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Mercedes-Benz of Orange County powered by Benzel-Busch
Harriman, NY
810 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 810 reviews
August 21, 2023
I had an appointment and my service advisor Omar said I’d be lucky if they could “fit me in” today. That comment was unacceptable. Additionally, I asked for the dealership to reset my A1 service reminder and be lucky if they could “fit me in” today. That comment was unacceptable. Additionally, I asked for the dealership to reset my A1 service reminder and they refused bc I only got an oil change. My car did not require the “recommended” service. When my car NEEDS a service, I do it. I refuse to waste money on unnecessary services simply bc a pamphlet recommends that a particular service be completed at a specific mileage. Since the dealership refused to reset my annoying service reminder, I sat in the service bay garage and watched a YouTube video until I figured it out on my own. Thanks for nothing. I own the vehicle. I get to decide when I do the services. More
by REDHEADBOYS
Verified Customer
August 18, 2023
Never used service center. Just purchased a new vehicle. Negotiations were handled professionally and quick. I would buy another vehicle at Orange Cty Just purchased a new vehicle. Negotiations were handled professionally and quick. I would buy another vehicle at Orange Cty More
by PATFERRO49
August 17, 2023
Scott Batemen was very professional and took the time to explain step by step what the service process would be and that before each step I would be contacted and explained what was going to happen and what explain step by step what the service process would be and that before each step I would be contacted and explained what was going to happen and what the cost would be. More
by CALKINSJASON3
Employees Worked With
Scott Batemen
August 17, 2023
Great dealership , attentive service and staff , sometimes gets a little backed up but always ready with an explanation and loaner so it does not affect my schedule . Scott is one of the best ! sometimes gets a little backed up but always ready with an explanation and loaner so it does not affect my schedule . Scott is one of the best ! More
by WRG
Employees Worked With
Scott Bateman , Caiya Davis, Walter Pensa
August 17, 2023
Omar was quick and efficient. He even got me a ride home after working a night shift. My car was driven to my house. Thank you, Omar for such an accommodation. He even got me a ride home after working a night shift. My car was driven to my house. Thank you, Omar for such an accommodation. More
by MORALESRN
August 16, 2023
Josephine was amazing , very thorough and helpful , she answered every phone call and made the process so easy and headache free , would definitely come back to her and her team again , Tom the finance man answered every phone call and made the process so easy and headache free , would definitely come back to her and her team again , Tom the finance manager also extremely helpful and patient , was a pleasure working with both of them .. More
by findingdeals05
August 14, 2023
Easy to reach, accommodating, professional without being too formal, excellent service and great communication all around. too formal, excellent service and great communication all around. More
by reiddesign
Employees Worked With
August 14, 2023
Frankie was especially helpful and informative when I had my vehicle in for a recent repair involving tire damage after hitting a large pothole on the highway. my vehicle in for a recent repair involving tire damage after hitting a large pothole on the highway. More
by WWONTZ
Employees Worked With
