Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

They had my car a week and didn't touch it once. Why make an appointment when you cant look at my car for another week?! Brought it in for 3 things, a creaking window that whistles when there is hig Why make an appointment when you cant look at my car for another week?! Brought it in for 3 things, a creaking window that whistles when there is high wind. They heard the whistle and said they can't do much about it. Umm it's not a Kia, I think it's the window trim around the window, I don't care if they have to replace that trim, I don't care if they have to replace the window, I don't even care if they have to replace the door, it's not my problem and I shouldn't to just have to accept a constant creaking and whistle in my ear, even the foreman that went on an initial drive with me said the whistle was annoying. He didn't hear the creak but the day I picked it up after a week of them doing nothing, it was creaking like crazy again. Heads up display started wigging out on me and had video showing that. Then they were going to run a diagnostic because the car seems laggy and hesitate at times when accelerating and just something seems off. MB has gone down in terms of build quality and there are many issues that we seem to just have to accept. I think it's absolutely ridiculous that they had my car for a week and didn't do or check anything. They could have at least replaced the window trim on the outside to see if that took care of the creak.. They could have replaced the HUD after I showed them the video. Their excuse for not looking at my car was that they were backed up with diagnostics, well.. You could have looked into the other two issues in the meantime. So disappointing from a "luxury" brand. Horrible service, shotty build quality.. It's not acceptable at all when they charge what they charge. Us customers should not have to settle. The whole experience made me order a X5 and trade mine in for a huge loss. I don't think I will ever buy a mb unless quality improves, and I most certainly will never give this dealership or service center any of my business again. From now on, I'll go to Helms Bros, or Ray Cantena. They are two of the best in the NY/NJ area. More

Fantastic experience getting my windshield replaced. Quick, easy and the dealer had everything needed when I arrived to complete the repair. Quick, easy and the dealer had everything needed when I arrived to complete the repair. More

I had a wonderful experience at this dealership Frankie’s was prompt and accurate at addressing the issue. Frankie’s was prompt and accurate at addressing the issue. More

Had a great experience everything was done on time and the car was clean when handed back the car was clean when handed back More

I was very pleased with the service manager he was very accommodating to my needs accommodating to my needs More

We went to get our two vehicles serviced. We drove for about 2 hours and when we arrived we were told that both vehicles needed to stay more than 1 day, they were unable to provide us with a We drove for about 2 hours and when we arrived we were told that both vehicles needed to stay more than 1 day, they were unable to provide us with a loaner vehicle so we could get back to work, we had to spend money on transportation that day and the next because they had no vehicles available, we chose this place because it is the only one in the area that services our model of vehicle. More