2024

$1,000 for a “B” oil change? Come on!! They scare u into the fact that I have to go to Mercedes for the correct service. Rate is twice what anyone else would charge. More

by BIEBSMAGIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frankie Devita
4.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

I’m sorry to hear about your recent experience regarding the oil change pricing. We understand your concerns and want to address them. Our goal is to provide high-quality service, and we strive to be transparent about our pricing. It’s important for us to ensure that you receive the best possible care for your vehicle. Please contact us directly at 845-201-8525 so we can discuss this matter further and address any questions you might have. We value your feedback and are committed to resolving this issue. Thank you for bringing this to our attention. Warm regards, Michael Hill mhill@benzelbusch.com

June 18, 2024

The staff is terrific and the dealership is well stocked with cars. Also, the dealership is clean and comfortable. More

by LSNIHURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your positive feedback! We’re thrilled to hear that you found our staff terrific and our dealership well-stocked, clean, and comfortable. Your satisfaction is our priority, and it’s great to know that our efforts to provide a welcoming environment and a diverse selection of vehicles are appreciated. Warm regards, Michael Hill mhill@benzelbusch.com

June 18, 2024

It was just a completely horrible experience. No discussion now or in the past regarding faulty parts. More

by GREGG.SLATER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frankie Devita
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

I’m very sorry to hear about your recent experience. It’s disappointing to learn that you felt there was no discussion about faulty parts, and we understand how frustrating that must be. We take your feedback seriously and would like to address this issue. Please contact us directly at 201-567-1400 so we can discuss your concerns in more detail and work towards a resolution. Thank you for bringing this to our attention. We are committed to improving our service and hope to have the opportunity to make things right. Warm regards, Michael Hill mhill@benzelbusch.com

June 17, 2024

Great service at this dealer. Scott is my service re and he does a superb job explaining what’s required and arranging a loaner car etc. More

by JHOUGH1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your positive review! We’re thrilled to hear that you received great service at our dealership and that Scott did a superb job explaining the requirements and arranging a loaner car for you. We’ll be sure to pass along your kind words to Scott. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

June 16, 2024

They care about the customers. Honest. Always make sure to provide excellent customer service every visit. More

by TAMELL.MITCHELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We’re delighted to hear that you feel we truly care about our customers and that you consistently receive excellent service with every visit. Honesty and outstanding customer service are core values for us, and we’re grateful for your recognition. If there’s anything more we can do for you, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

June 15, 2024

Very happy. very happy. Not very excited with 15 word review, but still very happy with all the people I dealt with. More

by nycalmail2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis
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Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback! We’re thrilled to hear that you’re very happy with the service you received. Warm regards, Michael Hill mhill@benzelbusch.com

June 14, 2024

Omar was exceedingly helpful and professional- communicated promptly and followed through as needed. I was really impressed with his service. More

by CHLOESCHUYLER
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We’re delighted to hear that Omar provided you with helpful and professional service. It’s great to know that his prompt communication and follow-through left a positive impression. We appreciate your feedback and will be sure to share your compliments with Omar. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

June 14, 2024

Staffs are welcoming and friendly, trying to accommodate clients needs and inquiries, service was alright, we are satisfied. More

by TSITA998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your review! We're delighted to hear that you found our staff to be welcoming, friendly, and attentive to your needs and inquiries. Ensuring that our customers feel valued and well taken care of is our priority, and we're glad that you were satisfied with the service provided. Warm regards, Michael Hill mhill@benzelbusch.com

June 13, 2024

Always top notch service. Staff is awesome and professional. VIP treatment every time I visit. More

by Mikelight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis, Walter Pensa
Report | Print
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that you consistently receive top-notch service and feel like a VIP every time you visit us. Providing exceptional service and ensuring our customers feel valued and appreciated are our top priorities, and it's fantastic to know that our staff's professionalism and dedication contribute to your positive experience. Warm regards, Michael Hill mhill@benzelbusch.com

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