Mercedes-Benz of Orange County powered by Benzel-Busch

To cut this short, I understand going to a dealership you will be paying an arm and leg for labor, and all the parts are tripled in price, however me spending just about $3,100 for one headlight and receivin will be paying an arm and leg for labor, and all the parts are tripled in price, however me spending just about $3,100 for one headlight and receiving my car with 3 new scratches on it is unacceptable. Furthermore initially one of the representatives stated I wouldn’t have to pay the diagnostic fee If I actually opted in on getting the work done, miraculously it shows up on my invoice with the work I agreed to have done. I had to request it basically be taken off. I bought my car here 6 years ago and the service used to be better. Now it’s all greed and about money every second. Unfortunately this will be my last time utilizing this dealership after this experience. Also the representative didn’t inform me that my credit card would be charged $500 for a loaner and I’m still waiting to see if I will be credited that back as well. More

It was an outstanding buying experience with the entire team at Mercedes-Benz of Orange County, NY. From the moment I walked into the showroom, everyone was welcoming, professional, and genuinely helpful. team at Mercedes-Benz of Orange County, NY. From the moment I walked into the showroom, everyone was welcoming, professional, and genuinely helpful. Victor was excellent from the start. After I found the vehicle online, he contacted me immediately and provided a wealth of information. In person, he took the time to walk me through all of the vehicle’s features thoroughly and patiently. He also followed up afterward to ensure I had no additional questions or needed anything further — a true professional who is genuinely customer service oriented. I truly appreciate the entire staff. Everyone was courteous, knowledgeable, and clearly focused on delivering a first-class customer experience. Having purchased many vehicles over the years, I’ve often found the process stressful and unpleasant, which made me hesitant to visit dealerships. Mercedes-Benz of Orange County completely changed that perception. More

Omar and his service was excellent The loaner car was brought to pick up my car. We actually didn't use it but it was nice just in case we did. brought to pick up my car. We actually didn't use it but it was nice just in case we did. More

Omar was absolutely terrific. The loaner process couldn't have been any easier. The car war ready as promised with no surprises. The loaner process couldn't have been any easier. The car war ready as promised with no surprises. More

The communication was very choppy and I had to continue to reach out to get an update on my vehicle. I also didn’t appreciate that they claimed to check all my tire pressures and the vehicle, but I receive to reach out to get an update on my vehicle. I also didn’t appreciate that they claimed to check all my tire pressures and the vehicle, but I received the car with 2 tires having a tire pressure in the 20’s. More

I have bought 4 cars from Vic in the last 11 months. I cannot say enough about how incredibly kind and courteous he is. The man did such a great job that I ended up leaving the dealership this past wee I cannot say enough about how incredibly kind and courteous he is. The man did such a great job that I ended up leaving the dealership this past weekend with TWO cars! He an absolute GEM!💎 More

Very clean and quick service. Friendly customer service. The TV was too loud and there was no remote or access to control the volume. Friendly customer service. The TV was too loud and there was no remote or access to control the volume. More

Shockingly bad quality control by your service department. Tire pressure should be 41 front 44 rear. Fronts 39/41, rear 39/40, no way this was checked Two valve caps missing. Brake reservoir cap department. Tire pressure should be 41 front 44 rear. Fronts 39/41, rear 39/40, no way this was checked Two valve caps missing. Brake reservoir cap not screwed on at all, just sitting on the reservoir after brake flush. For a $1382 service in an S580 it’s not good enough. This is your job. It also has a massive new dent in the front passenger rim after pickup and drop of service so the car shakes badly. What the xxxx. James M More

Professional, timely service, upfront pricing and no surprises. Service advisor’s are communicative and knowledgeable. surprises. Service advisor’s are communicative and knowledgeable. More

Victor was extremely kind, responsive, and helpful throughout the entire process. He helped me choose the right Mercedes over the phone, walked me through the approval process, and answered all my que throughout the entire process. He helped me choose the right Mercedes over the phone, walked me through the approval process, and answered all my questions clearly. He made everything smooth and stress-free. Highly recommend Victor to anyone shopping for a Mercedes-Benz! More