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Mercedes-Benz of Orange County powered by Benzel-Busch
Harriman, NY
810 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 810 reviews
October 19, 2023
Service managers are very professional And very easy to schedule appointment and get a courtesy car. However, it seems I've noticed it gets longer to get my car back every time I have maintenance done. I schedule appointment and get a courtesy car. However, it seems I've noticed it gets longer to get my car back every time I have maintenance done. I do recommend location. More
by NormH
Verified CustomerEmployees Worked With
Frank Scott
October 18, 2023
Caiya Davis was very rude and unprofessional. She kept telling me throughout my visit that they close soon and then that they close in an hour. I requested to speak to a manager several times. Ca She kept telling me throughout my visit that they close soon and then that they close in an hour. I requested to speak to a manager several times. Caiya Davis just ignored my request. I had to walk over to a sales person to ask for help in dealing with this situation because Caiya Davis was very dismissive and gave me a lack of information pertaining to my vehicles repairs and warranties. I would definitely like to speak to the General Manager about my visit on Saturday, October 14,2023. More
by ROSALIZION112
Employees Worked With
Caiya Davis
October 15, 2023
Yesterdays service was very different! Just when you thought the last person had a non-caring attitude…this person was not knowledgeable at all of the process I was even asked (for the f Just when you thought the last person had a non-caring attitude…this person was not knowledgeable at all of the process I was even asked (for the first timeH if I wanted a car wash🙄 More
by MELANYMCMILLION
Employees Worked With
Omar
October 14, 2023
Omar was great in explaining the service I requested. He was very professional and kind. He was very professional and kind. More
by KENMAESTAN
October 14, 2023
Chris and Thomas were great help give them raise and it’s very convenient location for us and Chris is very helpful person it’s very convenient location for us and Chris is very helpful person More
by syedmasi99
Employees Worked With
Other Employees :
Chris taccetta , Caiya Davis, Frank Scott, Walter Pensa
October 13, 2023
Service Manager Frank DeVita always professional and accommodating. I am very happy with the overall service experience. accommodating. I am very happy with the overall service experience. More
by PUCC10
Employees Worked With
October 12, 2023
Mercedes-Benz did zero to help me with the loss of my car, which basically was a negligence on Mercedes-Benz part car, which basically was a negligence on Mercedes-Benz part More
by KEN
Employees Worked With
October 12, 2023
On two recent visits I was overcharged based on staff shortage and their equipment failure shortage and their equipment failure More
by aurelienjeanty
Employees Worked With
