Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

I recently had the pleasure of visiting Mercedes Benz of Orange County, and I must say the experience was exceptional from start to finish. One person who made a big difference was Nick. He’s a true profess Orange County, and I must say the experience was exceptional from start to finish. One person who made a big difference was Nick. He’s a true professional and a straight shooter—exactly the kind of person you want to deal with when making such a big purchase. He was honest, transparent about pricing, and really made me feel confident in my decision. The dealership had a great selection of vehicles, and Nick took the time to walk me through different models, ensuring I found the perfect one for my needs. The entire team was attentive and welcoming, but Nick’s no-nonsense approach made the car-buying process smooth and stress-free. This highlights Nick’s professionalism while keeping the tone positive! More

Scott was exceptional with the service work done. Communication was solid and he helped execute getting me home and picking me up. Thank you, Scott! Communication was solid and he helped execute getting me home and picking me up. Thank you, Scott! More

E’Mari Davis was my service advisor and he was excellent. Especially for someone new to the position. He was a good communicator and a pleasure to work with. Especially for someone new to the position. He was a good communicator and a pleasure to work with. More

Completely professional, very courteous staff. Very kind. The technicians also did a great job diagnosing and repairing the problem. My issues are (1) the diagnostic process - just to look at the Very kind. The technicians also did a great job diagnosing and repairing the problem. My issues are (1) the diagnostic process - just to look at the vehicle - is insanely expensive. Furthermore, unlike most repair shops, the diagnostic fee is not applied to the cost of repair (2) the labor rates are exorbitant. More

Not only did they took a week for a oil change , they also charged for work the was not performed also charged for work the was not performed More

Scott has been amazing. Even though my vehicle is preowned, I never felt like I was treated any less than important. Scott went out of his way to address and resolve the i Even though my vehicle is preowned, I never felt like I was treated any less than important. Scott went out of his way to address and resolve the issues. He is valuable and a huge asset to the dealership. More

Phenomenal Service. Vehicle had everything fixed and the detail was superb. Frankie was great and a pleasure to work with. Vehicle had everything fixed and the detail was superb. Frankie was great and a pleasure to work with. More

Omar was very courteous and helpful. Loaner was clean and in excellent condition. Was kept advised of progress of tepairs Loaner was clean and in excellent condition. Was kept advised of progress of tepairs More

Always a smile, takes care of my car like it's new, even though it's 25 years young! Won't take it anywhere else ... though it's 25 years young! Won't take it anywhere else ... More

This was my 1st time using this dealership and I will be using them again. They made every effort to get me my car back within the same day. Car rode like new. Thank you using them again. They made every effort to get me my car back within the same day. Car rode like new. Thank you More