Mercedes-Benz of Orange County powered by Benzel-Busch

My car went in for a scheduled routine serve B, which was completed in 2 days. After it sat at the dealership for nearly 3 months waiting for the windshield wiper motor to be replaced which was found during completed in 2 days. After it sat at the dealership for nearly 3 months waiting for the windshield wiper motor to be replaced which was found during the service. There was no communication with me unless I constantly called to check on the status. I was met with attitude and rushed off with no answer or update each time. They could not even provide me with a comparable loaner and 3 months without my truck with a child is a big inconvenience. They did not seem to care or have any concern. It was not until I called corporate to get answers that I was taken somewhat seriously. Corporate decided to grant me a good will payment to cover my car payment for 2 months which went to the dealership and I never saw. I questioned the dealership and was told they have nothing to do with corporate and I would have to deal with them. Just one run around after the other it seems like. More

Very nice showroom nice people low key sales overall nice experience spotlessly clean pleasant interaction with mgt experience spotlessly clean pleasant interaction with mgt More

Very reliable and I would recommend someone for services working ferry professional. Thank you for everything.trustworthy. working ferry professional. Thank you for everything.trustworthy. More

From the moment my wife and I arrived we were greeted right away by Scott Bateman, one of your consultant. He helped us under what going to take plate with the diagnostic of the vehicle. He also helped w right away by Scott Bateman, one of your consultant. He helped us under what going to take plate with the diagnostic of the vehicle. He also helped with securing a loaner car. he promised to contact me with an up date, which he did. We could not have asked for a better reception. More

Mercedes-Benz of Orange County very professional and super clean. All staff members were professional. My service rep Omar was very helpful and guided me through all the steps. Highly recommend Mercedes super clean. All staff members were professional. My service rep Omar was very helpful and guided me through all the steps. Highly recommend Mercedes-Benz of Orange County! More

Always available, Clean, fast and always on time. Top costumer service around the area hands down. Great job! Top costumer service around the area hands down. Great job! More

TOTAL SCAM ARTISTS. STAY AWAY! I paid for 3 Services, that one has to do each 10K miles. However, I was only given 2, and scammed out of the third Service that I paid fo STAY AWAY! I paid for 3 Services, that one has to do each 10K miles. However, I was only given 2, and scammed out of the third Service that I paid for when I leased my vehicle. They wanted me to pay $900 for the Third Service that I already prepaid for during initial purchase. Their excuse was that I went over my miles by just a little bit. Which is complete LIE! I leased this vehicle as a Floor Model and it already had over 8,000 miles on it. And I sill have 2 years before the lease is up. So I still plenty of unused miles that I also paid for during lease signing. So I asked them to then refund me for my third service, since I already paid for it. And they refused to do that also. They never mentioned anything about any mile limit that has to do with the 10K Services. Not during the initial signing, not during the previous service when I came in. This dealership is a SCAM! STAY AWAY! The guy that is in Charge there is Walter, and he never returned my calls. They refused to take responsibility for what they sold me, and screwed me out of the third service that I paid for. DO NOT BUY FROM THESE GUYS, AS THEY ARE A BAIT AND SWITCH! More

Professional, courteous and informed service. Frankie DeVita is the go to service advisor for all of my Mercedes vehicles. All vehicle service needs explained and very accommodating scheduling v Frankie DeVita is the go to service advisor for all of my Mercedes vehicles. All vehicle service needs explained and very accommodating scheduling vehicle drop off and pickup. More

What a pleasant experience at Benzel Busch. . Eric Makofsky made buying a car A pleasurable experience. Highly recommend this dealership.. The whole team was extremely friendly and efficient . Eric Makofsky made buying a car A pleasurable experience. Highly recommend this dealership.. The whole team was extremely friendly and efficient from start to finish.. Thank You so much Love my New Mercedes!! More

We were there for an A3 service with a 10am appointment- we arrived at 9:55 am and were told it would take 1.5 hours- we got our car back at 12:30pm. We were not given any updates during that time as so the we arrived at 9:55 am and were told it would take 1.5 hours- we got our car back at 12:30pm. We were not given any updates during that time as so the delay. Our bill was incorrect and we had to pick that up. Overall all we were very unhappy with the service we got from a luxury car dealer More