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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
766 Reviews

766 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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November 22, 2024

I had a wonderful experience at this dealership Frankie’s was prompt and accurate at addressing the issue. More

by aurelienjeanty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2024

Scott Bateman and his professional work ethic and knowledgeable expertise comes in for the win again ! The only place that touches my cars for quick, expedient and 5 star service . More

by WRG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your glowing review! We’re thrilled to hear that Scott Bateman continues to provide you with top-notch service and expert knowledge. It’s wonderful to know that you can count on us for quick, efficient, and 5-star service every time. We truly appreciate your loyalty and look forward to taking care of your vehicles for many years to come! Warm Regards, Michael Hill mhill@benzelbusch.com

November 18, 2024

was not an easy problem with my Metris van but they found it and fixed it More

by JVM0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback! We’re glad our team was able to identify and resolve the issue with your Metris van. We appreciate your patience and trust in us to get the job done! Warm Regards, Michael Hill mhill@benzelbusch.com

November 11, 2024

The service was good. I have all my service to my car done at the dealer. More

by DEBRAMAE44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback! We're glad to hear you had a good experience, and we appreciate you trusting us with all of your car’s service needs. We look forward to continuing to serve you! Warm Regards, Michael Hill mhill@benzelbusch.com

November 10, 2024

Had a great experience everything was done on time and the car was clean when handed back More

by LARRYKAMARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2024

Very happy with the way the service department handled the repairs on my Mercedes Benz More

by OMRA1130
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

We're so glad to hear that you’re happy with the way our service department handled the repairs on your Mercedes-Benz. We truly appreciate your trust in us and look forward to assisting you again in the future! Warm Regards, mhill@benzelbusch.com

November 08, 2024

I was very pleased with the service manager he was very accommodating to my needs More

by ANTHONYANTHONY4371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 07, 2024

We went to get our two vehicles serviced. We drove for about 2 hours and when we arrived we were told that both vehicles needed to stay more than 1 day, they were unable to provide us with a More

by bruno.carrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frankie Devita
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2024

They damaged my vehicle. I didn't receive my car back the way I took it in and I have pictures to prove it. I was told I needed some work done but it wasn't covered under the More

by DAWANDA.DAWANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2024

Service rep was courteous and professional. Appreciate the detailed examination of my car. and recommendations. More

by KJMAXWELL23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emari
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