Mercedes-Benz of Orange County powered by Benzel-Busch

The dealership and its staff provides excellent service. I went home feeling that my 2017 GLE 350 was again brand new. I went home feeling that my 2017 GLE 350 was again brand new. More

Can only speak to my interactions with Omar, who assisted me. He handled my case beautifully, would give him 5 stars me. He handled my case beautifully, would give him 5 stars More

I recently took a car under warranty to have 2 things repaired. One was actually a preexisting issue ( car ignition bottom would not always work)that was an issue for the previous owner of the car. The s repaired. One was actually a preexisting issue ( car ignition bottom would not always work)that was an issue for the previous owner of the car. The service department then tried to charge me $362 for an analysis. They said that if something was identified as a problem, it would have been cover led but because nothing was identified I had to pay. I stated that I disagreed and eventually the price was reduced to $136 who’s I still did not agree with. The second issue was that plastic cover for the both front seats kept coming off. I explained and showed them the clip that appeared to not be working correctly. I paid the $136 and my daughter picked up the car. As soon as she returned home the plastic cover fell off of the driver side seat. The cover were not repaired or replaced, just simply put back on. I used the car an hour later and the warning sign was displayed on the dash saying that the ignition did not work and that I should use the valet key to start the car. A few day later I received an email based on my experience. I gave my phone number and asked the person to call. It has been several week and I have never received a call. I have leased a car, purchased that lease, purchased a car for my daughter, and I was looking to buy a third Mercedes. I did just purchase a third Mercedes but from another dealership. More

Service is very expensive and there should be at least a ten percent discount My service manager Frankie is very good and keeps me updated ten percent discount My service manager Frankie is very good and keeps me updated More

Courteous, attentive and professional. The responsiveness of my service manager Frankie and his team in ensuring my needs were addressed in an efficient and timely manner all the while add The responsiveness of my service manager Frankie and his team in ensuring my needs were addressed in an efficient and timely manner all the while addressing my concerns made All the difference! More

Cares about their clients, trustworthy and courteous. Always keep in touch and update as needed Always keep in touch and update as needed More

Just to do factory recall they took 12 days after I call them several time them several time More

Very supportive & well done ! Thank you so much for the service ! You guys really rock ! Thank you so much for the service ! You guys really rock ! More

The service department is headed by a true master technician. My 15 year old Mercedes is getting harder to keep in tip top shape because of difficulty in finding parts and the expertise of mechanics technician. My 15 year old Mercedes is getting harder to keep in tip top shape because of difficulty in finding parts and the expertise of mechanics in dealing with the older Mercedes. Orange County is up to the task and between Frankie, the service manager and the head technician, my SL55 is a pleasure to own and drive. More

Was in for 10k treatment and a recall. Had loaner car ready. All service was done same day but couldn’t get back to pickup cat by closing. Picked up next morning. Was out in less than 10 m Had loaner car ready. All service was done same day but couldn’t get back to pickup cat by closing. Picked up next morning. Was out in less than 10 minutes. Great job by Scott, who kept me aware of the progress during the day. More