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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center
Harriman, NY
666 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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666 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center
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August 07, 2024
Scott is great. He kept me informed at every step of my service and answered all of my questions. He is extremely knowledgeable. He kept me informed at every step of my service and answered all of my questions. He is extremely knowledgeable. More
by RICHARDZIRT
Verified CustomerEmployees Worked With
August 07, 2024
Very professional and efficient. They were also courteous and the facility was immaculate. Would recommend. They were also courteous and the facility was immaculate. Would recommend. More
by HJOH774031
Employees Worked With
August 07, 2024
My keys were misplaced for a few hours. Omar my Service rep and Orlando Service Manager were very apologetic. Provided me with a loaner as my keys were not found after waiting an hour. My Omar my Service rep and Orlando Service Manager were very apologetic. Provided me with a loaner as my keys were not found after waiting an hour. My keys were located later in the day. When I called the woman in Service Department gave me an attitude d as they were closing in six minutes! As I was insisting to speak to Orlando, she informed me they were closing in 4 minutes..etc. This aggravated me more than the inconvenience of not having my vehicle due to a problem locating my keys! Orlando and Omar could not have been any more concerned, professional, apologetic and kind, helpful and embarrassed regarding the missing keys. The young lady however, was very concerned about going home instead of simply giving Orlando a message to call me as that was all I was asking for. Giving me a countdown of how many minutes till closing time was not my concern. Giving a message to Orlando to call me did not require excuses why she couldn’t More
by Jeanekit
Employees Worked With
Other Employees :
Receptionist in Service Department
August 07, 2024
Very happy with the service and the atmosphere. People here are very friendly and welcoming which isn’t always the case at most dealerships. People here are very friendly and welcoming which isn’t always the case at most dealerships. More
by TPCAFIERO2
Employees Worked With
August 05, 2024
The dealership made it buying a car very easy even when the auto industry had been hacked. No haggling, no run around, straight forward and honest the auto industry had been hacked. No haggling, no run around, straight forward and honest More
by Lhowell468
August 05, 2024
They were very helpful and communicated what was wrong with the car and developed a clear understanding of what the next steps are. The loaner car process was simple and vey appreciated. The vehicle is fi with the car and developed a clear understanding of what the next steps are. The loaner car process was simple and vey appreciated. The vehicle is finally running and driving the way it should have but has not for a long while. Thank you to all. More
by WAY.GREGG
August 04, 2024
Phenomenal customer service and attention to details. I was more than impressed with all aspects of my experience. I was more than impressed with all aspects of my experience. More
by FUNSHO ILORI
Employees Worked With
August 04, 2024
The dealership and Omar provided fantastic customer service even though I didn’t have an appointment. I would recommend this dealer. service even though I didn’t have an appointment. I would recommend this dealer. More
by BURNSEA
Employees Worked With
August 04, 2024
Don't force me to leave comments. It will make people not complete your survey. Is that your goal? It will make people not complete your survey. Is that your goal? More
by kent_mcteague
Employees Worked With
August 04, 2024
This dealer is the best , por my service I’m give 10 point I’m so happy point I’m so happy More
by rene.armijo
Employees Worked With
